Reviews of Residence Inn by Marriott Durham Duke University Medical Center Area 3 stars
1108 West Main Street, Durham, NC 27701, United States
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Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewStaff member helped return an item I left -- it was easy to arrange.
Dear Lisa, It's splendid to know one of our dedicated associates provided valuable assistance when you needed it. Our team members strive to ensure our guests have a seamless experience. Thank you for sharing your kind feedback. We look forward to your next visit. Best, Janine Pitner General Manager
Dear Lisa, It's splendid to know one of our dedicated associates provided valuable assistance when you needed it. Our team members strive to ensure our guests have a seamless experience. Thank you for sharing your kind feedback. We look for… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewBig rooms, good facilities (eg fitness suite), clean
Breakfast, staff
Dear Damien, Thank you for choosing to stay with us! I’m truly glad to hear that you enjoyed our spacious suites and amenities. However, I’m sorry to learn that our breakfast did not meet your expectations. It’s disheartening to know we fell short in our service during your visit. We genuinely appreciate your feedback, as it helps us improve. We hope to welcome you back soon for a warmer and more welcoming stay. Sincerely, Janine Pitner General Manager
Dear Damien, Thank you for choosing to stay with us! I’m truly glad to hear that you enjoyed our spacious suites and amenities. However, I’m sorry to learn that our breakfast did not meet your expectations. It’s disheartening to know we fel… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewClean, spacious room. Good breakfast, though ending early at 9am. Good overall.
Excessive nighttime noise (loud AC, loud fridge, plumbing sounds, train horns) repeatedly woke me. Hotel opposite a gas station, a gathering spot for homeless individuals, many of whom appear to be under the influence of drugs.
Dear elie, Your feedback is essential in helping us improve our services and enhance guest satisfaction. We appreciate the time you took to review our hotel. I'm delighted to hear that you found your stay comfortable. Thank you for bringing the issue of noise pollution to our attention; I’ve noted your concerns. On behalf of our entire team, thank you for choosing Residence Inn Durham McPherson. We hope to welcome you back soon! Best, Janine Pitner General Manager
Dear elie, Your feedback is essential in helping us improve our services and enhance guest satisfaction. We appreciate the time you took to review our hotel. I'm delighted to hear that you found your stay comfortable. Thank you for bringin… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe room set up was nice. Bed and pillows were comfy - kitchen was nice too
Heard the train go by a lot - The shower head was inadequate- and mildew in shower.
Dear Joseph, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Janine Pitner General Manager
Dear Joseph, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for you… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewLiked the room and lobby area.
Elevators not working. Breakfast- nothing was available. Scrambled eggs, none. Spinach quiche, none. Waffle batter, none. Bread, none. Utensils, none. We arrived for breakfast at 8:40am. Nothing was there. The person working told us they were done at 9am, so she wasn’t going to put anymore food out.
Dear Cheryl, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again. Sincerely, Janine Pitner General Manager
Dear Cheryl, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as t… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewNew and clean, ok breakfast, good gym
Very noisy! Loud car noise from facing a main street, super loud train starting at 5 am
Dear Daniel, We always strive to leave a lasting impression, so I apologize that your experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses, and ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Janine Pitner General Manager
Dear Daniel, We always strive to leave a lasting impression, so I apologize that your experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses, and ultimately, impr… Show more
Reviewed: 30 December 2024 · Stayed in October 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewStaff
Safety inside hotel
Dear Anita, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again. Best, Janine Pitner General Manager
Dear Anita, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement,… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewclean, spacious rooms with facilities and a big lounge, good location
breakfast was a bit basic
Dear Paraskevi, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Janine Pitner General Manager
Dear Paraskevi, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for c… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewFront desk clerk was not professional
Front desk staff who checked us in wasn't very friendly/professional
Dear Juslaine, I’m glad that the positives from your stay outweighed the lack of hospitality you encountered at check-in. Your feedback, especially areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging as I know we will do a better job. Best, Janine Pitner General Manager
Dear Juslaine, I’m glad that the positives from your stay outweighed the lack of hospitality you encountered at check-in. Your feedback, especially areas for improvement, is appreciated as it helps us serve our guests better. Should your tr… Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewGreat
Price is a little high
Dear Ray, Thank you for sharing your review and recommendation. We're pleased to hear that our convenient location and comfortable environment made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Janine Pitner General Manager
Dear Ray, Thank you for sharing your review and recommendation. We're pleased to hear that our convenient location and comfortable environment made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us ag… Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewAmazing Location.
Paid Parking. No Indoor Pool.
Dear Jennifer, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Janine Pitner General Manager
Dear Jennifer, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope… Show more
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewLoved how spacious the rooms were! They were also equipped with everything we needed. Breakfast was fantastic! There were many options to choose from!
Front desk could have been a little more helpful. They didn't tell us what time check-out was nor explained the parking situation, we had to ask ourselves or else we wouldn't have known the answers to our basic questions.
Dear Brett, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Janine Pitner General Manager
Dear Brett, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the ne… Show more
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewSpacious room including living and kitchen areas. Modern large shower and plenty of counter space in the bathroom. Bed was comfortable. Breakfast was a nice variety and hot. Walkable location for our planned visit.
It was a little traffic loud. Was not aware we would have to pay for overnight parking.
Dear Cynthia, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the traffic noise pollution. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Janine Pitner General Manager
Dear Cynthia, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience cause… Show more
Reviewed: 7 January 2024 · Stayed in January 2024
Verified reviewThe property was clean and nice location. Staff was super friendly.
Breakfast bread was individually wrapped in Saran Wrap and stale.
Dear Karen, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Janine Pitner General Manager
Dear Karen, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by shar… Show more
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewReviewed: 10 November 2023 · Stayed in November 2023
Verified reviewLocation
Nothing in the room worked to include air conditioning. Tv or coffee maker
Dear Veeda, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our maintenance team for immediate improvement. I'm sorry we fell short of providing the high level of satisfaction you are accustomed to and deserve with your stay. Your experience is important to us and we hope you'll give us another opportunity soon to make your visit the best it can be. Sincerely, Janine Pitner General Manager
Dear Veeda, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our maintenance team for immediate improvement. I'm sorry we fell short of providing the high level of satisfaction you … Show more
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewComfortable room with nice amenities
Across the street from a very busy train line with many trains blasting their horns late at night and very early in the morning. In addition there are some local bars across the street with many loud patrons walking around. There are also many very loud motorcycles and cars revving their engines from 11-1 on Friday and Saturday night. Also there was a gun shot murder on the street near the food truck lot directly across the street around midnight. College student parents should be concerned that this all happens a block from East Campus and their kids walk by this type of environment.
Dear Jeff, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Janine Pitner General Manager
Dear Jeff, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed… Show more
Reviewed: 22 October 2023 · Stayed in September 2023
Verified review