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Reviews of Regency Inn Iola 3 stars

14 North State Street, Iola, KS 66749, United States

#2 of 2 hotels in Iola

Guests' Choice

Review score

Based on 73 hotel reviews

3.1

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    4.7

  • Location

    5.9

  • Facilities

    4.4

  • Staff

    5.0

  • Value for money

    4.1

  • Free WiFi

    4.1

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Showing 1 – 25

  • Reviewed: 25 March 2025

    3.0
    Other than the fact that we got charged a fee for being under 21 years of age it was a place to sleep.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that I was quoted and paid $63.50 on booking.com. And then when my son got to the property he had to pay a $30.00 fee because he wasn’t 21 years of age, even though it was paid for online. If we would have known about the extra charge we would’ve just went to the Super 8 that is $99 a night and age discrimination doesn’t matter. Our recommendation is to just not stay here.

    Location and easy to get to.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Dated stinky rooms. Bad pillows. Dirty room. Booking.com said it was $54 total with fees then when I checked in they told me 74. I showed the desk employee the price on the app and still had to pay the extra. This place is bad. I should have probably just slept in my truck.

    Was pretty cheap.

    Stayed in March 2025

  • Reviewed: 28 October 2024

    3.0
    2 star
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    bugs in the room. tv didn't work, no ice machine or vending machine worked

    employee was nice

    Stayed in October 2024

  • Reviewed: 25 October 2024

    3.0
    Wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room wasn’t clean, tv and refrigerator didn’t work. Was overcharged and hotel staff gave us run around to get a refund. Still haven’t received a refund.

    The bed was comfortable.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    2.0
    Not clean, staff not helpful, over charged.
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a old gallon of milk in the fridge and the fridge was unplugged, microwave was dirty. No iron. Did not look like anyone had seeped but just mopped over dirt and had a STRONG smell of fabuloso. I was overcharged by 25+, the booking said 126.00 which included taxes and fees and the hotel charged 158.00

    .

    Stayed in October 2024

  • Reviewed: 29 September 2024

    3.0
    Horrible, the Staff live behind the front desk! They charged me $20 more per night than reserved.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    This motel is a drug-den and the staff lives behind the desk in the office, that is unacceptable.

    Breakfast was honey buns and nutty bars. Not good. There is no restaurant.

    Stayed in September 2024

  • Reviewed: 26 August 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Dirty dirty! Tin dirty, toilet, mirrors, sink, floor. Lamp didn’t work. Tv couldn’t get turned on, then pipe leaking on floor. Charged is a deposit then we never got it back.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    2.0
    Stayed 3 nights, no towels or room makeup until 3rd night.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    It said on your website $165, but when I checked in it was$202.

    Good parking

    Stayed in August 2024

  • Reviewed: 19 May 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The price.

    Stayed in May 2024

  • Reviewed: 20 November 2023

    2.0
    The bathroom bugs were terrible but the rooms were clean. Price was different than advertised but still cheap.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Major bug problem in the bathroom. Price was different than advertised on booking.com

    Clean rooms despite bug problem in bathroom, cheap despite price being different than advertised.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    3.0
    Need to double check on cleanliness
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    My room smelled like weed, seen a few cockroaches and I have a video of one on the wall. I will spend extra money and go to another hotel. I brought it up to the front desk and they sent a housekeeper up there. She recleaned the room, the night stand drawer had bags and dirt. Asked to change rooms and they refused as no one can smell that weed smell...

    Was within my budget.

    Stayed in September 2023

  • Reviewed: 6 June 2023

    3.0
    Tolerable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Toilet flushed backwards , light bulbs flickered, only got housekeeping on one day at of the four we were there, tried to charge us extra for a visitor we had over but did not spend the night ice machine didn't work half the time

    Air conditioner and TV worked phone worked bed was comfortable

    Stayed in June 2023

  • Reviewed: 16 May 2023

    4.0
    the stay was ok but I don't think I'd stay here again especially for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    when I told the lady at the front desk that we had a reservation, she didn't ask to see confirmation # & charged us more than the Booking.com price we were to pay. and key to the room didn't work right away. Bed was not too comfortable & the pillows were too hard.

