Reviews of Red Roof Inn PLUS+ University at Buffalo - Amherst 3 stars
42 Flint Road, Amherst, NY 14226, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIt was so bad, the hotel refunded me. How do I get my money back?
Very dirty and in awful shape
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe place felt unhygienic and unsafe. The microwave and fridge were very dirty, the bathtub was clogged, and the floors were dusty. Overall, the cleaning and maintenance were poorly managed. Don’t trust the pictures used in there ad. Not preference for especially families
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewDisgusting place. A waste of money. Filthy, dirty, unsafe, and horribly maintained. Would recommend it even for homelessness.
-Ambience: unsafe, scary, filthy -Floor, stairs, walls - Dirty, chaffings -Room amenities- poor quality, old, broken/braking
Dear Khan, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I'm truly sorry to hear about your disappointing stay. Reading that you may have found our hotel disgusting, unsafe, and poorly maintained is really disheartening. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Khan, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I'm truly sorry to hear about your disappointing stay. Reading that you may have found our hotel disgustin… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewTV worked. Parking on site. Pretty quiet.
Old and not well maintained.. Many electrical outlets didn't work. Basic no frills.
Dear Resounding, Thank you for taking the time to share your experience at Red Roof PLUS+ University at Buffalo - Amherst. I'm sorry to hear that the hotel's condition did not meet your expectations. We appreciate your acknowledgement of our ample parking and quiet atmosphere. Your feedback regarding the maintenance and issues about the outlets is valuable and will be addressed with our maintenance team immediately to improve the guest experience. I want to assure you that we take your feedback very seriously and are committed to rectifying these problems. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Resounding, Thank you for taking the time to share your experience at Red Roof PLUS+ University at Buffalo - Amherst. I'm sorry to hear that the hotel's condition did not meet your expectations. We appreciate your acknowledgem… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLeaving
This place is a shithole. You should be embarrassed to have your name on this hotel
Dear Nicholas, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am so sorry to hear your stay was unpleasant, and that you felt the facilities were not up to standard. Your comments regarding the staff are appreciated, and we understand your frustration. Please know that we always strive for your satisfaction and we're sorry we let you down. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Ann Red Roof Management RediResponse Specialist
Dear Nicholas, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am so sorry to hear your stay was unpleasant, and that you felt the facilities were not up to standard. … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewMost staff was nice
I booked 4 room and there was something wrong with every room beside 1 alot of the rooms had red sticker on door saying unsafe dont understand how unsafe they were all the rooms should have the stickers on the rooms
Dear Seiber, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. We appreciate you sharing your experience. I'm sorry to hear about the issues you encountered with the rooms during your stay. It's concerning to learn that multiple rooms had problems and safety stickers. This is not the standard we aim for, and I understand your frustration. We will investigate these issues immediately to ensure guest safety and room quality are up to par. We're glad to know you found the staff pleasant. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Ann Red Roof Management RediResponse Specialist
Dear Seiber, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. We appreciate you sharing your experience. I'm sorry to hear about the issues you encountered with the r… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewi paid 125 dollars for a night so i could relax watch some tv and rest . The remote didnt work for the tv and the staff was great tried very hard to fix the problem . They switched me to another room, that tv did not work either , they tried to find a room that actually had a working tv and couldnt . They said they would talk to their manager There was no manager my entire stay so I messaged them and still have not recieved any acknowledgement in any way . I would like a full refund , minimally a partial refund . I was going to switch motels but I wanted a refund to do that but the manager wasnt available so i stayed the night since it was paid for already. but to not even be acknowledeged by management was very disappointing.
Dear Lisa, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am so sorry to hear about the issues you experienced with the televisions and remote in your rooms. Paying for a relaxing night and ending up with non-working TVs is definitely not ideal and my apologies as well that you felt that way. I appreciate you letting us know about this. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Ann Red Roof Management RediResponse Specialist
Dear Lisa, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am so sorry to hear about the issues you experienced with the televisions and remote in your rooms. Paying f… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNothing
Rooms are dormitory standard
Dear Justin, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am very sorry to hear that your stay did not meet your expectations and that you found the rooms to be below standard. We strive to provide comfortable and satisfactory accommodations for all our guests, and it is disappointing to learn we fell short during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Ann Red Roof Management RediResponse Specialist
Dear Justin, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ University at Buffalo - Amherst. I am very sorry to hear that your stay did not meet your expectations and that you found the rooms to be bel… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewThis was closed 1 year ago and you have taken my money people arrived all that day and had to go and find another place it cost me 400 american dollars for another accomadation Please send my money back accomadation .com
You are scamming people it dosnt exist Accommadation.is scamming people They must stop this
Reviewed: 20 October 2023 · Stayed in July 2023
Verified reviewReviewed: 21 September 2023 · Stayed in August 2023
Verified reviewNOTHING
THE ENTIRE PLACE IS A DUMP!
Hello Kenneth, Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We are sorry that your experience did not meet your expectations, resulting in your 1/10 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Tianna Red Roof Management RediResponse Specialist
Hello Kenneth, Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We are sorry that your experience did not meet your expectations, resulting in your 1/10 score. On your… Show more
Reviewed: 6 September 2023 · Stayed in August 2023
Verified reviewNo breakfast
Workers.,The way they went about telling us we had to go was so unprofessional and I had spent so much money there.
Dear Alisha, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We are sorry you had a less than satisfactory experience, prompting your 5/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding no breakfast and unprofessional behavior. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist
Dear Alisha, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We are sorry you had a less than satisfactory experience, prompting your 5/10 rating. We… Show more
Reviewed: 27 August 2023 · Stayed in August 2023
Verified reviewShameful, horrific, catastrophic. That's the worst place ever. No wonder why, you have to vacate the premise. You should be out of business already
Everything. From head to toe
Hello Alex, We are sorry you had a less than satisfactory experience, prompting your 1/10 rating, following your stay at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Oniel Rediresponse Specialist
Hello Alex, We are sorry you had a less than satisfactory experience, prompting your 1/10 rating, following your stay at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We strive to provide guests with all the comforts of home, so … Show more
Reviewed: 21 August 2023 · Stayed in August 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewThe room was small and not very clean
Dear Fennell, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness and the size of the room was not to your standard. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Dannielle Red Roof Management
Dear Fennell, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the co… Show more
Reviewed: 16 August 2023 · Stayed in August 2023
Verified reviewNothing
There was bed bug and fly and bed bug bite me it’s itching my body and I told them they don’t even say sorry or didn’t did anything about that place so dirty and disgusting
I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Ashfak. I was saddened to read that your stay fell short of your expectations due to the situation you described regarding the insects and the place being dirty and disgusting. let me humbly apologize for any inconvenience these issues may have caused. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and address the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Devorine RediResponse Specialist
I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Ashfak. I was saddened to read that your stay fell short of your expectations due to the situation you described regarding… Show more
Reviewed: 9 August 2023 · Stayed in August 2023
Verified reviewReviewed: 5 August 2023 · Stayed in July 2023
Verified review