Reviews of Renaissance Dallas Richardson Hotel 4 stars
900 East Lookout Drive, Richardson, TX 75082, United States
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff food
You couldn’t refer me to a limousine service in the area
Dear RONALD, Thank you for your review. Your feedback is invaluable and helps us improve our property continuously. We appreciate your stay with us and hope to welcome you again soon. Best, Ben Logan General Manager
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in April 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewLoved the layout of the room, it was modern and not like the aging hotel room designs from the 2000s.
Nothing comes to mind as such
Dear Ahmed, Thank you for letting us know your visit to our hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Best, Ben Logan General Manager
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewGood experience
Quite clean beautiful
Dear ahmad, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Ben Logan General Manager
Dear ahmad, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewEverything the ambience is 10/10
Make sure you know how to set the temp or you will be sleeping hot
Dear Reagene, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Ben Logan General Manager
Dear Reagene, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewStaff was very rude
Dear Vuyani, Thank you for the review. I apologize that you found our service insincere. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Ben Logan General Manager
Dear Vuyani, Thank you for the review. I apologize that you found our service insincere. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve yo… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewchecking out
water pressure bad toilet kept getting clogged up, having to call for a plumber to come. no complimentary breakfast. overpriced rates for regular standard rooms that are exactly the same as a holiday inn. very disappointed with our stay considering how high the prices are, and on top of that having to pay for parking! that minor detail should be included in the description of the stay and prices.
Dear Yoli, I’m sorry that you did not find us to be a good value and experienced plumbing issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Ben Logan General Manager
Dear Yoli, I’m sorry that you did not find us to be a good value and experienced plumbing issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages ch… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewI love the proximity to the Light Rail and the Eisenmann Center. I appreciated the "discount" on the parking since it is very expensive in that entire city block. Staff were responsive and kind when I needed a room change. Beautiful pool and warm whirpool.
Breakfast is too expensive at $20. Parking should be included. DOor between Pool and changing rooms was not wrking both directions.
Dear Emily, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Ben Logan General Manager
Dear Emily, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back … Show more
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewDid eat breakfast at the hotel
Everything had a price and was too expensive.
Dear Teresa, Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Ben Logan General Manager
Dear Teresa, Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind … Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewDear barry, We love to see all 'tens' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Ben Logan General Manager
Dear barry, We love to see all 'tens' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, B… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewGreat location. Wonderful staff. Great breakfast.
Dear Robert, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and delicious breakfast all helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Ben Logan General Manager
Dear Robert, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and delicious breakfast all helped make your trip enjoyable. Thank you for your business and your recom… Show more
Reviewed: 13 January 2025 · Stayed in November 2024
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewThe room was nice
The jerk at the front desk when I was checking in tried to make me feel like I was beneath him all because I didn’t have a card and wanted to use Apple Pay. Lucky my girl friend had her card with her. Congrats on your first big boy job check in clerk!
Dear Ronald, I sincerely apologize that you were not able to use your Apple Pay as a form of payment. Fraud prevention in our industry prevents us from accepting this type of payment. More so, we are sorry that you found our associate unhelpful. Your feedback means a lot to us, and we are fully dedicated to surpassing your expectations in the future. Thank you for choosing to stay with us. Sincerely, Ben Logan General Manager
Dear Ronald, I sincerely apologize that you were not able to use your Apple Pay as a form of payment. Fraud prevention in our industry prevents us from accepting this type of payment. More so, we are sorry that you found our associate unhel… Show more