400 2nd Avenue, Charleston, WV 25303, United States of America
#6 of 26 hotels in Charleston
Guests' ChoiceBased on 250 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
8.3
Facilities
8.7
Staff
9.0
Value for money
8.2
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Samantha
United States of AmericaNa
Comfortable accommodations
Stayed in May 2024
Reviewed: April 26, 2024
Carl
United States of Americamattress was worn, sagging in the middle
Stayed in April 2024
Reviewed: April 3, 2024
Carolyn
United States of AmericaWhen we arrived at 9:30pm, it was VERY busy in the lobby so we ended up having to wait a while until we were able to be checked in which was very surprising, but the employee was incredibly kind!
Charleston was the halfway point for our family's first road trip (Indiana to North Carolina). On our way there, we stayed at a hotel that did not have a pool, but trying to wear out our 4 & 2.5 year old after 7 hours in the car in just our room was challenging. We decided to stay at this location on our return trip because of the pool. Thankfully the pools hours were incredibly accommodating -- we didn't arrive until 9:30pm and the pool was open until 11pm. Our kids, despite being exhausted, really enjoyed the pool so much so that we returned the next morning at 7am.
Stayed in March 2024
Reviewed: March 12, 2024
Randy
United States of AmericaWe had reservations for a king bed and was given a queen room - we were not happy
The convenience after a long days drive to be able to eat and have a drink and not have to drive any where!!
Stayed in February 2024
Reviewed: February 19, 2024
Brittany
United States of AmericaFree breakfast would have been great considering how pricey the rooms are.
The breakfast was great, but way too expensive I thought it was complimentary, we paid almost $180 for one night, and then when we got our breakfast in the AM we had to pay almost another $30, so not cool.
Stayed in February 2024
Reviewed: February 9, 2024
Chuck
United States of AmericaHaving a train behind the hotel was a little annoying and didn’t realize it was there till I got there
Had breakfast and charged $29 for two people. A lot more than I thought it would be. It was ok
Stayed in February 2024
Reviewed: January 28, 2024
Ravinder
United States of AmericaNeat and clean place to spend a night. The staff was respectful and friendly
Stayed in January 2024
Reviewed: January 9, 2024
Qun
United States of AmericaBreakfast finishes at 9 30am, so never had a chance to try. There's no real closet in the room, nor a little table and chair besides the desk and office chair. Been to many IHG holiday inns, this room we stayed seems bit crowded.
We love the pool and Jacuzzi spa. And the design that having the restroom and shower inside the pool room is thus far the best I've seen among the holiday inn indoor pool facilities. Just for this reason alone, we would love to stay here again!
Stayed in January 2024
Reviewed: November 16, 2023
Steven
United States of AmericaNothing
Everything was great
Stayed in November 2023
Reviewed: September 25, 2023
Mike
United States of AmericaPretty
All of it
Stayed in September 2023
Reviewed: September 17, 2023
Susan
United States of AmericaThere was a group of men staying at the hotel who partied in the hotel parking lot outside our room until 4 am. Multiple calls to the front desk did not result in the men dispersing until we asked if we should call the police. We discussed the issue with management afterwards who apologized and said they would do better next time. We complained to Booking.com who arranged a $30 refund for the two rooms my family occupied.
Stayed in August 2023
Reviewed: September 16, 2023
Dorisa
United States of AmericaMy room didn’t have hot water had to be moved in middle of night
It was clean and friendly
Stayed in September 2023
Reviewed: July 28, 2023
Melody
United States of AmericaUnfortunately our room smelled like smoke. I have allergies and felt stuffy the whole time. The room also had an ant invasion. My girls came home with ants still crawling on/in their bags. This was awful. I should’ve asked to move to another room.
The breakfast was great. The pool, workout facilities, hot tub, outdoor area, restaurant…all were very nice. My kids enjoyed the facilities very much. Also enjoyed having a kitchenette available.
Stayed in July 2023
Reviewed: July 16, 2023
Debbie
United States of Americacomfortable clean
Stayed in June 2023
Reviewed: July 3, 2023
Shawn
United States of AmericaThe buffet breakfast looked just like a normal continental breakfast. For the price, I was expecting something a bit more fancy.
Stayed in July 2023
Reviewed: June 16, 2023
Erin
CanadaWhen we booked it said it included continental breakfast, when in fact it didn’t and we had to pay $9.99/person for it.
The beds were so comfortable!!
Stayed in June 2023
Reviewed: June 9, 2023
Debbie
United States of Americabathtub clogged. not enough outlets compared to Drury inn had tons of outlets for laptops phones etc. it seemed like it was not in the best part of Charleston.
clean enough
Stayed in June 2023
Reviewed: June 6, 2023
Larry
United States of Americano free continental breakfast
connecting rooms
Stayed in May 2023
Reviewed: June 6, 2023
Erica
United States of Americathere were no towels at the pool.
the pool was beautiful and fun. the kids had a great time. the breakfast was very nice.
Stayed in June 2023
Reviewed: June 5, 2023
Linda
United States of AmericaThat the things that I was told and paid for through Booking.com. Didn’t happen when we got there. It was an additional $20 and I paid the $8 for breakfast and it wasn’t included. The receptionist said it was your mistake
We were heading to a vacation destination and made reservations for a stopover. This hotel was right off the highway. It was an older hotel but we’ll kept.
Stayed in June 2023
Reviewed: May 30, 2023
Cee
United States of AmericaObnoxious smell when we arrived at the hotel, perhaps it was from the pool, IDK it was not an enjoyable experience especially while we were trying to enjoy dinner. Also, I thought the price was way out of line based on the location (very industrial). Room and bathroom had not been updated. I frequent IFG exclusively and will not stay at this location in the future. Very disappointing.
We paid $10 for a spread much like all other IHG's which offer free breakfast. I would have felt better if there was a selection over and above what I usually enjoy for free.
Stayed in May 2023
Reviewed: April 16, 2023
Kjnylin
United States of AmericaI will never rate a properly excellent that has the old school HVAC in the room. Noisy cycling of the AC prevents a good night's sleep.
Very accommodating staff! We used the shuttle from the airport and the shuttle to the uhaul rental location nearby. Drivers were so nice! Very comfortable beds. Pool and spa were excellent because we got lucky and no kids in the pool area. Lol.
Stayed in April 2023
Reviewed: March 30, 2023
Lucas
United States of AmericaBreakfast was okay. Fire alarm was pulled during the night so that was less than ideal.
The kids enjoyed the pool.
Stayed in March 2023
Reviewed: March 21, 2023
Mary
United States of AmericaThe jets in the hot tub weren’t very powerful.
The breakfast was good.
Stayed in March 2023
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