Reviews of Red Roof PLUS Chicago - Hoffman Estates 3 stars
2500 Hassell Road, Hoffman Estates, IL 60169, United States
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI didnt get my 80 deposit back, it's been way over a week...
No deposit back
Hi Berndt, Thank you for sharing your feedback following your stay at the Red Roof PLUS+ Chicago - Hoffman Estates. I researched your reservation and verified that the $75 security deposit was refunded to your Visa Card on August 11, 2025 11:08 AM. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever. Thank you, JM Red Roof Management RediResponse Specialist
Hi Berndt, Thank you for sharing your feedback following your stay at the Red Roof PLUS+ Chicago - Hoffman Estates. I researched your reservation and verified that the $75 security deposit was refunded to your Visa Card on August 11, 2025 … Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewHad to check in at a kiosk even though there were people at the front desk. The TV only had a few channels and couldn't change the input on TV since they have the Clean remotes. The lights in my room were motion censored as they kept turning on in the middle of the night when I would turn in bed. It also very hard to get a hold of someone when calling them.
Dear Jacob, I'm very sorry to hear about the issues you experienced during your stay. The kiosk check-in when staff was available is certainly not ideal, and I understand your frustration. I also apologize for the limited TV channel selection and the inconvenience caused by the remote. Furthermore, the motion-sensor lights activating during the night is unacceptable. We'll investigate these issues immediately to prevent recurrence. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Jonathan Red Roof Management RediResponse Specialist
Dear Jacob, I'm very sorry to hear about the issues you experienced during your stay. The kiosk check-in when staff was available is certainly not ideal, and I understand your frustration. I also apologize for the limited TV channel se… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThey say one price and charge a completely different thing
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am truly sorry to learn about the pricing issue you encountered. It's disheartening when expectations are not met, especially about billing. We strive for transparency in all our transactions. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am truly sorry to learn about the pricing issue you encountered. It's disheartening when expectations ar… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewManager and and female staff
Dear Wilton, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS Chicago - Hoffman Estates. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with management and staff not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management Ceelyn
Dear Wilton, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS Chicago - Hoffman Estates. We sincerely appreciate your comments and we're very sorry you were unhappy with your experienc… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewWon't rent there again
Everything
Dear Barnard, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am saddened to know that your stay fell short of your expectations due to your experience. Please accept our most sincere apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and while we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience. Very truly yours, Erika Red Roof Management RediResponse Specialist
Dear Barnard, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am saddened to know that your stay fell short of your expectations due to your experience. Please accept our mo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewTower rack was missing and there was no hand soap. In the morning the woman at the desk was very bright and cheery. She was helpful!
Dear Yavuz, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Hoffman Estates. I was sorry to read of the missing tower rack and hand soap. On the bright side our staff was very bright cheery and helpful. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Yavuz, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Hoffman Estates. I was sorry to read of the missing tower rack and hand soap. O… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNothing
We were told the day of our booking that they made a mistake and told us we need to pay 500 more. Then they shut the power off in our room and we had to call the police. Long story short they tried to bait and switch us then trespassed us from the property and didn't stay any of the 7 days we paid for. They stole the money we paid for the week after we refused to pay another 500 on top of what we paid on booking.com for the week. I hope you guys decide to refuse to do business with the Hoffman property.
Dear Merritt, Thank you for taking the time to share your feedback at the Red Roof PLUS+ Chicago - Hoffman Estates. I am deeply sorry to read about your experience. The situation you described about your stay is concerning. I want to assure you that your feedback has been taken seriously and will be brought to management to address the issues you have described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I do hope that you will return to any of our other brand locations in the future. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Merritt, Thank you for taking the time to share your feedback at the Red Roof PLUS+ Chicago - Hoffman Estates. I am deeply sorry to read about your experience. The situation you described about your stay is concerning. I want to assur… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGreat price, rooms were fairly priced and comfortable.
