During our stay the light went out in our room, the hotel fixed it, but the next night it went out again as we were packing. We were asked to change rooms which was a bit of a hastle.

We loved the location and the service received by the staff. Breakfast was OK, I was very happy that it was included. The gym was excellent as well as the swimming pool. The Concierge level is definitely worth it!

Stayed in August 2025

Electric outlets in room were intermittently broken . Elevators were limited as were often broken

Nice comfortable room . Nice staff

Stayed in April 2025

Had to pay for coffee

Not enough lighting. To dark

Stayed in October 2024

The restaurants breakfast buffet was pricier than our allotted amount. We did order off the menu.

We had breakfast one time in the restaurant downstairs, the food and staff were top notch. We had the rest of our breakfasts in concierge, absolutely wonderful staff and breakfast.

Stayed in September 2024

Not far from RDU airport and it is just across Crabtree Valley Mall. Easy access to restaurants and museums.

Stayed in September 2024

Everything went very smoothly… we stay there every time we visit family nearby

Stayed in August 2024

Friendly staff, clean all around , close to where I had to be

Stayed in August 2024

The bed was a bit too firm and towels were thin.

Convenient for visiting Rex Raleigh hospital and parking was easy.

Stayed in July 2024

There was only one working elevator and we were on the 6th floor. This meant we waited a while for the elevator each time.

Breakfast!

Stayed in July 2024

I like everything but I think the rooms can be upgraded with the latest technology in rooms

It’s close to the mall

Stayed in June 2024

Dirty edges around base of shower.

Nice lobby. Updated bathroom but dirty in the corner and bottom of the shower. Bedding was clean and nice. Nice room.

Stayed in June 2024

Great stay everything was beyond expectations

Stayed in April 2024

Property was very clean and inviting. The mattress wasn’t comfortable and seemed worn out with feeling of inner springs near the top surface. Other than that issue it was a lovely stay and we will return in the future.

Staff were amazing, front desk customer service was exceptional! Breakfast at the restaurant in the lobby was good.

Stayed in February 2024

Breakfast options in buffet could be better. All amenities are good after renovation but the carpet in rooms can be cleaner.

Location is great just opposite to Crabtree mall, with lot of restaurants nearby. Staff was friendly. Ambiance was great. Room was very spacious.

Stayed in December 2023

The only thing that could have made my stay a 10/10 would have been more options for vegetarian food on the menu and also less disposable serving ware. I ordered breakfast twice at the bar in order to get my meal and coffee on a plate and in a mug, instead of getting it at the mall across the street since that would come in disposable containers. But unfortunately, even though I specifically asked for the meals and coffee “for here” the toast came in a styrofoam container and the coffee came in a disposable cup. Even asking for a glass of water came in a plastic cup. I’m trying to be more environmentally conscious, so that was the only disappointment in my entire stay - everything else was perfect.

Absolutely fantastic facilities, staff, comfort, location, etc.

Stayed in December 2023

I stayed with my two children (1 & 4) and my mom on Thanksgiving night after spending time with family. Check in went smoothly everyone was kind but the next morning I was woken up at 8am to someone knocking twice, pretty loudly, and then they opened the door! Which then woke up both of my children and my mom. Checkout wasn’t until 11 so that was frustrating to be woken up when I could have caught more sleep. Being a mom of little ones sleep is important, and being that we had a late night them getting the most sleep they could was what any parent would want. That would be my only complaint of our stay.

The property was very clean and pretty.

Stayed in November 2023

The elevators !! It was only 1 working .it was a bit much .. that weekend they had a lot going on a wedding , football team sheezzzz .. and there was a wait to check into my room .. I was compensated with free breakfast for the next morning along with complimentary snacks upstairs on the 6th floor while we waited for the room to be cleaned.

I loved that fact that it was close to shopping mall across the street .. couldn’t get no better then that .. along with the wait staff Sunday morning breakfast.. Heather was awesome hands down .. couldn’t ask for a better server then her .. very bubbly, and on task with everything we asked for and extra with giving us a great place to go to that we asked about !!!!

Stayed in November 2023

Couldn’t walk anywhere

The pool area

Stayed in October 2023

Elevetor were slow or partialy out of service causing wait time

Beds

Stayed in August 2023

Everything was fine.

I initially booked a stay less than a mile away at the DoubleTree. When I walked into the hallway of my room, I could smell smoke and someone was having a party. The carpet looked dingy and there were people sitting outside at night. I immediately went to the front desk and canceled my stay. I drove a minute down the road to the Marriott and I realized I should have just booked a stay there. It was much better, cleaner, and quieter.

Stayed in June 2023

Parking was far from front entrance

Clean, modern

Stayed in August 2023

Housekeeping waking me up at 9:30 AM.

I would have given 5 stars if housekeeping hadn't woken me up at 9:30 AM.

Stayed in August 2023

The thermostat wasn’t working properly. Maintenance attempted to fix it only for the room temperature to be too hot overnight.

Location to venue

Stayed in July 2023

The coffee machine didn’t work that well but we got over it.

The cleanliness first and for most! The staff is very welcoming, especially Kyle! It’s location is also great and no more than 10 minutes to anything in Raleigh

Stayed in August 2023