Reviews of Red Roof Inn PLUS+ West Palm Beach 3 stars
2421 Metrocentre Boulevard, West Palm Beach, FL 33407, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewNothing
The lady that was in the front desk she was so rude and treated us so badly but then they changed the staff in the morning
Dear Anabel, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. Please accept our sincerest apologies for the less than ideal encounter that you had with the front desk staff. Please know that at Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Anabel, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. Please accept our sincerest apologies for the less than ideal encounter that you had with the front desk staff. Please know… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation
The smell...stink, run down needs renovations, carpet needs to be replaced
Dear Bradtesha, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. I am very sorry to hear about the unpleasant air quality and the condition of our property. Your feedback about the need for property updates is noted. Please accept my sincere apologies for failing to meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial to Red Roof, and we appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to give you a better experience on your next visit. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Bradtesha, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. I am very sorry to hear about the unpleasant air quality and the condition of our property. Your feedback about the need … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe customer service was horrible.
N/A
Dear Anonymous, Thank you for taking the time to share your experience at Red Roof PLUS+ West Palm Beach. I am so disappointed that you did not enjoy your stay due to the interaction and service you had with our staff. This is not the standard we aim for at our hotel. We are actively working to improve our service and appreciate your feedback. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to share your experience at Red Roof PLUS+ West Palm Beach. I am so disappointed that you did not enjoy your stay due to the interaction and service you had with our staff. This is not the sta… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewRoom was clean and comfortable
Dear Black, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We're delighted that you appreciated the cleanliness and comfort of your room. Our team works hard to maintain high standards, and we're glad it made a positive impact on your stay. We appreciate your business and can’t wait to see you back at Red Roof soon, where we can continue to offer you a clean and comfortable stay! Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Black, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We're delighted that you appreciated the cleanliness and comfort of your room. Our team works hard to mai… Show more
Reviewed: 6 June 2025 · Stayed in March 2025
Verified reviewReviewed: 2 June 2025 · Stayed in April 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewI wish it would had some kind of breakfast. I have been booking to this place on & off for awhile. Staff always were pleasant & nice
Dear Janice, Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ West Palm Beach. Thank you for your continued patronage and kind words about our staff. We appreciate your feedback about the breakfast option, and we understand your desire for this amenity. We are always looking for ways to enhance our guests' experience, and your suggestions are valuable to us. We will certainly take that into consideration as we explore potential improvements. We're committed to delivering exceptional experiences at Red Roof, and we appreciate your feedback. We hope to see you again soon. Sincerely, JM Red Roof Management RediResponse Specialist
Dear Janice, Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ West Palm Beach. Thank you for your continued patronage and kind words about our staff. We appreciate your feedback about the bre… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewGood location to reach Palm beach and Wellington. Sheets and towels were clean.
The room was in a very bad condition- paint falling off the walls and ceiling, all metal parts rusty and old, unsafe air con installation.
Dear Zane, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. Thanks for mentioning our great location near Palm Beach and Wellington, and for noting the clean linens. I'm sorry to hear about the condition of your room. It sounds like you encountered several unacceptable situations as it is not up to your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We understand that your recent experience may not have been what you hoped for, and we want to do everything we can to make your next visit more enjoyable. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Zane, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. Thanks for mentioning our great location near Palm Beach and Wellington, and for noting the clean linens. I'm sorry to hea… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe room was very clean and the staff was great and helpful
Dear Uncle, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We are delighted to read that you had an amazing time with us and were satisfied with the cleanliness of your room and found our staff to be great and helpful. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Uncle, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We are delighted to read that you had an amazing time with us and were satisfied with the cleanliness of you… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewNothing
It was infested with homeless people sleeping in the parking lot. Undercover police present in the parking lot. Front door to lobby was loose and squeaking. We definitely did not stay, didn't even check in. It was terrible.
Dear Edward, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you encountered. You indicated that your stay fell short of your expectations and you were disappointed with the situation you described. Our goal is to provide a comfortable stay for all our guests and we're dismayed that we did not achieve it during your visit. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Edward, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ West Palm Beach. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewStaff was helpful when I needed a charger. Room was pretty clean. Key worked (I've stayed some places where it didn't). Shower was hot.
The dresser was falling apart- drawers crooked and non-adjustable. The wood floors were a little sparse-looking. There was a knock twice on the door at 4:30AM! The light above the sink didn't work for a bit, then came on. Pool closed too early.
Dear Anonymous, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We're glad you found our staff nice and helpful, and that you appreciated the cleanliness, working key, and hot shower. We are saddened to hear that your stay fell short due to the state of the amenities you detailed. We sincerely apologize. We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. We're glad you found our staff nice and helpful, and that you appreciated the cleanliness, working ke… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe staff was very friendly and helpful. The location was precisely where I needed to be and nice have a Cracker Barrell right next door for delicious breakfast.
This hotel has seen better days. The hallway to my room smelled alternately of wet dog or food gone bad. The bed was not comfortable at all and my second night there about 20 people were outside the hotel having an argument at three in the morning, that lasted about half an hour.
Dear Dale, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. It is unfortunate to hear that your stay fell short of your expectations due to the smell of the room and the comfort of the bed during your stay at our location. However, it is pleasing to know that you were satisfied with your interaction with our friendly and helpful staff and found the location convenient for your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Devine Red Roof Management RediResponse Specialist
Dear Dale, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ West Palm Beach. It is unfortunate to hear that your stay fell short of your expectations due to the smell of the room and the … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified review