Reviews of Residence Inn Austin Downtown / Convention Center 3 stars
300 East 4th Street, Austin, TX 78701, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt’s walking distance to many restaurants and bars
Dear Eduardo, On behalf of the entire hotel team, I want to thank you for sharing about your experience. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Noah Hines noah.hines@whitelodging.com
Dear Eduardo, On behalf of the entire hotel team, I want to thank you for sharing about your experience. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation, location, location
Kind of rundown for a Marriott
Dear Leslie, Thank you for taking the time to let us know about your experience while staying with us. The impression of this being a rundown Marriott is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for not meeting your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place in the future. Once more, we appreciate you sharing your experience with us. Should your travels bring you back to Austin, we hope you choose to stay with us again. Best Regards, Simone Shead Dual Front Office Manager
Dear Leslie, Thank you for taking the time to let us know about your experience while staying with us. The impression of this being a rundown Marriott is below our standard. Providing the highest level of hospitality is our number one pri… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat location & literally steps from Antone's and 6th Street bars. Will definitely come back to stay as room was like a mini apartment; everything was perfect!
Nothing bad to say about this place!
Hello! Thank you for taking the time to let us know about your stay. We are thankful that you chose to stay with us during you time in Austin. We cannot wait to see you again!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewI have stayed at this residence inn twice before because of its downtown location. My brother and myself arrived by motorcycles, it was night and raining very hard. The valets were rude, incompassionate and disorganized especially. The following day, a valet named Jake was exceptionally good and understanding and mostly made up for the incompetence of the previous nights valet staff. Jake rode a motorcycle and made the service very easy. The additional $25 per day location fee was newly imposed and not known ahead of time. The breakfast buffet was very good. I travel every year to Austin but I will not stay there again due to the additional fees, total fees were $519 for the 5 day stay.
Thank you for leaving your review! We are glad to hear that although your initial experience was not an exceptional one, Jake was able to help turn it around. I have shared your comments with the team in an effort of continual improvement.
Reviewed: 18 March 2025 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewGreat location. Nice employees
Destination fee, not disclosed in reservation. Parking fee was too much. Strong cleaning product scent through property and rooms. And very thin bedding.
Thank you for leaving a review! We are glad to hear that you loved to location and had great service from the entire team. I have shared your comments with the leadership team.
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewGreat location. Good breakfast selection.
Expensive valet parking - $65/night - but understandable given the lack of parking. Just beware.
Thank you for taking the time to write a review! We are glad to hear that you loved the location and breakfast. We hope to host you again soon!
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewBreakfast and location were good
Room smelled like mold
Thank you for taking the time to share your honest feedback. We hope that every guest has an exceptional experience, and it is clear that we fell short here. I have shared your feedback with our housekeeping and maintenance teams in order to get this issue resolved. We hope you give us another chance on your next stay in Austin.
Thank you for taking the time to share your honest feedback. We hope that every guest has an exceptional experience, and it is clear that we fell short here. I have shared your feedback with our housekeeping and maintenance teams in order t… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewReviewed: 1 June 2024 · Stayed in March 2024
Verified reviewThe view of our room was absolutely beautiful, the room was very clean and large. Very "Homey" feeling and didn't want to leave. had excellent customer service as well.
everything was absolutely terrific. Would not change anything
Thank you so much for the review! We are glad to hear that you had a terrific stay. We hope to be able to host you again next time you are in Austin.
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewhotel was very convenient, good location
breakfast was disappointing
Thank you for the review! We are glad that you enjoyed the location. Your comments about the breakfast will be passed on to your culinary team in order to continue to improve.
Reviewed: 14 March 2024 · Stayed in February 2024
Verified reviewGood location close to restaurants and bars to enjoy relaxing music
There's no available parking for guests
Thank you for taking the time to write a review! We are happy to hear that you had a pleasant stay and enjoyed the area. We hope to host you again soon!
Reviewed: 6 January 2024 · Stayed in January 2024
Verified review