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  5. Reviews of Red Roof Inn Jacksonville - Cruise Port

Reviews of Red Roof Inn Jacksonville - Cruise Port This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10901 Harts Road, Jacksonville, FL 32218, United States of America

#171 of 171 hotels in Jacksonville

Guests' Choice

Review Score

Based on 197 hotel reviews

2.9

Score breakdown

  • Cleanliness

    4.2

  • Comfort

    4.2

  • Location

    4.6

  • Facilities

    3.9

  • Staff

    6.0

  • Value for money

    4.2

  • Free Wifi

    4.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 27, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness, things we’re broken and it smell bad

    Stayed in May 2024

  • Reviewed: May 13, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It seemed to be more of a hangout

    The staff was very friendly

    Stayed in May 2024

  • Reviewed: May 1, 2024

    2.0
    Very Poor
    • Business trip
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff is rude and on drugs

    The tv

    Stayed in April 2024

  • Reviewed: April 23, 2024

    3.0
    Poor
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No fridge no ice machine no towels no toilet paper got quoted one price them charged 300$

    It was okay not too clean

    Stayed in April 2024

  • Reviewed: November 1, 2023

    3.0
    Poor
    • Business trip
    • Solo traveler
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floor is broken, Everything is dirty even bed sheets

    Stuff, Location, Truck Parking

    Stayed in October 2023

  • Reviewed: October 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing work in my room and there was people was being loud all the night

    I was able to check in early

    Stayed in October 2023

  • Reviewed: March 26, 2023

    2.0
    Not good
    • Business trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night

    Room dirty ...no soap..no toillet paper Sheet dirty

    Stayed in March 2023

  • Reviewed: February 6, 2023

    4.0
    It was a bad experience.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 2 nights

    The location was in a very bad area.

    Red Roof Inn is a no smoking facility. The corridors were filled with smoke and triggered my allergies. I could not stay and was inconvenienced to find another hotel.

    Stayed in February 2023

  • Reviewed: September 17, 2022

    2.0
    Bad experince
    • Business trip
    • Solo traveler
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No clean,People smok drugs air condition mal funcion

    Stayed in September 2022

  • Reviewed: August 25, 2022

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • Standard King Room Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had roaches.. The towels had stains on them. The television had discoloration across the top of screen.

    Everything else was okay

    Stayed in August 2022

  • Reviewed: August 23, 2022

    2.0
    Great location, needs a complete overhaul
    • Leisure trip
    • Travelers with friends
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    smell of cigarettes and marijuana all over facility. Drug dealing inside and outside. business is treated like a hangout.

    location was ideal. staff was friendly

    Stayed in August 2022

  • Reviewed: June 15, 2022

    3.0
    Horrible experience
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    surrounded by drug addicts begging ppl to sell to them. Attempted to give us a room that someone was already staying in. ppl selling drugs right in the hallway. loud all night. hallways dirty. bed spread and pillow case had old blood stains. had to strip the bed down to the sheet just to sleep. ppl running from the police and hotel attendants helping hiding fugitive.

    it had a room.

    Stayed in June 2022

  • Reviewed: June 5, 2022

    4.0
    Staff need to treat their customers better.
    • Leisure trip
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The microwave was faulty

    The staff didn't provide me with a working tv remote,the appearance of the place was spooky. A lott of walking man look like they were homeless in front of the building . How ever the room was spacious and comfortable.

    Stayed in June 2022

  • Reviewed: May 29, 2022

    2.0
    Very Poor
    • Business trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    First room we checked into. The door didn't lock. I literally pushed on the door from the outside and almost fell on the floor. We then switched rooms, turned on the heater and the smoke alarm came on. Major fear of carbon monoxide. Asked the front desk staff for help. The guy told me he could do anything about it. He could put that's something is wrong with it and that's all. Red Roof Inn do better.

    N/A I'll never stay at another one ever again.

    Stayed in May 2022

  • Reviewed: April 18, 2022

    3.0
    Should’ve stayed in my car tbh
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were cockroaches in the bathroom and bedroom

    Stayed in April 2022

  • Reviewed: April 10, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not clean. Smelled like cigarette smoke.

    Price

    Stayed in April 2022

  • Reviewed: April 8, 2022

    4.0
    I won’t come back or recommend this property to anyone
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the room was dirty, it didn’t have a microwave, there were no towels or rags in the bathroom I had to ask for some and when I went to get them from the front she gave me 3 towels and 3 rags even though we had 4 people in the room and said that’s all she could find…. the towels looked like someone had scrubbed the floor with them and even after washing them they were still covered in dirty black spots…. there was broken glass in the parking lot

    friendly staff

    Stayed in April 2022

  • Reviewed: March 10, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was drug dealers and drug users everywhere People sleeping in the stairwell , hard to open my door. My sink leaked so all my stuff got wet. But the front staff did offer to dry them, but my Lyft was here. It was hard to tell who actually worked there. Cause it was so many people coming back and forth from behind the desk that looked like guests.

    I only liked the front desk staff that checked me in. She is awesome.

    Stayed in March 2022

  • Reviewed: March 7, 2022

    2.0
    uncomfortable
    • Business trip
    • Solo traveler
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night

    dirt and etc....

    Dirt band heavy ambient not familiar and health

    Stayed in March 2022

  • Reviewed: February 13, 2022

    2.0
    never again
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It Smelled Like Cigarettes, The Room Was Dirty, The Hallways Were Dirty, The Room Did Not Even Have A Remote.

    Nothing

    Stayed in February 2022

  • Reviewed: August 15, 2021

    4.0
    Red Roof Inn Jacksonville FL, cruise
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room smelled like cigar or pot, could not tell, just terrible. It had no working phone, and the desk chair was broken. I had to call the front desk, from my own cell phone! We were moved to another room, but that one had a dresser where the drawers roll open, which is a tripping hazzard. If the hotel had not already taken my room fee, I would booked elsewhere as suggested by the police person outside. The staff was nice, but the hotel itself needs a review/walk through from the manager or owner, apparently, and some things need to be addressed and fixed!

    The front desk person was nice. She was very attentive, too. There is a patrol car outside for her safety, and the guests.

    Stayed in August 2021

  • Reviewed: July 22, 2021

    4.0
    Bugs, dirty floors and they misplaced my cash deposit. Also the AC window unit front came off.
    • Solo traveler
    • Standard King Room Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room and that they misplaced my cash deposit so I had to without it. I was to do it from my card the lady at the front desk said it had to be in cash.

    The staff was nice.

    Stayed in July 2021

  • Reviewed: July 1, 2021

    2.0
    Horrible. never again.
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything could be better.

    There was no breakfast, definitely not worth 90 dollars.

    Stayed in June 2021

  • Reviewed: May 19, 2024

    1.0
    Worst visit ever
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty noisy no phones not feeling safe kids running around over head all night people fighting outside window at 330am. Just wanted to sleep and get the hell out.

    Nothing

    Stayed in May 2024

Showing 1 - 25

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