N/A
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. We are delighted to hear you found our location quiet and peaceful, and that you enjoyed the convenience of nearby stores and restaurants. We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future. Sincerely, Devine Red Roof Management RediResponse Specialist
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. We are delighted to hear you found our location quiet and peaceful, and that you enjoyed the convenie… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe facilities mentioned did not exist
Hello Vishwanath, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Chicago - Hoffman Estates and I are concerned about your 4/10 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to see you next time, should your travels bring you back to our area. Sincerely, Veronique Red Roof Management RediResponse Specialist
Hello Vishwanath, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Chicago - Hoffman Estates and I are concerned about your 4/10 score following your stay. In the future, please consider adding ad… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClean and quiet room. Very friendly and professional s
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. We are delighted to hear that you found your room clean and quiet, and that you appreciated our friendly and professional service. It's our goal to provide a comfortable and welcoming environment for all our guests, and we're glad we met your expectations. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to welcoming you back in the future! Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. We are delighted to hear that you found your room clean and quiet, and that you appreciated our frien… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewWhat the price paid was through booking.com but it turned out it was incorrect per the hotel owner- Keyur Patel. Nothing else but the location was good about this place
The owner of the hotel, a man by the name of KEYUR PATEL, was rude and aggressive while he came to my room the second to last day of my scheduled stay to ask for me to pay the difference between what booking.com charged me and what he felt was the actual price that should have been paid, something which is against the Federal Trade Commission and Illinois State of Attorney guidelines/ordinances/laws. He therefore came very frankly to tell me that he had canceled my reservation a day early. When I told him I would not pay the difference and that I would stay until my scheduled and prepaid last day and that he needed to take up the dispute with booking.com directly, he then came up with a secondary reason for me to leave to try to extort the difference not paid out of me. In other words, he started making up a reason for how I was violating “local ordinances”, which actually did not and do not exist regarding pet stays at hotels in order to come up with a reason for dissatisfaction of my stay, even though I was a quiet client, have a reputable track with booking.com and other travel sites and other hotel chains, and kept my room extremely clean as noted by the the housekeeping lead upon my checkout, which resulted in a full refund of my $100 deposit. The owner was upset and assumed that I was never at my hotel room leaving my pets completely unattended which was not true when I frequently was there, however, I needed to step out and grab meals, fill up on gas for my car or go visit local family, which was the purpose of my trip. He falsely said that local ordinances required the hotel guest who traveled with pets to stay in the room 24/7 without leaving it which is illogical, even if it’s to go to a local restaurant to grab a meal in his interpretation the client is to never leave the room without their pets even for a restaurant meal.
Dear Karina, We are very sorry to hear about the extremely negative experience you had during your stay at the Red Roof PLUS+ Chicago - Hoffman Estates. We take these matters seriously and are concerned about the issues you raised regarding the booking discrepancies, the staff's behavior, and the accusations made against you. This does not reflect our standards here at Red Roof. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us at another location so we can have the opportunity to provide you with a better experience. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Dear Karina, We are very sorry to hear about the extremely negative experience you had during your stay at the Red Roof PLUS+ Chicago - Hoffman Estates. We take these matters seriously and are concerned about the issues you raised regardin… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWas dirty Hair on bathroom water on floor terrible
Was. It kept up worn ou only stardom after 22 hours driving Stay away if u can or pay price and take it
Dear Hellmuth, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am so sorry to hear about the unacceptable condition of your room. The presence of hair and water in the bathroom, along with the overall worn-out state, is certainly not the standard we aim for. I understand your frustration, especially after a long 22-hour drive. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Hellmuth, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. I am so sorry to hear about the unacceptable condition of your room. The presence of hair and water in the bath… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewFriendly and professional staff. Clean and great location.
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. It's wonderful to hear that you found our hotel to be an excellent value and that you appreciated the cleanliness and friendliness of our staff. We're delighted the location suited your needs perfectly. We truly value your positive feedback regarding our team's professionalism. We appreciate your business and can't wait to see you back at Red Roof soon, where we can continue to offer you an exceptional stay. Warm regards, Breanna Red Roof Management RediResponse Specialist
Dear Joe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. It's wonderful to hear that you found our hotel to be an excellent value and that you appreciated… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewVery good deal. Hotel is in a very good location and friendly staff.
Room was small but for the price it was a good deal.
Dear Joe, Thank you for your kind review! We’re glad to hear you enjoyed our central location and found our staff friendly — that truly means a lot to us. While the room was a bit smaller than expected, we're happy you felt it was a good value for the price. We hope to welcome you back again soon! Warm regards, Rafael Red Roof Management RediResponse Specialist
Dear Joe, Thank you for your kind review! We’re glad to hear you enjoyed our central location and found our staff friendly — that truly means a lot to us. While the room was a bit smaller than expected, we're happy you felt it was a go… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewWhat breakfast ???!!!
Was supposed to have a refrigerator as it showed online. Didn’t even have an ice bucket. Called the front desk and the didn’t seem to care or offer to help !!
Dear Valued Guest, Thank you for leaving your feedback after your experience at Red Roof PLUS+ Chicago - Hoffman Estates. I am very sorry to hear about the issues you experienced with breakfast, the refrigerator, and the lack of an ice bucket in your room. I also regret that our front desk team did not provide the attentive service you expected. We aim to ensure all amenities are available as advertised and that our staff is responsive to guest needs. Your feedback is essential as we at Red Roof focus on improvement. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Valued Guest, Thank you for leaving your feedback after your experience at Red Roof PLUS+ Chicago - Hoffman Estates. I am very sorry to hear about the issues you experienced with breakfast, the refrigerator, and the lack of an ice bu… Show more