Reviews of Renaissance Columbus Westerville-Polaris Hotel 4 stars
409 Altair Parkway, Westerville, OH 43082, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe tasted very good but the service could have been better. I had difficulty finding Altair St. after turning off of Polaris Pkwy.
Breakfast service. It seemed there was a lack of staff. The people working did a good job.
Dear Anonymous, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that you found our breakfast service lacking. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Ralph Mordocco General Manager
Dear Anonymous, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that you found our breakfast service lacking. I appreciate you choosing … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe bed was super comfy, the room was clean, and the hospitality was some of the best I’ve dealt with
Nothing really!
Dear Gavin, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Ralph Mordocco General Manager
Dear Gavin, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Ralph … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe property was conveniently located near local shopping, and restaurants. The property is amazing, with a wonderful restaurant, and top notch workout facility.
There’s nothing to dislike about this property. The only thing I would comment on is if I had paid for my wedding reception I would close off the rear entrance so hotel guests weren’t walking through a wedding reception to get to the restaurant and bar area or hotel lobby.
Dear Brasiel, Your review means the world to us! We are sincerely grateful for the time you took to share your feedback. Your kind words hold tremendous value for us, and we are honored by your outstanding experience with us. Your thoughtful gesture in recommending us to other travelers is deeply appreciated. We eagerly anticipate the opportunity to welcome you back in the future! Best, Ralph Mordocco General Manager
Dear Brasiel, Your review means the world to us! We are sincerely grateful for the time you took to share your feedback. Your kind words hold tremendous value for us, and we are honored by your outstanding experience with us. Your thoughtfu… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLOCATION and CLEAN
Dear howard, We are genuinely thrilled to receive your positive feedback! It’s wonderful to know that you appreciated our clean, comfortable rooms and convenient location. We warmly invite you to plan your next visit with us during your future travels to the area. We can't wait to welcome you back! Best, Ralph Mordocco General Manager
Dear howard, We are genuinely thrilled to receive your positive feedback! It’s wonderful to know that you appreciated our clean, comfortable rooms and convenient location. We warmly invite you to plan your next visit with us during your fut… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI've stayed here in the past and it's such a nice hotel. I love the updated bathrooms and very comfortable beds. The outside patio area is great too.
Dear Garcia, Our absolute favorite compliment is when our valued guests come back to stay with us again. I'm delighted you had another great experience and took the time to share this review. The entire staff and I want to thank you for choosing us and look forward to welcoming you back soon. Best, Ralph Mordocco General Manager
Dear Garcia, Our absolute favorite compliment is when our valued guests come back to stay with us again. I'm delighted you had another great experience and took the time to share this review. The entire staff and I want to thank you for cho… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBeautiful, bar and outdoor space.
They need a microwave on each floor. Had to go all the way to the lobby to warm up food.
Dear Anonymous, We’re always delighted to learn that our visitors enjoyed their stay with us. We greatly appreciate your generous feedback and for suggesting us to others! We can’t wait to host you again in the future! Best, Ralph Mordocco General Manager
Dear Anonymous, We’re always delighted to learn that our visitors enjoyed their stay with us. We greatly appreciate your generous feedback and for suggesting us to others! We can’t wait to host you again in the future! Best, Ralph Mordocco … Show more
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewAn excellent menu with many different b’fast items to chose from as well as a buffet and reasonable prices
I always worry when an elevator isn’t working especially if I think it’s a full hotel
Dear Guest, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed our breakfast selection. We strive to make every stay enjoyable, and your remarks affirm our efforts. We hope to welcome you back soon! Best, Ralph Mordocco General Manager
Dear Guest, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed our breakfast selection. We strive to make every stay enjoyable, and your remarks affirm our efforts. We hope to welcome you back soon! … Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewIt was the softest beddings I’ve ever seen in a hotel! Room was nice and clean. Bathroom was modern and spacious.
It’s a 20 minute ride from Downtown but still pretty good.
Dear Cansu, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Ralph Mordocco General Manager
Dear Cansu, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choos… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewPeaceful helpful. Kind
Na
Dear Brenda, Thank you sincerely for sharing your impeccable experience at our hotel. We are delighted to hear that we exceeded your expectations and look forward to welcoming you back soon. Best, Ralph Mordocco General Manager
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewIt was lovely place and it was easy to find.
Dear Lamp, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Ralph Mordocco General Manager
Dear Lamp, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind r… Show more
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewThe hotel was clean and modern. It lacked a microwave in the room, which may be a trend for hotels now. I would stay there again.
Dear Eric, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was comfortable from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for another great experience. Best, Ralph Mordocco General Manager
Dear Eric, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was comfortable from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for another … Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewBeautiful! Clean! Amazing customer service!! Will definitely stay here again!
Dear Cindy, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was exceptional from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for another top-notch experience. Best, Ralph Mordocco General Manager
Dear Cindy, Thank you so much for the outstanding five-star review! I’m elated that your stay with us was exceptional from beginning to end. The team takes great pride in this recognition, and we’d be honored to welcome you back for another… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewNice big handicap room.
The lobby was extremely loud and noisy. The handicap parking spots were covered with ice. I asked the front desk staff to have it cleaned off but it didn’t get cleaned off.
Dear James, I'm really sorry to hear that not everything during your stay was up to your expectations. We truly value your feedback, as it helps us improve our service. Thank you so much for choosing us, and we look forward to the opportunity to serve you even better next time! Sincerely, Ralph Mordocco General Manager
Dear James, I'm really sorry to hear that not everything during your stay was up to your expectations. We truly value your feedback, as it helps us improve our service. Thank you so much for choosing us, and we look forward to the opportuni… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewIt's was clean. Everyone was friendly. Conference area was cozy and comfortable
Dear Angela, We greatly appreciate your kind and generous review. Our team takes immense joy in creating outstanding experiences for our guests. It was truly a delight to have you as our guest, and we eagerly anticipate the opportunity to host you again! Best, Ralph Mordocco General Manager
Dear Angela, We greatly appreciate your kind and generous review. Our team takes immense joy in creating outstanding experiences for our guests. It was truly a delight to have you as our guest, and we eagerly anticipate the opportunity to h… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewLoved the restaurant which opens at 4 pm.
Dear Susan, It was kind of you to take the time to review our hotel and your overall experience. I’m glad you enjoyed your visit and our exceptional onsite restaurant, The Two-One. We appreciate your choosing us and hope to host you again. Best, Ralph Mordocco General Manager
Dear Susan, It was kind of you to take the time to review our hotel and your overall experience. I’m glad you enjoyed your visit and our exceptional onsite restaurant, The Two-One. We appreciate your choosing us and hope to host you again. … Show more
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified review