Reviews of Raffles Boston 5 stars
40 Trinity Place, Back Bay, Boston, 2116, United States
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewExcellent location welcomed by warm greeters. Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection. Room Service cooking soup that warmed my stomach.
Front desk needs good follow through. Some of the agreed discussion was not picked up. Breakfast in breakfast lounge needs improvement. Long wait, sub par food.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExcellent service, particularly from the butler. Enjoyed the gym and spa. The "speakeasy" wasn't exactly a speakeasy, but was also a fun time.
A slightly larger room at the price point would've been great.
Dear Michael, Thank you for the praising marks from you recent stay at our hotel. We are excited to learn that you overall enjoyed a delightful visit with us. As our team here at Raffles Boston strive to deliver excellent services and facilities, your comments are invaluable. Details have been shared for immediate improvements. We look forward to your return in creating a flawless experience. Best regards, Aileen Hoang Executive Office
Dear Michael, Thank you for the praising marks from you recent stay at our hotel. We are excited to learn that you overall enjoyed a delightful visit with us. As our team here at Raffles Boston strive to deliver excellent services and fac… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewMy 2nd stay at the Raffles in Boston and it was amazing again. Excellent staff
Dear Rayan, Thank you for the perfect marks from your recent experience at our hotel. We are excited to learn that you enjoyed a delightful visit with us. We look forward to your return sooner rather than later! Best regards, Aileen Hoang Executive Office
Dear Rayan, Thank you for the perfect marks from your recent experience at our hotel. We are excited to learn that you enjoyed a delightful visit with us. We look forward to your return sooner rather than later! Best regards, Aileen Hoa… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewthe location is excellent. 4 minute walk from Back Bay station. Close to Back Bay, Copley Square, Fenway and Beacon Hill. Beautiful new hotel with excellent service.
The pillows weren't very comfortable
Dear Daniel, Thank you for your time in sharing about your recent visit to our hotel. We are glad to learn that you enjoyed a pleasant experience with us. Here at Raffles Boston, we strive to deliver perfect services and facilities to all of our guests. Your feedback is invaluable to us and have been shared across our team. We look forward to welcoming you back soon in creating a flawless stay. Best regards, Aileen Hoang Executive Office
Dear Daniel, Thank you for your time in sharing about your recent visit to our hotel. We are glad to learn that you enjoyed a pleasant experience with us. Here at Raffles Boston, we strive to deliver perfect services and facilities to all… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewExcellent location, clean , pleasant staff
Wifi
Dear Rayan, Thank you for your time in reviewing your recent stay at our hotel. We are thrilled to learn that you enjoyed a pleasant experience with us. We look forward to your return sooner rather than later! Best regards, Aileen Hoang Executive Office
Dear Rayan, Thank you for your time in reviewing your recent stay at our hotel. We are thrilled to learn that you enjoyed a pleasant experience with us. We look forward to your return sooner rather than later! Best regards, Aileen Hoang… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat location, great service, beautiful hotel
Dear Vogt, Thank you for the perfect marks from your recent stay at our hotel. We are thrilled to learn that you enjoyed a pleasant experience with us! We look forward to welcoming you back soon! Best regards, Aileen Hoang Executive Office
Dear Vogt, Thank you for the perfect marks from your recent stay at our hotel. We are thrilled to learn that you enjoyed a pleasant experience with us! We look forward to welcoming you back soon! Best regards, Aileen Hoang Executive Off… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewGood breakfast, but I still prefer the European mix of buffet and a la carte menu. The attention of the service as a whole is excellent. William, for example, went far and beyond to fix a problem regarding mirroring my cellphone to the room Tv.
Asked the people at Butler to make a dinner reservation . They called me back later to confirm the reservation. Arriving at the restaurant in due time I was told there was no reservation on my name an that they had not received a call from Raffles. The hole situation was very uncomfortable and annoying. I took the matter to the front desk but so far I didn't receive any clarification from the hotel.
Dear Jose, Thank you for your time in reviewing your recent visit to our hotel. We are glad to learn that you overall enjoyed a pleasant experience with us. At the same time, I do apologize for the mishap of the dining reservation. Our team here at Raffles Boston strive to perfect all of services and facilities for the ease and comfort of all our guests. Your feedback is invaluable to us for consistent improvements. We look forward to an opportunity of your return in creating an enhanced stay. Best regards, Aileen Hoang Executive Office
Dear Jose, Thank you for your time in reviewing your recent visit to our hotel. We are glad to learn that you overall enjoyed a pleasant experience with us. At the same time, I do apologize for the mishap of the dining reservation. Our te… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewRoom and bed were outstanding.
Confusing location of reception. Facilities and Room information access via WiFi only….QR code.
Dear Bernard, Thank you for your time in sharing about your recent stay at our hotel. We are delighted to learn that you enjoyed a pleasant experience with us. We look forward to your return soon! Best regards, Aileen Hoang Executive Office
Dear Bernard, Thank you for your time in sharing about your recent stay at our hotel. We are delighted to learn that you enjoyed a pleasant experience with us. We look forward to your return soon! Best regards, Aileen Hoang Executive Of… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewliked how the bathroom lights up during the night without a switch
The legs on the beds stuck out. My husband stubbed his feet constantly.
Dear Guest, Thank you for sharing about your recent visit to our hotel. We are glad to learn that you overall enjoyed a pleasant stay with us. As our team strive to perfect all of services and facilities for the ease and comfort of our guests, your comments are valuable to us for continuous improvements. I have addressed the details across our team in prompting immediate implementations. We look forward to welcoming you back soon! Best regards, Aileen Hoang Executive Office
Dear Guest, Thank you for sharing about your recent visit to our hotel. We are glad to learn that you overall enjoyed a pleasant stay with us. As our team strive to perfect all of services and facilities for the ease and comfort of our gu… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe Butler Service
Delay in receiving room dining during weekend
Dear Abdullah, Thank you for your time in reviewing your recent stay at our hotel. We are glad that you overall enjoyed a pleasant experience with us. As we strive to perfect all services and facilities for our guests, your feedback is important. I have shared the details across the team, especially with Private Dining, for prompt implementations. We look forward to your return sooner rather than later! Best regards, Aileen Hoang Executive Office
Dear Abdullah, Thank you for your time in reviewing your recent stay at our hotel. We are glad that you overall enjoyed a pleasant experience with us. As we strive to perfect all services and facilities for our guests, your feedback is im… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewFantastic customer service and facilities.
Needs more communial spaces. Not a lobby in a traditional sense. Drip coffee in the lobby in the morning would be appreciated.
Dear Laura, Thank you for your time in reviewing your recent stay at our hotel. We are glad to learn that you enjoyed a pleasant visit with us. As we strive to perfect all of services and facilities for our guests, your feedback is invaluable to us for improvement. I will be sure to share the details across our team. We look forward to welcoming you back soon for an enhanced experience. Best regards, Aileen Hoang Executive Office
Dear Laura, Thank you for your time in reviewing your recent stay at our hotel. We are glad to learn that you enjoyed a pleasant visit with us. As we strive to perfect all of services and facilities for our guests, your feedback is invalu… Show more
Reviewed: 15 May 2025 · Stayed in March 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified review