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  5. Reviews of Ramada by Wyndham Des Moines Tropics Resort & Conference Ctr

Reviews of Ramada by Wyndham Des Moines Tropics Resort & Conference Ctr This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5000 Merle Hay Road, Urbandale, IA 50322, United States

#12 of 12 hotels in Urbandale

Guests' Choice

Review Score

Based on 367 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.9

  • Location

    7.4

  • Facilities

    5.5

  • Staff

    6.7

  • Value for money

    5.9

  • Free Wifi

    7.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: July 8, 2025

    5.0
    Not worth the money even when cheap
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had mold smell. Water in the walls pushing paint out. Pool and hot tub are definitely out dated at this point. Went here 10 years ago it has went down hill since then.

    Location and the water slides

    Stayed in June 2025

  • Reviewed: July 6, 2025

    6.0
    Decent for the price
    • Leisure trip
    • Family with young children
    • 1 King Bed, Suite, Poolside, Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kids brought toys (water blasters, pool noodles) to the pool and were very inconsiderate of other people in the pool. The policy should be, no toys are to be brought into the pool area. It was very irritating 😒 The light in our room flickered off and on, so we were unable to use the main ceiling light. FYI: The attached restaurant which I understand may not be directly affiliated with the hotel was in one word, dysfunctional! Would not recommend!

    The staff was very friendly and helpful. Pools were pretty decent for kids.

    Stayed in June 2025

  • Reviewed: June 30, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The exercise room is run down I was looking forward to working out

    My friend Megan works there's she is very helpful anytime I need to come stay at your location for work.

    Stayed in June 2025

  • Reviewed: June 25, 2025

    4.0
    Our Stay at Ramda Wyndham in Des Monies, IA
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Leaking shower faucet,not enough hot water in our room, Breakfast running out of syrup earlier, Dirty fans in the hallway

    Free pool

    Stayed in June 2025

  • Reviewed: June 24, 2025

    4.0
    It was okay not the best room I have stayed in and it was really loud at night
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelled really bad and needed updated, the noise in the hallway in the middle of the night

    The water park

    Stayed in April 2025

  • Reviewed: June 8, 2025

    5.0
    My shower in my room didn’t work and maintenance never showed up to fix it
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My shower in my room didn’t work and maintenance never showed up to fix it

    I stay here all the time I like everything

    Stayed in June 2025

  • Reviewed: June 5, 2025

    4.0
    Positive but needs some help
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff had a great attitude and were doing their best, even though it was clear they were short-staffed. They stayed friendly and helpful throughout our stay. The hotel has a lot of potential, especially for families looking to enjoy the water park—it’s a fun feature that kids will love! Breakfast was simple, mostly cereal, which could use some variety and fresher options. Some essentials like towels and other room supplies ran low at times, and front desk availability was a bit inconsistent. With a few updates and better staffing, this place could really shine as a top family destination.

    The lifeguards were excellent—very attentive and on point with safety, which made the water park experience feel secure and enjoyable. The pool area was clean and well maintained, a definite highlight. Despite being clearly understaffed, the team remained incredibly friendly and worked hard to make our stay comfortable. Their positive attitude really stood out, even with the challenges they faced. With a bit more support and a few updates, this hotel has great potential, especially for families.

    Stayed in June 2025

  • Reviewed: May 31, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Mold smell

    Stayed in May 2025

  • Reviewed: May 27, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very dirty hotel. Carpets smelled terribly. They should have been removed 10 years ago. Stains everywhere that the owner elects to remain in place. Towels were also not fresh. This hotel is from the 80s....and so are the carpets.

    Stayed in May 2025

  • Reviewed: May 2, 2025

    4.0
    Wouldn’t stay here again not worth the money when kids can’t swim
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    How are you going to be a resort but pool for little kids and slides not open on Sunday -Thursday that is so crazy to me have to do better ..People like to swim Everyday,just not Friday and sat get it together

    Beds are very comfortable

    Stayed in April 2025

  • Reviewed: April 22, 2025

    4.0
    Only good feature was the pool
    • Leisure trip
    • Family with young children
    • 2 Queen Beds, Poolside, Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Stayed 3 days with4 people in room. Started out with enough towels for 2 and had to go to front desk to beg for towels the rest of the weekend Breakfast was blah., and coffee in room ran out after the first day. And also begged for trash bag because no one even came to empty the trash

    Pool, though hours were weird

    Stayed in April 2025

  • Reviewed: April 9, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Queen Beds, Poolside, Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms need some updates.

    The pool was great.

    Stayed in April 2025

  • Reviewed: March 31, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It's odd to me that the Waterpark indoors has closed hours during the day. When we're staying 2 nights it seems to me you should be able to swim all day. They were closed from I believe noon-4. Possibly 1-4. The Boss Pizza attached is ran horribly. That is where the "free breakfast" is located. No hot food. Just cereal, yogurt cups and a couple Danish options which read "1 only" by them.

