Reviews of Ramada by Wyndham Newburgh/West Point 2 stars

This hotel is the WORST ended up not even staying and losing money

The dirtiest hotel i have EVER been in

The location

The first room we were giving wasnt cleaned after prior guests so we had to go back and get another room. The one we stayed in the AC barley worked and the TV didnt work.. very disappointed

Good Location.

Good Location.

Clean

No breakfast included

Bed was good

When we arrived to check in, there were 2 police cars parked in the entry. They were there to talk to one of the guests: criminal or victim or crime. There were drug addicts/prostitutes in the parking lot. The room looked beat up: damage to furniture. No breakfast, no ice for guests.

Nothing

We checked in on 6.26.25 booking through booking.com for a 3 night stay. We thought as we walked into the room it was ok - we just have to sleep here, however after just 1 night we checked out early due to the following reasons: hotel was dirty, furniture was old and broken down, paint was chipping on the doors and walls, hotel appeared to be under construction but we could not see what was being done to it, the pool was out of order-we did not know this prior to checking in, the AC didn't work properly, there was no hot water to take a shower, ice machine did not work, no safety chain on the door. When a refund was requested at the property, was told we needed to go through booking.com, booking.com said since the property charged the card upon arrival, property needed to issue the refund. I thought Ramada was a good hotel to stay in, however after this experience I will never stay at one again.

Not much to say here.. the bed was ok and clean enough given the rest..

The hotel advertises free breakfast - however there is no breakfast service at all here. The hallway has buckets filled with yellowish water where the roof is leaking.

Nothing

The room was dirty the night table still have food stuck on it. The bathroom sink has mold no hot water so basically I pay for one. I couldn’t shower because the water was cold.

Location was convenient for the trip we planned to visit with family and friends. But that was the only good thing.

We had NO hot water for the duration of our stay. We mentioned this to the front desk about an hour after check in, the guy at the desk said he would have maintenance check into it. Hours went by, no hot water. Paid a decent chunk of change for a hotel with the intention of being able to shower after a long day in the car to get ready to go out at night. Then considered showering in the morning before checkout but STILL no hot water. When mentioned to the front desk again at check out a different guy pulled out a map of the rooms with no hot water with some excuse about the boiler but no offer to refund all or part of the stay. Just that nothing could have been done about it. There was no cell service( not their fault) but the WiFi didn’t work either. The NON smoking room stunk like stale cigarettes.

Nothing 😡

The room that we were shown was nothing like what we got. It smelled, and all the furniture was stained and ripped. It was just dirty. There was a sticky catch mat behind the bureau for bugs. The wall was coming apart. There were 2 TVs and only 1 remote, and the tv in by the bed didn't have a remote, so you had to get up and shut the tv off. If we hadn't been traveling all day, we would have definitely gone somewhere else.

No issues noted

notthing

eveything

nothing

everting