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  5. Reviews of Residence Inn by Marriott Dallas Plano/Richardson

Reviews of Residence Inn by Marriott Dallas Plano/Richardson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1705 East President George Bush Highway, Plano, 75074, United States

#11 of 56 hotels in Plano

Guests' Choice

Review Score

Based on 66 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Kimberley was amazing! Bed was comfortable but pull out sofa was not. Sleeping on the sofa was better.

    Stayed in August 2025

  • Reviewed: August 30, 2025

    9.0
    Wonderful
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    One light on the mirror in the bathroom was not working.

    Very comfortable bed.

    Stayed in August 2025

  • Reviewed: July 21, 2025

    9.0
    The room was very comfortable and the location suited our needs perfectly.
    • Leisure trip
    • Group
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was not very good. It was free, but the eggs were not good.

    The property was in the ideal location for us.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very comfortable and the room is a great size.

    Stayed in July 2025

  • Reviewed: July 14, 2025

    8.0
    Utd great stay
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast needed pancakes or other than egg options.late check out option also wasn't available, which is not appreciated.

    room size, comfort was great, location for our travel, and proximity to utd.

    Stayed in July 2025

  • Reviewed: June 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, comfortable and spacious

    Stayed in June 2025

  • Reviewed: March 14, 2025

    9.0
    Comfortable room and I’ll definitely stay here again
    • Leisure trip
    • Solo traveler
    • King Studio Suite with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable room and 24/7 fitness room

    Stayed in March 2025

  • Reviewed: December 30, 2024

    9.0
    everything was good.
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 2 nights

    Hotel staff and its location.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    10
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 23, 2024

    8.0
    Expensive cost to have a dog but the facility was dog friendly.
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The air conditioning fan was loud and constantly turned on and off and blew right in the bed.

    Stayed in September 2024

  • Reviewed: May 15, 2024

    9.0
    Wonderful
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The receptionist was so rude! She wasn’t able to find my reservation even though I presented my ID and provided my contact information. I showed her the confirmation email I received that morning from the hotel, and she kept telling me that I have no reservation at that property. I don’t even want to describe the way she was looking at me …I had to go through my emails and find the initial confirmation email to convince her to check their system again. After all of these she just simply informed me that she was looking for my last name and that was the reason my name was not popped up. Hopefully someone will explain to this individual that people have first and last names and she should verify a reservation using either name so she doesn’t not ruin someone else’s evening like she ruined mine.

    The room was nice and clean.

    Stayed in May 2024

  • Reviewed: March 23, 2024

    10
    Great hotel with kitchen amenties
    • Leisure trip
    • Solo traveler
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights

    Nothing

    Hotel was clean and comfortable. The staff at the front desk were pleasant, helpful, and informative.

    Stayed in March 2024

  • Reviewed: December 21, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing about it

    The room was clean and comfy

    Stayed in December 2023

  • Reviewed: June 28, 2023

    8.0
    It suited our needs for my early surgery and a good night's rest for my husband after my all day sur
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I couldn't eat after midnight due to early morning surgery. My husband ate and said everything was good.

    Stayed in June 2023

  • Reviewed: May 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I never received a receipt for both be the king that week I need them… please email to me

    Stayed in March 2023

  • Reviewed: March 18, 2023

    9.0
    Wonderful room for my family of three.
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I love that when I checked in alone I was asked if first floor was okay. I wasn’t alone and had family in the car. It was so nice to be asked for my comfort of location.

    Stayed in March 2023

  • Reviewed: October 12, 2022

    8.0
    Good stay but location is falling behind the others.
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a bit of a dirty feet smell when we first came in. Se added 2 additional days to our stay. I had a doctors appointment and when we came back there were 3 cleaning ladies and the manager in our room. They didn’t realize I had added 2 days to our stay and were cleaning. It was nice to have clean sheets but a bit uncomfortable since all of our things were lying around the room. they had to move a few things to change the sheets. Also, I know breakfast is free so I can’t complain too much but we actually ended up staying Sat-Tues and they had the exact same thing for breakfast every day. Maybe I’m spoiled to the Oklahoma location. I’ve stayed at an OKC location several times and they always have something different for breakfast every day. I love biscuits and gravy and have requested them to the cooks at other location and they always are happy to oblige. I asked the cook at this location and she told me to ask the front desk. I asked the front desk if they could please make biscuits and gravy one of the days before we leave and the front desk attendant said he’d leave a note for the manager. I don’t think it ever happened because breakfast was the same every day. Good stay but this location definitely doesn’t rank with the others.

    I like that they offer Netflix and free showtime. It’s also nice that they offer a free breakfast. The full size kitchen and big walk in shower are a plus for everyone in my family every time we go. The studio room is quite spacious.

    Stayed in October 2022

  • Reviewed: October 9, 2022

    10
    Best Getaway
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Everything was great 👍. It was awesome to see my name on the television and welcoming me and my husband to the hotel. We celebrated my husband birthday and our Anniversary.

    Stayed in October 2022

  • Reviewed: October 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The couch was stained and dirty. Light was out over table. Husband did not like tub/ shower. Water temperature was never hot; barely lukewarm.

    Room was laid out nicely. Breakfast in morning was good. Having small grocery store on premises was helpful.

    Stayed in October 2022

  • Reviewed: May 28, 2025

    2.0
    Not worth the money
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Parts of the hotel (near elevators, hallways) were humid & stuffy. I overheard a customer being moved to a different room due to an air conditioning problem in their original room. This is Texas....you gotta have a good working air conditioner March - November. I was extremely disappointed in how obviously dirty our room was. Then there were cracked floor tiles in our bathroom and in the elevators, which looked dangerous - and accident waiting to happen. The dark brown sofa in our room had blatant stains, hair and crumbs on it. The desk/table in our room had fingerprints, smudges and streaks. The curtains had fresh stains and would not close all the way to block out the lights at night. We brought food to cook on the tiny stove top in our kitchenette but were disappointed that there was only 1 frying pan that was not a non-stick. Definitely will not stay at this location again.

    The location was good.

    Stayed in May 2025

  • Reviewed: May 25, 2025

    1.0
    The BS undisclosed parking recapture charge is unethical and really ruined the experience for me.
    • Leisure trip
    • Solo traveler
    • King Studio Suite with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 7 nights

    The parking recapture charge is not disclosed at the time of booking and hits your credit card after your stay. Classic jerk move. I hate that stuff.

    Stayed in May 2025

  • Reviewed: March 10, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    For it being such a nice hotel it wasn't quite as clean as I would expect as well as the sink not draining properly. The AC/heater also blew right at the bed which made it uncomfortable.

    Very nice upscale hotel. The extended stay rooms were spacious and well stocked.

    Stayed in March 2025

  • Reviewed: June 30, 2024

    4.0
    The mattress is very important to the possibility of a good review.
    • Business trip
    • Couple
    • King Studio Suite with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress was very worn out as was the couch.

    Breakfast was fine and location was good for us.

    Stayed in June 2024

  • Reviewed: March 11, 2023

    4.0
    Not so great.
    • Business trip
    • Group
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights

    Staff and cleanliness

    Breakfast

    Stayed in February 2023

Showing 1 - 25

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