Reviews of Raleigh Marriott Crabtree Valley 4 stars
4500 Marriott Drive, Raleigh, NC 27612, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe loved the location and the service received by the staff. Breakfast was OK, I was very happy that it was included. The gym was excellent as well as the swimming pool. The Concierge level is definitely worth it!
During our stay the light went out in our room, the hotel fixed it, but the next night it went out again as we were packing. We were asked to change rooms which was a bit of a hastle.
Dear Nina Solah, Your feedback is welcome and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our location and amenities, but I'm sorry we inconvenienced you with a room change. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Shea Cline General Manager
Dear Nina Solah, Your feedback is welcome and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our location and amenities, but I'm sorry we inconvenienced you with a room change. Tha… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewI booked a concierge level room, I was told when I arrived there was none available at that time - past 3pm. Then I was told no king size beds available but Benjamin then found a room - 436 and assigned it to me. The room is located directly across the elevators. That night starting at 10pm to 2am, drunks were getting off the elevator, talking g and yelling very loudly and decided to linger in the hallway, yelling across to each other. I did not get any sleep. Thankfully it was only a one night stay as my trip was shortened.
Noise, drunks, being assigned a room directly across from the elevator and no sleep due to constant noise from partying people who didn’t seem to care about other occupants through most of the night.
Dear Anonymous, I truly apologize for the inconvenience you faced due to the disruptive behavior of other guests during your stay. We genuinely care about each guest's comfort and work hard to communicate the importance of keeping our environment peaceful for everyone. Your experience falls far short of our usual standards, and I sincerely hope you'll consider giving us another chance in the future. Please know that on behalf of our entire team, I express my deepest apologies. Sincerely, Shea Cline General Manager
Dear Anonymous, I truly apologize for the inconvenience you faced due to the disruptive behavior of other guests during your stay. We genuinely care about each guest's comfort and work hard to communicate the importance of keeping our envi… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLove they were friendly staff was great the location .The pool area nice set up !!
Everything was fine for me
Dear Kenecia, Nothing but positives during your recent stay at Raleigh Marriott Crabtree Valley? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know that they can count on a great stay here. Please come back soon! Best, Shea Cline General Manager
Dear Kenecia, Nothing but positives during your recent stay at Raleigh Marriott Crabtree Valley? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know that they… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe hotel was very clean and so was the room
No complaints at all.
Dear Danielle, What a great review! We are thrilled anytime a guest reports that they had a positive experience in every way. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon. Best, Shea Cline General Manager
Dear Danielle, What a great review! We are thrilled anytime a guest reports that they had a positive experience in every way. We appreciate your business and the fact that you took the time to share these kind comments. Please come again so… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe room was clean and spacious. The staff was nice and the food was good. Great location and the outdoor area looks amasing.
Nothing
Dear Elisabet, Thank you for sharing your review and recommendation. We're pleased to hear our clean spacious hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Shea Cline General Manager
Dear Elisabet, Thank you for sharing your review and recommendation. We're pleased to hear our clean spacious hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewLocation is excellent.
Overpriced for the room and amenities. Just average nothing special. Other hotels close by are cheaper and nicer.
Dear Sean, Thank you for choosing to stay at our hotel, even though you felt our value did not meet your expectations. We truly appreciate all feedback from our guests, whether positive or suggesting areas for improvement. Your opinion is important to us, and we are grateful that you took the time to share your review. Sincerely, Shea Cline General Manager
Dear Sean, Thank you for choosing to stay at our hotel, even though you felt our value did not meet your expectations. We truly appreciate all feedback from our guests, whether positive or suggesting areas for improvement. Your opinion is i… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in February 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNice comfortable room . Nice staff
Electric outlets in room were intermittently broken . Elevators were limited as were often broken
Dear Donal, Thank you for choosing us. I'm glad that you enjoyed our service and accommodations, and have noted your feedback regarding the outlets. We appreciate all your feedback as it helps us to serve our guests better. We look forward to welcoming you back for a seamless experience. Best, Shea Cline General Manager
Dear Donal, Thank you for choosing us. I'm glad that you enjoyed our service and accommodations, and have noted your feedback regarding the outlets. We appreciate all your feedback as it helps us to serve our guests better. We look forward … Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThis hotel like most American hotels is a rip off. Paying $400 per night for such a service is a total disgrace. But this is the case in most hotels in America. They are simply double the price of hotels in Europe. Why traveling in America when accommodations are incredibly lame and expensive when you have much better service and quality everywhere in the world.
Dear Antoine, Thank you so much for choosing to stay at our hotel! We truly value your feedback, even if your experience didn't meet your expectations in terms of value. Your insights are valuable to us as we continually strive for improvement. We're grateful for the time you took to share your thoughts, and we look forward to the opportunity to welcome you back in the future! Sincerely, Shea Cline General Manager
Dear Antoine, Thank you so much for choosing to stay at our hotel! We truly value your feedback, even if your experience didn't meet your expectations in terms of value. Your insights are valuable to us as we continually strive for improve… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewI enjoyed the breakfast. The buffet was excellent.
The breakfast could have been free.
Dear Royal, We truly appreciate you taking the time to share your feedback. It's wonderful to know that you enjoyed our hotel and amenities. We strive to make every stay a memorable one, and your feedback is a great affirmation of our efforts. Please find a reason to visit us again soon! Best, Shea Cline General Manager
Dear Royal, We truly appreciate you taking the time to share your feedback. It's wonderful to know that you enjoyed our hotel and amenities. We strive to make every stay a memorable one, and your feedback is a great affirmation of our effor… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewEverything was wonderful
Dear Frazier, Thank you for letting us know your visit to our hotel was wonderful in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Best, Shea Cline General Manager
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified review