Reviews of Radisson Lackawanna Station Hotel Scranton 3 stars

location, historical ambiance, room cleanliness. Breakfast was good and the service was excellent. Check-in people were friendly

Everything was wonderful.

Beautiful decor and architecture

They booked our room under another family with same last name even though I gave them my license. Then we got locked out our room for an hour in our PJs because of the mix up. Plus all the vending machines were broken.

everything was good except the soda machines did not work on any floor

Check in process was smooth. Carmen's restaurant was great!

When I checked out at 9:30 am on 8/28, I accidentally left my $150.00 rapid 4-port charger in room 429. I realized it right away and called the hotel at 10 am. They said Housekeeping had not cleaned the room yet, but would go up and retrieve it right away and it would be waiting for me at the Front desk. I called later that day to confirm that I would pick it up on Saturday. I then called Friday because I was going to return early, but an angry man answered who said the Front desk was not supposed to keep it for me, it had to be kept at Housekeeping even if Housekeeping did not retrieve it. He said they would send it to "lost and found" in Housekeeping instead of the Front Desk. But when I went to the hotel on Saturday, the clerk at the front desk was angry before I even said anything. i could hear her complaining out loud in the back room behind the Reception area. Then she came out and would not even listen to the sequence off events. I had to call 911 to get police to write up a report because my charger kit was not found anywhere and the receptionist did not seem to care. She repeatedly complained about her work schedule, then after the police officer left, she yelled at me, "NEXT TIME YOU BE MORE RESPONSIBLE!." Well, there won't be a "next time" for me at THIS hotel!!

Not much, check in was easy, the receptionist was very pleasant.

The property is very old. The room needs desperately to be updated, the floor is making noise when you walk, the pillows are too small, too soft and too old, the blanket is small for the king size bed, old and worn out. The mattress was ok, hard enough. The main issue we had it’s AC…. loud, can’t sleep with that crazy loud noise. We could hear the AC on and off at a room next door. In the morning, when some other guests start using showers and bathrooms… the loud noise coming from everywhere, it’s crazy. Would never stay at Radisson in Scranton again and I would never recommend it to anyone.

The location relative to the city, and the actual building.

Nothing to dislike!

I liked everything. The front desk cleark, the hotel, room, facility, restaurant. Everything

Nothing to not like

Clean and comfortable.

Nothing

Everything-this was fantastic! An old train station! Very cool idea. Staff was friendly, room was clean. I whirls definitely stag here again.

Historic hotel with attractive architecture

Pay for parking. No linens for sleeper. Very loud AC. Very slow response or no answer to requests. Very expensive, very slow or poor service at restaurants.

Great location and lovely building. Perfect for the steamtown museum, which is really worth the effort to see and the Office mural 😊.

Very friendly staff, easy and comfortable stay.

There are several stairs to climb when entering, and the doors open manually, so doing that with 4 suitcases was a bit tricky. I would switch to automatic doors, or more clearly directing to the accessibility route (if one exists).

beautiful lobby. Quick check in and check out. Nice spacious room

The coffee specialty drinks and the regular coffee at the Station cafe was very weak.

The lobby and dinning area are beautiful and historic. The rooms are quiet.

The bathrooms are a little tight.