Reviews of Quality Inn Wayne - Fairfield Area 3 stars
334 Route 46 East, Wayne, NJ 07470, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFalse advertisement their was no breakfast
Everthing
Dear George, Thank you for sharing your feedback with us. We are sorry to hear about your disappointment and the concerns regarding breakfast and overall value. Your input is important, and we’ll work on improving the guest experience for future stays. Sincerely, Mary Guest Relation Manager.
Dear George, Thank you for sharing your feedback with us. We are sorry to hear about your disappointment and the concerns regarding breakfast and overall value. Your input is important, and we’ll work on improving the guest experience for … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewNothing
The pool was not open. It never is.
Dear Gangadeen, Thank you for sharing your feedback with us. We are sorry to hear that the pool was closed during your visits, as we understand how important it is for relaxation. Your comments will help us improve our communication regarding pool availability, and we hope to welcome you back for a better experience in the future. Sincerely, Mary Guest Relation Manager.
Dear Gangadeen, Thank you for sharing your feedback with us. We are sorry to hear that the pool was closed during your visits, as we understand how important it is for relaxation. Your comments will help us improve our communication rega… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNothing
Dirty place with a bad smell and nothing looks like the photos
Dear Ricardo, Thank you for sharing your feedback with us. We are sorry to hear about your experience and regret that we did not meet your expectations. Your comments are valuable, and we will work on improving cleanliness and overall comfort for our future guests. Sincerely, Mary Guest Relation Manager.
Dear Ricardo, Thank you for sharing your feedback with us. We are sorry to hear about your experience and regret that we did not meet your expectations. Your comments are valuable, and we will work on improving cleanliness and overall comf… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewCustomer service was great. Location was right off the highway.
The pool was not as clean, the tv was broken, the AC was leaking.
Hello Ceja, Thank you for sharing your feedback with us. We are glad you found our rates affordable and appreciated our customer service and convenient location. We apologize for the issues you encountered with the pool, TV, and AC, and we will address these concerns to improve our guests' experience. Sincerely, Mary Guest Relation Manager.
Hello Ceja, Thank you for sharing your feedback with us. We are glad you found our rates affordable and appreciated our customer service and convenient location. We apologize for the issues you encountered with the pool, TV, and AC, and … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe cable wasn't working for the television, at first, I thought it was the remote, but turns out there was no cable at all, also too many people hanging out in the back of the hotel, loitering
Dear Roland, Thank you for sharing your feedback with us. We are sorry to hear about the cable issue and the concerns you experienced during your stay. Please know your comments are taken seriously as we work on enhancing comfort and the overall guest experience. Sincerely, Mary Guest Relation Manager.
Dear Roland, Thank you for sharing your feedback with us. We are sorry to hear about the cable issue and the concerns you experienced during your stay. Please know your comments are taken seriously as we work on enhancing comfort and the o… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNothing
I didn’t like anything worst place ever
Dear Torruellas, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services for future guests. Sincerely, Mary Guest Relation Manager.
Dear Torruellas, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services for future guests… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThere was not much to like, about 15 mins away from where I needed to be.
Room was filthy, nothing like what was in the pictures. I got a jacuzzi tub king suite that was advertised with microwave seating area and fridge with coffee maker. The microwave had to be moved to the floor to use as chord was not long enough to reach from stand it was on. The jacuzzi tub switch was close to floorboard height in the bathroom wall, odd since tub was in the other room. Seating area was an ottoman that was stained. I tried to put clothes in the drawers which had a broken handle and were filled with used towels from previous occupant telling me that room was not cleaned. Toilet was stained loo,ingblike was not clean either. Maintainable guy came in to show me where the tub switch was to turn on the jets and shot water through the room and proceeded to walk through it leaving muddy footprints through the room. Bed sheets were stained. Curtains did not close fully, bad since was on first floor and the jacuzzi tub was on other side of the room from window. The fridge looked like it wasn't thawed for years. I do have pics to prove how poor of a room it was. Also the remote for the TV didn't have a backing for a battery holder. The bathroom door was not even closing fully. Lighting was abysmal Flop house at best accomidations.
