Reviews of Howard Johnson by Wyndham Phoenix Airport/Downtown Area 2 stars

Dear Mr./Ms. Greenwell, Thank you for taking the time to share your experience regarding your recent stay at Howard Johnson Phoenix Airport. We sincerely apologize for the discomfort and frustration you encountered. The issues you described with the air conditioning, water quality, room condition, and pest concerns are very troubling and far from the standards we strive to uphold. We understand how disappointing this must have been, and we regret that we did not provide you with the comfort and quality you expected and deserved. Your feedback has been shared with our maintenance and housekeeping teams so that immediate corrective action can be taken. Guest comfort and safety are our highest priorities, and we are committed to addressing these concerns promptly to prevent similar experiences in the future. We truly regret that your stay fell so far short of expectations, and we thank you for bringing these matters to our attention. Should you consider giving us another opportunity, we will do our utmost to ensure a much-improved experience. Respectfully, Danny Management Team Howard Johnson Phoenix Airport

Dear Mr./Ms. Greenwell, Thank you for taking the time to share your experience regarding your recent stay at Howard Johnson Phoenix Airport. We sincerely apologize for the discomfort and frustration you encountered. The issues you des… Show more

Dear John, Thank you for choosing Howard Johnson Phoenix Airport and for sharing your feedback regarding your recent stay. We’re pleased to hear that you found your experience to be a good value for the rate and that you would consider returning again. It’s also great to know that overall you found the property acceptable and comfortable. At the same time, we appreciate your comments regarding the firmness of the beds and the construction in the area. We will certainly take this feedback into consideration as we continue to look for ways to improve guest comfort and minimize disruptions. We truly value your input and look forward to welcoming you back on your future visits to Phoenix. Warm regards, Danny Management Team Howard Johnson Phoenix Airport

Dear John, Thank you for choosing Howard Johnson Phoenix Airport and for sharing your feedback regarding your recent stay. We’re pleased to hear that you found your experience to be a good value for the rate and that you would consider re… Show more

Dear David, Thank you for your recent stay at Howard Johnson Phoenix Airport and for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. The low scores in cleanliness, comfort, and facilities are particularly concerning, and we apologize for any inconvenience or discomfort you may have experienced during your visit. We also regret that our coffee service and overall atmosphere did not leave a positive impression. Your feedback has been shared with our housekeeping and operations teams so we can address the areas where we fell short and ensure improvements are made. While we are glad you found some value in the location and pricing, it’s clear we have more work to do to provide a stay that meets the standards our guests deserve. Thank you again for bringing this to our attention. We sincerely hope for the opportunity to offer you a much-improved experience in the future. Respectfully, Danny Management Team Howard Johnson Phoenix Airport

Dear David, Thank you for your recent stay at Howard Johnson Phoenix Airport and for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. The low scores in cleanliness, c… Show more

Dear Angel, Thank you for staying with us at Howard Johnson Phoenix Airport and for sharing your feedback. We appreciate your honest comments and are glad to see that several aspects of your stay, such as cleanliness, comfort, and location, met your expectations. However, we regret to hear that you were disappointed with the breakfast offering and felt it did not match the overall value. Your concerns are completely understandable, and we take your feedback seriously. We recognize that a quality breakfast can greatly enhance the guest experience, and your comments will be taken into consideration as we evaluate ways to improve our services moving forward. Thank you again for your review. We value your input and hope to have the opportunity to offer you a better experience in the future. Sincerely, Danny Management Team Howard Johnson Phoenix Airport

Dear Angel, Thank you for staying with us at Howard Johnson Phoenix Airport and for sharing your feedback. We appreciate your honest comments and are glad to see that several aspects of your stay, such as cleanliness, comfort, and locatio… Show more

Dear Jessie, Thank you for staying with us at Howard Johnson Phoenix Airport and for taking the time to leave such detailed feedback. We’re pleased to hear you enjoyed the cleanliness, comfort, and value of your stay, as well as the convenience of our location near the airport. It’s also great to know you found the bedding and room amenities to your satisfaction and appreciated the early check-in and free parking. We also appreciate your comments regarding the lack of breakfast options. We understand that this can be an important part of the guest experience, and your feedback will be taken into account as we explore ways to enhance our offerings moving forward. Thank you again for your review. We hope to have the opportunity to welcome you back on your next visit to Phoenix. Warm regards, Danny Management Team Howard Johnson Phoenix Airport

Dear Jessie, Thank you for staying with us at Howard Johnson Phoenix Airport and for taking the time to leave such detailed feedback. We’re pleased to hear you enjoyed the cleanliness, comfort, and value of your stay, as well as the conve… Show more

Hi Quinn, Thank you for your feedback and for highlighting the comfort of the bed. We are sorry to hear that the air conditioning didn’t meet expectations. We understand how important a cool, comfortable environment is — especially in Phoenix — and we’re currently working on improving our A;C systems to better serve our guests We appreciate you bringing this to our attention and hope to have the opportunity to offer you a better experience in the future. Best regards, Danny Howard Johnson Management Team

Hi Quinn, Thank you for your feedback and for highlighting the comfort of the bed. We are sorry to hear that the air conditioning didn’t meet expectations. We understand how important a cool, comfortable environment is — especially in Phoe… Show more

