Reviews of Holiday Inn Express & Suites Rancho Mirage - Palm Spgs Area by IHG 3 stars

Great location..service and value

Beautiful and clean.

Peace and quiet

I couldn't stay longer

Breakfast was very good and there was a nice variety of choices to choose from.

Nothing

Convenient location to where I need to be, about 15 minute drive to Palm springs, large rooms, comfortable bed, excellent air conditioning, good breakfast included, 24-hour front desk, free parking.

Everything about this place is beautiful perfect I

Nothing

Was close to everything

The AC was getting to cold, I had to drop it to 70, but other then that was good

old air conditioner making a noise inside the room

small swimming pool. and nocie air condition

Nice person at the front desk

The pool was not in great shape - cloudy water, lots of leaves floating in pool - spa didn't look inviting. We planned on a couple of hours to cool off in pool area, but skipped it, because of the condition of the pool water and surrounding patio. It was over 100 degrees that day, so quite disappointing to find we were so hesitant to use the facility.

Comfortable bedding, clean room,

The air conditioning on the first floor was not working - in lobby, hallways, elevators The pool area was very dirty - old tables/chairs, debris, very unwelcoming - did not use even though it was roasting hot outside - disappointed We had to get a new room every time we came/went from our room (4 days) - card keys never worked Asked for a water and was told all the complimentary bottles were gone - told to pay $4

The swim pool and amenities were in poor condition and offered no shelter from the sun.

Wrong location, I wanted Indio. I noticed one minute after I made reservation. They would have charged me $57.95. The hotel staff said I could call the 3rd party Priceline to cancel at no cost. Priceline told me the hotel wouldn’t make exceptions and the fee was for them. I hate being lied to by staff, by third parties. See I work with hotels, I’ve had non refundable fees refunded for legit reasons, especially when because of bookings errors.

Worse problem the bed smelled like pee. The door had to be fought either to open. I do engineering and the door needed to be fixed. The tv remote wouldn’t work one night. I had gone to the front desk for help after midnight and the very slow moving staff was obviously bothered having to get up. She was very unhappy. No one offered any sort of compensation and when it smelled like pee I should have been moved or refunded.