    The room was clean & it was quite of all rooms around us.

    Stayed in May 2023

  • Reviewed: 8 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Only downside for me is the ice and vending machines were not working when we visited.

    The convenience of the location. It's pretty central to to things we needed to do and people we needed to see. The price is also very fair!

    Stayed in July 2025

  • Reviewed: 6 May 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Paying an extra $20 than what I booked the room for. The dirty room, the shower not draining

    Nothing

    Stayed in May 2025

  • Reviewed: 21 April 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    I booked the room over here for a price, when I get there they make me pay another price, without let me know before. And didn’t let me cancel the stay. The pillows were extra small. I saw bugs in my bathroom. The tv doesn’t work. The room stinks.

    Stayed in April 2025

  • Reviewed: 22 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Price

    Staff...

    Stayed in March 2025

  • Reviewed: 21 March 2025

    1.0
    HORRIBLE!
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nasty dirty and smelled horrible. The shower head was broken cigarette burns on the nasty wore out bed. Towels were paper thin and completely worn out. Heater was stuck on and would only shut off when the unit was un plugged. Will never stay here again. Was given a price of $54 on bokking.com they charged me $74 at the motel. I would sleep in the bed of my truck before I would ever stay here again! HORRIBLE!

    Close to jobsite

    Stayed in March 2025

  • Reviewed: 16 March 2025

    1.0
    Trash
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Beds were hard.

    Hair on all the towels and it smells like cigarettes. Also the water is leaking through the floor.

    Stayed in March 2025

  • Reviewed: 21 January 2025

    1.0
    Will never be back to this motel and do not recommend letting them fraudulently advertise on here
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The owners were very rude and the room was not satisfactory. Bedding hadn’t been washed in ages and half the outlets in my room didn’t work. Plus I was overcharged. I booked the room for $108 online and when I got to the motel they charged my card over $250 without my consent and then refused to refund me.

    They are running a scam at this motel. They advertise on booking to have the cheapest rooms in this area and when you get to the motel they tell you they don’t have your room available and charge you double. They swiped my card without telling me the total and stole a hundred dollars from me and wouldn’t refund it. Very disappointed and sad they are allowed to do this to people.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    1.0
    What a bunch of crooks. Don’t stay at this place if you don’t like to be cheated.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like being frauded. Price not as promised on Booking.com. Lots of extra charges charged out of thin air and no explanation.

    I still have not received the property’s email as promised about my itemized bill from last Friday night. I was charged $98.06 and shown nothing else on my receipt for my debit card. It was supposed to be $63.20 for the room then 8.75% tax plus 6% city tax so that comes to $72.52 total. That is what I booked on Booking.com. I was overcharged $26.08. What a shame. I want a refund for that amount. And I want an itemized explanation on what the $26.08 charge was for. This is unacceptable. Send my refund to my debit card that I used.

    Stayed in December 2024

  • Reviewed: 11 December 2024

    1.0
    Rip off
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I booked a queen room for 2 nights booking said there were 3 rooms left .$114. When I got there they said they didn't have anymore queen rooms and I would have to take a king room with extra charge. Then said they would take care of it , when he charged my card he hit me for $185. I do not recommend this place .

    Room was clean

    Stayed in December 2024

  • Reviewed: 28 November 2024

    10
    great
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    shower space

    room size

    Stayed in September 2024

  • Reviewed: 1 November 2024

    1.0
    Never again. Needs shut down
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was a very unpolite very rude. The room was disgusting. Nothing worked there was bugs everywhere. Do not recommend this motel for anyone.

    Absolutely nothing!

    Stayed in October 2024

Showing 1 – 25

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