    Stayed in March 2025

  • Reviewed: March 31, 2025

    5.0
    Needs a deep cleaning
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty sheets on the bed. The pool was half open none of the kids area were open.

    Stayed in March 2025

  • Reviewed: March 30, 2025

    5.0
    Okay for kids, but don't count on hot showers at the end of the day.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Shower had no hot water. One light bulb in room was burned out. Food service staff were extremely slow.

    Room was clean and comfortable. Grandkids enjoyed the water park.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    4.0
    Bad springboard stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The check-in line was crazy. The wait was over 2 hours. The center decoration needs to be removed to make lines instead of a semi-circle out of the hotel and around the center decoration. After the pool closed at 9 pm, up to our room to wash off the chlorine water, but no hot water at all. The kids went to bed, and I finally got a hot shower at midnight. No cable TV must have been extra. Just shut off the TV. The morning breakfast was muffins, cerals, juice, and bad bitter coffee. Nothing offered for protein based meals. I ate a protein bar I bought from home, saving grace. So it was a very disappointing hotel say.

    The water in pool was very warm and was nice.

    Stayed in March 2025

  • Reviewed: March 6, 2025

    6.0
    Below average and expectations
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The service was awful. They were hosting four large birthday parties simultaneously but had only one person handling check-ins, leading to at least a two-hour wait. The bartenders were incredibly slow, with no sense of urgency, even when the bar was full. There should have been at least three bartenders to keep up with demand. Additionally, the hot tub wasn’t working, and there was no sign indicating it was out of order. Overall, it felt like the staff didn’t care about anything.

    For the value with a water park for kids and a decent looking bar it was ok

    Stayed in March 2025

  • Reviewed: March 3, 2025

    4.0
    Disappointing
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Never got to check in because check in line was too busy all the time

    The water was fun and food was good.

    Stayed in March 2025

  • Reviewed: February 15, 2025

    4.0
    Unfortunate
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel room was dirty, the bathroom door wouldn't stay open the air conditioner/ heater made an awful noise when turned on overall very dissatisfied. The only good thing was the pools

    The pools

    Stayed in December 2024

  • Reviewed: January 13, 2025

    4.0
    Waited an hour to get our room key. Even though I checked in ahead of time. Doors, bedside tables water logged & dam
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No towels to shower for my family of 5. No phone to call the service desk or to call for emergencies if needed. Only enough coffee for the Keriug for 1 person, no more. The “buffet breakfast” was cold cereal or granola bar, packet oatmeal, yogurt, muffin or danish. Orange juice or milk to drink. No hot food at all. The cold food was left outside all night. The pool was absolutely disgusting. I wouldn’t let my dog in it.

    Nothing.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    4.0
    Leaves something to be desired
    • Leisure trip
    • Family with young children
    • Deluxe King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The resort shows a water park that is only open limited hours/ days. The pool that is available at usual hours is falling apart and not entirely clean. There was conflicting information about what time breakfast was served. The free breakfast is Great Value cereal, cereal bars and half of the juice offerings had a expiry date of last year. Thin sheets and no duvet.

    The property was unique. It has a lot of potential.

    Stayed in January 2025

  • Reviewed: December 29, 2024

    5.0
    Great! Except for Boss' Pizza.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Boss' Pizza was extremely disappointing. It took over an hour for our food, staff was very unhelpful and honestly unprofessional, they did not give us the correct food which made us wait even longer, the food was cold and soggy, and the overall Boss's pizza experience was unsatisfactory. This has nothing to do with the Ramada Inn staff who were extremely kind and helpful!

    We had fun at the pool and our room was alright.

    Stayed in December 2024

  • Reviewed: November 18, 2024

    5.0
    For the price it's was decent.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast consisted of cereal bars n a broken machine for fruit loops and frosted flakes. The juice machine was broken. And no staff was present to get help we had to go to the front desk for help. The water park was advertised to be open and free online when I booked the room but when we got there they informed us it was only available from Fri thru Sun. We traveled from Kentucky for my mom's memorial and the whole reason for staying in this hotel was the water park for the kids we came on a Wed. So my kids were highly disappointed. They did have another pool and hot tub tho so it eased the situation a little bit for them.

    Breakfast was free. Location was off the interstate.

    Stayed in November 2024

  • Reviewed: November 4, 2024

    6.0
    Pool was great breakfast sucks
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room Is not noise proof we can hear what’s going on outside… breakfast sucks just cereal and milk and coffee that’s it we left the hotel hungry

    We love the pool

    Stayed in November 2024

Showing 1 - 25

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