Dear Lance, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, as this is not the experience we strive to provide. Your comments regarding the cleanliness and maintenance of your room are concerning, and we will address these matters with our team immediately. We appreciate your detailed observations, as they help us improve our services. Please know that we take guest satisfaction seriously, and we hope to have the opportunity to make it right in the future. Thank you for bringing this to our attention. Sincerely, Mary Guest Relation Manager.
Dear Lance, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, as this is not the experience we strive to provide. Your comments regarding the cleanliness and maintenance of… Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThey check. Me Out Before I Could check Out Somebody, Else Was in My Room while I was supposed to be staying in.
Dear Brito, Thank you for sharing your feedback with us. We sincerely apologize for the mix-up regarding your check-out and the inconvenience it caused. Your experience is important to us, and we will investigate this matter to ensure it does not happen again in the future. Sincerely, Mary Guest Relation Manager.
Dear Brito, Thank you for sharing your feedback with us. We sincerely apologize for the mix-up regarding your check-out and the inconvenience it caused. Your experience is important to us, and we will investigate this matter to ensure it d… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThere's not too much to actually like about this motel.
I booked at this motel because I've stayed at choice hotels/motels chains before. This was my top choice because it did have a beautiful outdoor pool. The only good thing this motel has going on and it's closed. Wasn't even open for the season yet. This is July 19 and a Saturday. But nothing. The rooms were dirty like they weren't touched before we went in. The furniture was breaking and the bathroom was gross. This place definitely needs a deep cleaning of everything.
Dear Nicole, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable that the rooms were not clean and that the pool was closed when you expected to enjoy it. Your comments regarding the furniture and bathroom conditions are concerning, and we will address these issues with our team immediately. We appreciate your insights and hope to make the necessary improvements for a better experience in the future. Sincerely, Mary Guest Relation Manager.
Dear Nicole, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable that the rooms were not clean and that the pool was closed when you expected … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI didn't like anything. Not one thing.
The "male manager" a short Indian man. The male hotel guest who was self pleasuring right in his door frame. Looking at my daughters. The room was dirty, the Television and Wifi didn't work. My children and I were inside the room a total of 18 minutes. They kept my 109.00 and told me to sue them. HORRIBLE experience. I DO NOT recommend it.
Dear Anonymous, Thank you for sharing your feedback with us. We are truly sorry to hear about your distressing experience and the unacceptable behavior you encountered. Your safety and comfort are our top priorities, and we take such matters very seriously. We will investigate this situation thoroughly and address the cleanliness and service issues you mentioned. We appreciate your comments and hope to improve for future guests. Sincerely, Mary Guest Relation Manager.
Dear Anonymous, Thank you for sharing your feedback with us. We are truly sorry to hear about your distressing experience and the unacceptable behavior you encountered. Your safety and comfort are our top priorities, and we take such mat… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe TV was not working. Water leak in the bathroom. Staff ignored the repair services
Dear Guirguis, Thank you for sharing your feedback with us. We apologize for the issues you experienced with the TV and the water leak in the bathroom, as well as the lack of timely repairs. Your comments are valuable, and we will work to address these concerns to enhance our guest experience moving forward. Sincerely, Mary Guest Relation Manager.
Dear Guirguis, Thank you for sharing your feedback with us. We apologize for the issues you experienced with the TV and the water leak in the bathroom, as well as the lack of timely repairs. Your comments are valuable, and we will work … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewlocation
the pool
Dear Anonymous, Thank you for sharing your feedback with us. We are glad to hear you enjoyed our location and the pool during your stay. We hope to welcome you back soon for another great experience! Sincerely, Mary Guest Relation Manager.
Dear Anonymous, Thank you for sharing your feedback with us. We are glad to hear you enjoyed our location and the pool during your stay. We hope to welcome you back soon for another great experience! Sincerely, Mary Guest Relation Manager… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified review