Reviews of Gateway Inn 2 stars
250 South Main Street, Red Bluff, CA 96080, United States
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Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewArrived at 10:30pm with the temp outside at 95F (the high had been 109). The A/C in our unit had not been turned on prior to our arrival, so the temp in our room initially was in the 90s, and it took till well past midnight to get to comfortable for sleep. The shower door would not close completely, the faucet for the water basin was not working properly.
Thank you for your feedback. We’re sorry for any discomfort during your stay. Based on your stated arrival time of 6-7 pm, our team pre-cooled the room, but when your arrival was delayed, the A/C was turned off to conserve energy. We understand the weather was unusually hot and regret any inconvenience this caused. Guest comfort is important to us, and we’re sorry for the inconvenience. - Management
Thank you for your feedback. We’re sorry for any discomfort during your stay. Based on your stated arrival time of 6-7 pm, our team pre-cooled the room, but when your arrival was delayed, the A/C was turned off to conserve energy. We unders… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe staff was kind and helpful. The rooms were quiet and fairly clean.
Only complaint was the top sheet used as a fitted sheet but that's an easy fix.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReceptionist requested us to give $50 deposit in cash, for our dog. Why in cash ? We never forgut to take it back though , if it was her plan :)))
It has running water and a bit of conditioner, the rest is old and not nice...
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewNothing.
We ended up not staying after we payed online they asked us for a deposit in cash and when we asked why and told them no the got extremely aggressive and angry smelled exactly bad like cat pee in the lobby and was just over all sketchy and gross
We apologize for not meeting your expectations. As far as deposit, we clearly state on our website that deposit is required upon check-in for incidental. That’s our policy. As far as the smell, the city was working on sewage cleanup nearby. We again apologize for the inconvenience.
We apologize for not meeting your expectations. As far as deposit, we clearly state on our website that deposit is required upon check-in for incidental. That’s our policy. As far as the smell, the city was working on sewage cleanup nearby.… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewConveniently located
The staff was unwelcoming and treated us like criminals. The room smelled terrible and was unclean. We slept on top of the bedding and wore shoes to walk around. The fridge was not working. The window did not lock The bathroom was moldy and broken. When we left, they checked the room before they returned our deposit. We will never stay there again. We are very clean responsible people and this motel was not acceptable. We only stayed because we did not have other arrangements and we had traveled to the area for a funeral.
We are truly sorry to hear about your experience and regret that your stay did not meet expectations. Cleanliness, safety, and respectful service are top priorities for us, and we take your comments seriously. The refrigerator and microwave are unplugged in all rooms for energy saving purposes. Regarding the cleanliness, our housekeepers make it a top priority ensure it is in order. However, you stayed for two nights and did not mention anything the entire stay. We would have happily exchanged rooms if needed. The security deposit is standard for all guests and is listed on the website. We apologize for the inconvenience. - Management
We are truly sorry to hear about your experience and regret that your stay did not meet expectations. Cleanliness, safety, and respectful service are top priorities for us, and we take your comments seriously. The refrigerator and microwave… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewParking
$100.00 deposit to confirm that the room is left in order. Only accepted cash, no credit card Also no lobby. Had to talk through a thick glads like a theater when you pay. Employee was nearly I'm impossible to understand through the thick glass with his accent. Bathroom sing drain very slow a d water backed up. Homeless people outside. Left early without going to bed. Their policies indicate the type of customers they expect and their mistrust. Two cars in the w tire lot indicates others feel the same way I dud. .
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, including the check-in process. Although we cannot control what happens on the public streets outside our property boundaries, we want to apologize for the discomfort. Regarding the deposit, it is already clearly stated on the property page on Booking.com when making a reservation. We take your comments seriously and will work to improve these areas. We value all guest input and hope to have the opportunity to welcome you back in the future.
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, including the check-in process. Although we cannot control what happens on the public streets outside our property boundaries, we want to apol… Show more
Reviewed: 3 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 22 August 2024 · Stayed in August 2024
Verified reviewStaff was rude and they ask for mandattory $100 cash deposite then they keep my deposite in the morning when my friend picked me up
We apologize for the inconvenience. Our $100 deposit policy is clearly stated on the reservation website. Due to the room being left in poor condition and the 4 extra guests beyond what was declared, we were unable to return the deposit. We hope to accommodate you again in the future. - Management
We apologize for the inconvenience. Our $100 deposit policy is clearly stated on the reservation website. Due to the room being left in poor condition and the 4 extra guests beyond what was declared, we were unable to return the deposit. We… Show more
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewManager very hospitable
Homeless people asking for lighters right outside our room. Not safe for our kids to wander
We apologize for any discomfort experienced during your stay. Please know that we are committed to ensuring a safe and welcoming environment for all our guests and are taking steps to address this issue. we hope to have the opportunity to provide you with a better experience in the future. -Management
We apologize for any discomfort experienced during your stay. Please know that we are committed to ensuring a safe and welcoming environment for all our guests and are taking steps to address this issue. we hope to have the opportunity to p… Show more
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 July 2024 · Stayed in May 2024
Verified reviewReviewed: 4 July 2024 · Stayed in May 2024
Verified reviewReviewed: 18 June 2024 · Stayed in June 2024
Verified reviewIt was quiet and though run down it was clean
In need of some improvement. The room was not setup before i got there. The AC was off and the power to the appliances was on a surge protector that was hidden so had to get help turning it on. Also no outlet available bedside. And no coffee
Dear guest, We apologize for the inconvenience. In regards to your review, the A/C and refrigerator/microwave are turned off until the guest needs them for energy saving purposes. Outlets are located behind the bedside tables. We hope to have the opportunity to welcome you back and provide a better experience. - Management
Dear guest, We apologize for the inconvenience. In regards to your review, the A/C and refrigerator/microwave are turned off until the guest needs them for energy saving purposes. Outlets are located behind the bedside tables. We ho… Show more
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewNothing
Very rundown. Pool was out of service.
Reviewed: 11 July 2023 · Stayed in June 2023
Verified reviewNo breakfast...Nothing
No bath towels, air conditioner was not working correctly, lights were blown out, bed was hard, Microwave looked nasty inside. Not clean. The pool was also dirty....couldn't use it.
Sorry but we don't put breakfast and the bath towels are in the bathroom and we told you when you called the front desk. The air conditioner is new and energy sufficient and we explained that to you. Sorry for all the inconvenience but when you checked out you said everything was fine. Again sorry for the inconvenience. Thanks, Raj
Sorry but we don't put breakfast and the bath towels are in the bathroom and we told you when you called the front desk. The air conditioner is new and energy sufficient and we explained that to you. Sorry for all the inconvenience but … Show more
Reviewed: 13 June 2023 · Stayed in May 2023
Verified reviewPool
Coffee
Thank you for your opinion, we will consider your request Thanks, Hope to see you again Raj GM
Reviewed: 24 April 2023 · Stayed in April 2023
Verified review