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  5. Reviews of Red Roof Inn Memphis East

Reviews of Red Roof Inn Memphis East 2 stars

6055 Shelby Oaks Drive, Memphis, TN 38134, United States

#96 of 111 hotels in Memphis

Guests' Choice

Review score

Based on 345 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    6.6

  • Facilities

    5.8

  • Staff

    6.0

  • Value for money

    6.1

  • Free WiFi

    4.0

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Showing 1 – 25

  • Reviewed: 25 March 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe King Room Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Roaches and craxkheads

    Stayed in March 2025

  • Reviewed: 13 August 2024

    5.0
    Passable
    • With a pet
    • Business trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Booked a 280 square foot room, given a room half that size with 2 pets.

    Quiet, no homeless or drug users walking around.

    Stayed in August 2024

  • Reviewed: 28 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I upgraded to get an iron which was not provided the extra money spent was pointless. The bed was moist as it wet sheets were on the bed. The room smelled of cigarettes I do not smoke so it was unpleasant. The shower had no pressure.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Carpet was terrible dirty nasty looking

    Nothing

    Stayed in May 2024

  • Reviewed: 16 April 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we checked inside on Saturday April 13th, the person at the front desk was a person. rude and disrespectful. The whole time we were there he was talking to his girlfriend and had an attitude towards us.

    Stayed in April 2024

  • Reviewed: 20 March 2024

    4.0
    Will do for an emergency, but a step down from the usual quality I have experienced at Red Roof Inn
    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 3 nights

    The motel is a bit dated, some damage to the table, but clean enough. I've stayed at better Red Roof Inns.

    It it a fair place. I like that it accomodates pets and is cheap. It is also close enough to Memphis, but the area it is located in a rough area.

    Stayed in December 2023

  • Reviewed: 8 March 2024

    5.0
    It was what we paid for.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 7 nights

    the room smelled like cigarettes and the tv did not work most of the time

    the price was great and the bed was confortable

    Stayed in March 2024

  • Reviewed: 5 February 2024

    5.0
    Served our purpose but would not stay there again
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We paid $10 extra for a non smoking room and the room still smelled like smoke. The room was clean but the place needs attention for appearance and updated. Beds were old and broken down. Placing a chair in the room would help.

    That it is pet friendly and there isn’t a charge for that. I don’t mind paying a deposit and then getting it back as I’m a responsible pet owner.

    Stayed in February 2024

  • Reviewed: 29 December 2023

    4.0
    Not again
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had cockroaches in the bedroom, asked for a non smoking room, gave us one that was smelling like cold tobacco, the door was halfway smashed and toilet broken. Will not come back. Can have better hotel for same price.

    Good location

    Stayed in December 2023

  • Reviewed: 26 November 2023

    4.0
    Very disappointed in the facilities and staff.
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff were not very friendly when we arrived. Checking in we were shocked that staff were behind glassed in window and the lobby was locked. All communication took place through a small pass through window. The property looked very run down. Our room was tiny, and although it was clean, there were cracks in the ceiling and it smelled musty. We arrived later in the evening and discovered shortly upon arrival that the toilet water would not stop running. Due to it being so late we turned off the water and planned to tell them in the morning. All night long there were sounds of people walking around outside. However, after multiple attempts to call and speak to someone the next morning and no one ever answering the phone, we ended up just staying elsewhere even though we had already paid to stay here.

    The price was the reason we chose this location.

    Stayed in November 2023

  • Reviewed: 6 August 2023

    4.0
    Horrible
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Pulled up and instantly got disappointed. This looked like a ran down homeless shelter. Had cardboard as siding and overall looked disgusting and did not make it in to stay. Cancelled and had to find another place to stay. Very disappointed

    Nothing

    Stayed in August 2023

  • Reviewed: 21 July 2023

    4.0
    Not only would I not stay here again, I would not recommend it for someone else.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet was really gross. We needed extra towels, but they didn't have any because they said the Supply Closet was locked up. And they ran out. It was very disappointing.

    It was close to the highway.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    5.0
    Nothing to say just bad
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Area and the room smell bad like mildew

    Nothing

    Stayed in July 2023

  • Reviewed: 12 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was lots of bugs

    Stayed in July 2023

  • Reviewed: 1 July 2023

    4.0
    This room should be $40
    • With a pet
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The cost and cleanliness. The room was expensive for holes in the walls and roaches. Plus the $100 deposit you don't get back until a week later definitely seemed overpriced. The room should be 40$

    I got to keep my dog there. He had places to poop around the motel .

    Stayed in May 2023

  • Reviewed: 19 June 2023

    4.0
    Room review
    • Leisure trip
    • People with friends
    • Deluxe Room with Two Queen Beds Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds were old springs were poking thru. Beds were extremely uncomfortable. The room smelt like urine, carpets were nasty

    Staff was friendly and courteous. Room was clean. Bed was clean

    Stayed in June 2023

  • Reviewed: 29 May 2023

    4.0
    The first room had very dirty sheets and the bathroom was gross
    • Leisure trip
    • Couple
    • Superior King Room Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The dirty shower and toilet the

    The location

    Stayed in May 2023

  • Reviewed: 4 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    The room had a order and carpet was dirty

    Nothing

    Stayed in April 2023

  • Reviewed: 9 April 2023

    6.0
    passable just.
    • Leisure trip
    • People with friends
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Getting old, needs repair, dog poop everywhere, watch your step. Crooked mirror, crooked lamp shades, bed too soft for my me as well as pillows.

    close to restaurants and freeway.

    Stayed in April 2023

  • Reviewed: 22 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior King Room Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Car got broken into and the security camera for that area of the parking lot didn't work. No hot water only Luke warm showers. Laundry machines took money and didn't return. Ice machine is broken.

    Nice staff. Decent rooms

    Stayed in March 2023

  • Reviewed: 11 March 2023

    4.0
    not as I expected
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that I didn’t clean towels the whole weekend and I asked for them but never got any

    it was quiet

    Stayed in February 2023

  • Reviewed: 6 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was disappointing compared to what the picture looked like online. When you book a deluxe king room I expected a bigger room. It was a small room just with a bigger bed in it. Location was horrible. The room overall was not what we expected.

    Stayed in March 2023

  • Reviewed: 29 January 2023

    5.0
    it was decent until first day man told me to refund a booking cause purchased online last time I never paid a deposit an
    • Leisure trip
    • Couple
    • Superior King Room Smoking
    • Stayed 2 nights
    • Submitted via mobile

    that they decided to deposit people who pay online now they will lose clients because they asking for deposits when this is only location that does that then I didn’t like that I booked my room for them to put me on first floor I asked did they have any upstairs they said no when clearly they had empty rooms upstairs

    the housekeepers were polite the sheets was clean

    Stayed in January 2023

  • Reviewed: 19 January 2023

    4.0
    I had to kill roaches while there. I will not be staying here again!
    • Leisure trip
    • Solo traveller
    • Superior King Room Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff at the time of check in was very rude. I asked during booking the room online that I didn’t want a joining room. He then stated “Do you want the room” without giving a choice of another room or to even assure me that the room is all he had for smoking. I really got frustrated but went ahead and stayed because other hotels were booked for the weekend.

    Stayed in January 2023

Showing 1 – 25

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