How they talk to you i don't like that

The room was ok

Stayed in August 2025

Location

Stayed in August 2025

Situation is that morning staff booked our room to someone else. That room is for deaf or for disabilities. We had a lot of trouble with communication. There's a need for staff training how to work with deaf and there is another motel who has 2 staff knows sign language could train your staff how to work with us. Also use a a note to give to customer on how to do like parking as it posted outside use credit card only which was very confusing. Same instruction note for every customer and how to get the car out of parking lot if it is free. It was a hard night for us travel 6 1/2 hours. Breakfast was a bit pricey.

Stayed in July 2025

I didn’t like the city but hotel is great

Breakfast has no buffet not a lot of people

Stayed in June 2025

Not clean in the room

Stayed in June 2025

The cost of parking is expensive and there was a stain on the floor and we saw a similar pink stain in the hallway. Also not the hotels fault but the guest on my floor left beer cans in the hallway and by the elevators. Not the hotels fault but it definitely sucked to look at especially having my kids. Lastly, I was trying to order food and called room service and ended up calling like 6 times until I finally went downstairs to ask the front desk did the phone number not work anymore. I explained the situation and the kitchen manager to my surprise was right there. Her staff have been having issues like this for a while were they won’t answer the phone. So she apologize and took my food order. The lady that brought my food said someone left the phone in the bathroom… my first thoughts were why is the phone in the bathroom 😂😂 all in all that was my second stay there and I would stay again.

The room was big, clean for the most part and in a good location

Stayed in April 2025

Parking was easy but it was a bit far to get to the hotel entrance. Definitely a bigger issue if you have a lot of luggage.

Location to SNHU Arena was perfect. We walked to our concert. The room was comfortable and clean.

Stayed in May 2025

Expensive.

Location was great.

Stayed in May 2025

Our room had an adjoining door to the next room and the neighbors were loud later than we would have liked.

Breakfast was very good, a varied selection of choices. Parking was convenient and the pub food in the evening by the bar was excellent.

Stayed in May 2025

No electric kettle in room. Had to keep going down to lobby to get hot water and only disposable cups provided. Cups provided in hotel room were tiny. Was not informed at check in no free wifi is available for none Hilton members. Should have just told us and we would have signed up on the spot. Gym opens quite late at 6.30am.

Parking available Hassle free

Stayed in April 2025

loved the location right near the show we were going to see

Stayed in March 2025

Very loud street noise all night. Loud guests in the corridor until early in the morning.

Great location and on site parking.

Stayed in March 2025

Carpet in room not thoroughly cleaned

Location and Envio Rooftop lounge

Stayed in January 2025

room was dirty. I stepped on raisins on the floor, and there was dried blood on the bathroom door.

food, ammenities, and location.

Stayed in February 2025

The beds and pillows are too hard for me. After 3 nights was definitely ready to go home

Great location, lots of close restaurants T-Bones is excellent in Bedford. Always feel safe at this hotel very friendly service and always clean

Stayed in February 2025

One of the queen beds was lopsided and we had asked for a couple extra blankets in advance but they were not in the room.

The property was very clean and looked pretty up to date.

Stayed in January 2025

Parking garage is a little bit chaotic.

Excellent location. Enjoyed the service we received and restaurant and bar exceeded my expectations.

Stayed in January 2025

was good but pricey , other hotels inc breakfest

Stayed in December 2024

Our reservations got a few and they handled it without any issues by upgrading us to the presidents level, and we could then have our breakfast as requested in our reservation

Stayed in October 2024

AC was a bit to loud and it was not possible to turn it off.

Cookies as a welcome, very friendly stuff, super nice and cozy rooms

Stayed in October 2024

I didn't really notice anything negative.

It was easy to get to and parking is on site. Beds were comfy, shower was nice, and the warm cookies at check-in were a nice touch.

Stayed in October 2024

Room 1224 next to the elevator

Stayed in October 2024

No hot tub

Stayed in September 2024

Nothing much except It's expensive.

Centrally located with easy access to food options. Room was spacious and clean.

Stayed in September 2024