A slightly larger room at the price point would've been great.

Excellent service, particularly from the butler. Enjoyed the gym and spa. The "speakeasy" wasn't exactly a speakeasy, but was also a fun time.

Stayed in August 2025

My 2nd stay at the Raffles in Boston and it was amazing again. Excellent staff

Stayed in August 2025

The pillows weren't very comfortable

the location is excellent. 4 minute walk from Back Bay station. Close to Back Bay, Copley Square, Fenway and Beacon Hill. Beautiful new hotel with excellent service.

Stayed in July 2025

Wifi

Excellent location, clean , pleasant staff

Stayed in July 2025

Great location, great service, beautiful hotel

Stayed in July 2025

Asked the people at Butler to make a dinner reservation . They called me back later to confirm the reservation. Arriving at the restaurant in due time I was told there was no reservation on my name an that they had not received a call from Raffles. The hole situation was very uncomfortable and annoying. I took the matter to the front desk but so far I didn't receive any clarification from the hotel.

Good breakfast, but I still prefer the European mix of buffet and a la carte menu. The attention of the service as a whole is excellent. William, for example, went far and beyond to fix a problem regarding mirroring my cellphone to the room Tv.

Stayed in July 2025

Confusing location of reception. Facilities and Room information access via WiFi only….QR code.

Room and bed were outstanding.

Stayed in June 2025

Delay in receiving room dining during weekend

The Butler Service

Stayed in May 2025

Needs more communial spaces. Not a lobby in a traditional sense. Drip coffee in the lobby in the morning would be appreciated.

Fantastic customer service and facilities.

Stayed in May 2025

There was nothing not to like

It was close to everything

Stayed in February 2025

unimaginative menu offerings

Good but not remarkable breakfast with excellent staff

Stayed in February 2025

Time flew on our anniversary weekend.

The staff is very friendly, helpful, and service-oriented. The rooms are clean and fitted with modern controls. The bed is extremely comfortable. Dining was enjoyment each time.

Stayed in January 2025

Absolutely nothing. Everything was amazing

The amenities were amazing, the room was beautiful and everyone was extremely friendly

Stayed in December 2024

Views from the rooms leave a lot to be desired but it’s a function of the hotel’s location on the street.

Rooms are luxurious and beautifully appointed. Staff went out of their way to address any issues. All public are stunning.

Stayed in October 2024

A bit of long waiting time for the breakfast on weekends.

All around amazing, calm, and luxurious. The real Asian luxury in the U.S.

Stayed in October 2024

The hotel is fabulous.

Stayed in October 2024

Little bit expensive

Everything. Big room, elegant, welcome drink, very nice service, bathroom with bathtub, location, great view from the restorant

Stayed in September 2024

No complaints at all.

The staff are so wonderful and assisted us every time we needed anything. They go above and beyond the expectations. They think of everything you might need and want for a perfect stay!! Thank you Rey!

Stayed in September 2024

They made me pay two times for my prepaid booking.com reservation.Still waiting for them to pay me back.They appoligized but still not refunded for six days.

The best hotel in Boston for sure.

Stayed in August 2024

Raffles is hands down the best hotel in Boston and one of the best (if not the best) hotels in the USA. Everything is top level frmo service to amenities. And their lounge with a terrace and city view is the best

Stayed in June 2024

The worst thing ;-) was when I asked for a soft boiled egg and got a hard boiled egg (once, in 4 breakfasts).

Everything was superb. The staff, the breakfast on the terrace, our diner in the Portuguese restaurant, coctails at the Long Bar. The concierge was great as well, in service and communiation by whatsapp. When we left we were asked what could be improved and we could not come up with one single thing. Excellent.

Stayed in June 2024

The staff were amazing

Stayed in July 2024

Quite honestly there was nothing I didn't like about it I had an excellent time

We were greeted immediately treated so kindly every question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna the rooms were beautiful

Stayed in June 2024

No bad comments. Just the waiter in the speak easy was a little bit rude. But he is not going to affect the rest of the amazing people who worked there

All!!! This is fantastic! They prepared a Plan for Runners INCREDIBLE!! (I been during 128 Boston Marathon). AMAZING staff, location, room, spa, pool... 10 STARS

Stayed in April 2024