Reviews of Regency Inn Iola 3 stars

The convenience of the location. It's pretty central to to things we needed to do and people we needed to see. The price is also very fair!

Only downside for me is the ice and vending machines were not working when we visited.

The AC worked

Where to start: Very small room, not accommodating for disabled customers with out charging more, soda machine didn't work, ice machine didn't work. Had washing & dryer but not change machine, linens smelled like they was not washed. We almost left within the first 2 hours we was there. If we hadn't already paid , we would of left.

Nothing

Paying an extra $20 than what I booked the room for. The dirty room, the shower not draining

I booked the room over here for a price, when I get there they make me pay another price, without let me know before. And didn’t let me cancel the stay. The pillows were extra small. I saw bugs in my bathroom. The tv doesn’t work. The room stinks.

Location and easy to get to.

The fact that I was quoted and paid $63.50 on booking.com. And then when my son got to the property he had to pay a $30.00 fee because he wasn’t 21 years of age, even though it was paid for online. If we would have known about the extra charge we would’ve just went to the Super 8 that is $99 a night and age discrimination doesn’t matter. Our recommendation is to just not stay here.

Staff...

Price

Close to jobsite

Nasty dirty and smelled horrible. The shower head was broken cigarette burns on the nasty wore out bed. Towels were paper thin and completely worn out. Heater was stuck on and would only shut off when the unit was un plugged. Will never stay here again. Was given a price of $54 on bokking.com they charged me $74 at the motel. I would sleep in the bed of my truck before I would ever stay here again! HORRIBLE!

Was pretty cheap.

Dated stinky rooms. Bad pillows. Dirty room. Booking.com said it was $54 total with fees then when I checked in they told me 74. I showed the desk employee the price on the app and still had to pay the extra. This place is bad. I should have probably just slept in my truck.

Hair on all the towels and it smells like cigarettes. Also the water is leaking through the floor.

Nothing. Beds were hard.

They are running a scam at this motel. They advertise on booking to have the cheapest rooms in this area and when you get to the motel they tell you they don’t have your room available and charge you double. They swiped my card without telling me the total and stole a hundred dollars from me and wouldn’t refund it. Very disappointed and sad they are allowed to do this to people.

The owners were very rude and the room was not satisfactory. Bedding hadn’t been washed in ages and half the outlets in my room didn’t work. Plus I was overcharged. I booked the room for $108 online and when I got to the motel they charged my card over $250 without my consent and then refused to refund me.

I still have not received the property’s email as promised about my itemized bill from last Friday night. I was charged $98.06 and shown nothing else on my receipt for my debit card. It was supposed to be $63.20 for the room then 8.75% tax plus 6% city tax so that comes to $72.52 total. That is what I booked on Booking.com. I was overcharged $26.08. What a shame. I want a refund for that amount. And I want an itemized explanation on what the $26.08 charge was for. This is unacceptable. Send my refund to my debit card that I used.

I didn’t like being frauded. Price not as promised on Booking.com. Lots of extra charges charged out of thin air and no explanation.

Room was clean

I booked a queen room for 2 nights booking said there were 3 rooms left .$114. When I got there they said they didn't have anymore queen rooms and I would have to take a king room with extra charge. Then said they would take care of it , when he charged my card he hit me for $185. I do not recommend this place .

room size

shower space

Absolutely nothing!

Staff was a very unpolite very rude. The room was disgusting. Nothing worked there was bugs everywhere. Do not recommend this motel for anyone.

employee was nice

bugs in the room. tv didn't work, no ice machine or vending machine worked

The bed was comfortable.

Room wasn’t clean, tv and refrigerator didn’t work. Was overcharged and hotel staff gave us run around to get a refund. Still haven’t received a refund.

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There was a old gallon of milk in the fridge and the fridge was unplugged, microwave was dirty. No iron. Did not look like anyone had seeped but just mopped over dirt and had a STRONG smell of fabuloso. I was overcharged by 25+, the booking said 126.00 which included taxes and fees and the hotel charged 158.00

Breakfast was honey buns and nutty bars. Not good. There is no restaurant.

This motel is a drug-den and the staff lives behind the desk in the office, that is unacceptable.

Nothing really to say about liking the place. It is what it is. Its actually not a great place at all. They take advantage and scam people.

The customer service was atrocious. They act like they are a huge corporation and you can not get a hold of anyone who works there. They told me the extra charges will go back on my card when we checked in, and within 12 hours they said that they would not honor their word. I paid almost double the amount and they said the best they could do is take off $50. I could go on and on about what was said but I am writing multiple reviews and putting in a complaint to the FTC about the scam they are running.

Dirty dirty! Tin dirty, toilet, mirrors, sink, floor. Lamp didn’t work. Tv couldn’t get turned on, then pipe leaking on floor. Charged is a deposit then we never got it back.

At least rooms were clean

Would not honor what I book on line charge me 30 dollars more a night than what I reserved on line staff were very hateful and refused to give me a receipt . And rooms had no coffee Ice machine was broke and rooms were nothing like described on line.

Good parking

It said on your website $165, but when I checked in it was$202.