Reviews of Residence Inn Madison East 3 stars
4862 Hayes Road, Madison, WI 53704, United States
Loading
Guests also reviewed these properties:
Tréboul, France
Clermont, United States
Arachova, Greece
Santa Cristina in Val Gardena, Italy
Vythiri, India
Santa Cruz de Tenerife, Spain
Kókkinon Khoríon, Greece
Machu Picchu, Peru
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewFree beverages, pleasant staff.
The cost. A bit pricey. To to 0
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNo breakfast
bathroom old and small
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI liked the room, the space. Very comfortable for the family 😊
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewEasy access to stores and restaurants. Great breakfast with fresh fruit. Coffee available all day long. Spaciousness room.
Everything was good except the bathroom door wouldn’t shut easily and the near-by exit door would not open to exit.
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewNice comfortable stay. Appreciated the large refrigerator and freezer
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewWay over priced
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewNothing
Staff was terrible
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewClean quiet Nice kitchen set up
Please update your blankets
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in August 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewFor the class of hotel, it was far better than expected. Warm welcome. The room was comfortable, and spacious w/a sofa and a kitchenette. The buffet breakfast included eggs and bacon...besides the usual fare.
It was parents weekend for the university, and prices were greatly inflated.
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewAmazing breakfast, loved the desk in suite! Basketball was a bonus kids loved!
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 26 April 2024 · Stayed in April 2024
Verified reviewGood location for us
Good breakfast Saturday, poor selection Sunday
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 July 2023 · Stayed in July 2023
Verified reviewReviewed: 28 June 2023 · Stayed in June 2023
Verified reviewVery clean, good size rooms with kitchenette. Bathrooms could use updating. But… very plush towels for a place like this. Good breakfast. Staff very friendly.
Would like a larger updated bathroom. But it was clean. Good water pressure. And great towels.
Dear Paul, On behalf of the entire team at the Madison East Residence Inn, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to Madison. We hope you had a wonderful time and that your stay was as comfortable and enjoyable as we intended it to be. Your decision to stay with us is greatly appreciated, and we are delighted to have had the opportunity to serve you. As a hotel, our primary goal is to ensure that every guest feels welcomed and cared for, and we hope we succeeded in making your stay a memorable one. We strive to provide our guests with top-notch services, luxurious accommodations, and a warm and inviting atmosphere. Your positive feedback and satisfaction are incredibly motivating for all of us, and it reassures us that we are on the right track in delivering exceptional hospitality. If there was anything in particular that made your stay exceptional, we would love to hear about it. Your comments and suggestions are invaluable as they help us continually improve and elevate the experience we offer to our guests. Once again, thank you for choosing the Madison East Residence Inn. It was an honor to host you, and we genuinely look forward to welcoming you back in the future. Should you plan to visit Madison again, please do not hesitate to reach out to us directly for any assistance or special arrangements you may need. If there is anything else we can do to enhance your experience or if you have any questions, please feel free to contact us at any time. Your satisfaction is our priority, and we are here to ensure your every need is met. Thank you once again for staying with us. We wish you safe travels and wonderful experiences on all your future journeys. Warmest regards, Nat Mason Front Office Supervisor naomi.mason@aimbridge.com
Dear Paul, On behalf of the entire team at the Madison East Residence Inn, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to Madison. We hope you had a wonderful time and that your stay… Show more
Reviewed: 17 May 2023 · Stayed in March 2023
Verified reviewReviewed: 12 April 2023 · Stayed in March 2023
Verified reviewReviewed: 24 February 2023 · Stayed in February 2023
Verified reviewI loved the fact that there's a kitchen, pool & breakfast.
I didn't like that there was a big pink/red stain in the carpet & also huge holes in the curtain which made it easy to see inside the room. 😑
Dear Kesheria, On behalf of the entire team at the Madison East Residence Inn, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to Madison. We hope you had a wonderful time and that your stay was as comfortable and enjoyable as we intended it to be. Your decision to stay with us is greatly appreciated, and we are delighted to have had the opportunity to serve you. As a hotel, our primary goal is to ensure that every guest feels welcomed and cared for, and we hope we succeeded in making your stay a memorable one. We strive to provide our guests with top-notch services, luxurious accommodations, and a warm and inviting atmosphere. Your positive feedback and satisfaction are incredibly motivating for all of us, and it reassures us that we are on the right track in delivering exceptional hospitality. If there was anything in particular that made your stay exceptional, we would love to hear about it. Your comments and suggestions are invaluable as they help us continually improve and elevate the experience we offer to our guests. Once again, thank you for choosing the Madison East Residence Inn. It was an honor to host you, and we genuinely look forward to welcoming you back in the future. Should you plan to visit Madison again, please do not hesitate to reach out to us directly for any assistance or special arrangements you may need. If there is anything else we can do to enhance your experience or if you have any questions, please feel free to contact us at any time. Your satisfaction is our priority, and we are here to ensure your every need is met. Thank you once again for staying with us. We wish you safe travels and wonderful experiences on all your future journeys. Warmest regards, Nat Mason Front Office Supervisor naomi.mason@aimbridge.com
Dear Kesheria, On behalf of the entire team at the Madison East Residence Inn, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to Madison. We hope you had a wonderful time and that your … Show more