Dear Guest, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and I regret that the room condition and air conditioning were not up to standard during your stay. We are actively working on property updates and will be addressing issues like these with urgency. Your feedback is important and will be shared with our maintenance and housekeeping teams to help ensure improvements are made. Thank you again for bringing this to our attention. Sincerely, Danny Howard Johnson Management Team

Dear Guest, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and I regret that the room condition and air condi… Show more

Dear John, Thank you for sharing your experience with us. I’m sincerely sorry to hear that your stay fell so short of expectations, especially during such an important occasion as your anniversary. We take concerns about safety, cleanliness, and pest control very seriously, and I regret that your experience did not reflect our standards. I’ve shared your feedback with our housekeeping, maintenance, and security teams so they can look into the issues you mentioned—including the condition of the pool and overall property appearance. Please know that we’re working hard to address concerns like these, and your honest review is helpful as we continue making improvements. Wishing you and your fiancé all the best, Danny Howard Johnson Management Team

Dear John, Thank you for sharing your experience with us. I’m sincerely sorry to hear that your stay fell so short of expectations, especially during such an important occasion as your anniversary. We take concerns about safety, cleanline… Show more

Dear Shelly, Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not meet expectations and that your stay was uncomfortable. We are currently working to update several areas of the property, including room furnishings and amenities. Your note about the food expiration dates is especially concerning and has been immediately passed on to our team to ensure that all stocked items meet proper quality and safety standards. While I’m glad you found the bed rating satisfactory, it’s clear that other aspects of your stay need improvement, and I appreciate you bringing them to our attention. Sincerely, Danny Howard Johnson Management Team

Dear Shelly, Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not meet expectations and that your stay was uncomfortable. We are currently working to update several areas of the property… Show more

Dear Tom, Thank you for your feedback and for staying with us. I'm truly sorry to hear that your experience did not meet expectations. We understand how frustrating maintenance issues like a noisy refrigerator, non-functioning safe, and door latches can be, and we are actively working to resolve these concerns throughout the property. We also apologize for the limited breakfast offerings. While we currently provide coffee and juice, we recognize the importance of a more complete breakfast and are evaluating how we can improve this. We appreciate you bringing these issues to our attention and will use your comments to guide our improvements. Sincerely, Danny Howard Johnson Management Team

Dear Tom, Thank you for your feedback and for staying with us. I'm truly sorry to hear that your experience did not meet expectations. We understand how frustrating maintenance issues like a noisy refrigerator, non-functioning safe, an… Show more

Dear Imelda, Thank you for your feedback and for choosing to stay with us. While we're glad you found our location convenient and appreciated our staff, I’m very sorry to hear that the mattress did not meet your expectations and that our breakfast offering fell short. We are currently in the process of reviewing our bedding inventory to improve guest comfort and are evaluating how we present and enhance our breakfast options to ensure they align with guest expectations. We appreciate you taking the time to share your experience—it helps us improve. Sincerely, Danny Howard Johnson Management Team

Dear Imelda, Thank you for your feedback and for choosing to stay with us. While we're glad you found our location convenient and appreciated our staff, I’m very sorry to hear that the mattress did not meet your expectations and that o… Show more

Dear Jennifer, Thank you for sharing your feedback. I’m truly sorry to hear about your experience and want to sincerely apologize for the condition of the room you described. What you encountered is not acceptable, and it’s clear we fell far short of the standards we aim to uphold. We are actively addressing issues like door security, room cleanliness, and plumbing fixtures as part of our ongoing efforts to improve our property. Your comments will be shared directly with our housekeeping and maintenance teams to ensure immediate corrective action is taken. We appreciate you bringing this to our attention and hope for the opportunity to make things right in the future. Sincerely, Danny Howard Johnson Management Team

Dear Jennifer, Thank you for sharing your feedback. I’m truly sorry to hear about your experience and want to sincerely apologize for the condition of the room you described. What you encountered is not acceptable, and it’s clear we fell f… Show more

Dear Ashley, Thank you for sharing your feedback regarding your recent stay at Howard Johnson by Wyndham Phoenix Airport/Downtown. We sincerely apologize for the discomfort and inconvenience you experienced, especially with the air conditioning, room cleanliness, and maintenance issues. This is far from the standard we aim to uphold, and we are actively working with our housekeeping and maintenance teams to address and resolve these concerns. We appreciate your honesty, as it helps us improve. Please feel free to reach out to us directly if you would like to further discuss your experience. Your satisfaction matters to us. Warm regards, Danny Howard Johnson Management Team

Dear Ashley, Thank you for sharing your feedback regarding your recent stay at Howard Johnson by Wyndham Phoenix Airport/Downtown. We sincerely apologize for the discomfort and inconvenience you experienced, especially with the air con… Show more

Dear Julie, Thank you for your feedback. We're very sorry to hear about the issue with bees in your room and the overall dissatisfaction with your stay. This is not the experience we want any of our guests to have. We have alerted our pest control service to address the matter immediately and are reviewing our protocols to prevent future occurrences. We truly appreciate your comments and the opportunity to improve. Please don’t hesitate to contact us directly if you'd like to discuss your stay further. Sincerely, Danny Howard Johnson Management Team

Dear Julie, Thank you for your feedback. We're very sorry to hear about the issue with bees in your room and the overall dissatisfaction with your stay. This is not the experience we want any of our guests to have. We have alerted our … Show more