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  5. Reviews of Residence Inn by Marriott Phoenix Chandler/South

Reviews of Residence Inn by Marriott Phoenix Chandler/South This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2727 West Queen Creek Road, Chandler, AZ 85248, United States

#27 of 48 hotels in Chandler

Guests' Choice

Review Score

Based on 47 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.9

  • Free Wifi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2025

    8.0
    Nice, but not great
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 2 nights

    This property has two bedrooms but not a fold out couch in the living room. I think that is a missed opportunity. They also don't provide roll away beds so there is only space for 4 people. For a larger apartment style hotel, I feel it should accommodate more than 4 people.

    Stayed in March 2025

  • Reviewed: June 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Location, hotel is located close to our daughter

    Stayed in April 2024

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    I stayed at this hotel for the third or fourth time. Everything was good. But this time, for three days, the breakfast was so bad that there was nothing to eat. Even if there are not many types of breakfast, I think there should be a harmonious and basic breakfast menu. My family and I were disappointed with the breakfast.

    It was clean and comfortable and I was able to rest on a comfortable bed. It was quiet and clean and the staff were very friendly. The lake and nature around are beautiful with many trees and flowers

    Stayed in May 2024

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    A little bit away from town.

    Nice facilities.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    Great location and a lot of room for improvement
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 4 nights

    Breakfast, houseclean, slow elevators, payment is old style: can't use phone ,takes the hot water long time to arrive.

    , Great location for visitors coming to Intel's facility. nice boardwalk, room size

    Stayed in March 2024

  • Reviewed: November 21, 2023

    8.0
    Great mini stay
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds were a bit lumpy, bars was closed on the weekend and the pickle ball courts you could see from the lobby were not open to hotel guests.

    Great breakfast, large rooms, nice common areas with a bar that opens to a view of the small lake.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a bad urine smell in the stairwell it got worse when it was hot outside.

    Had a good view. Also accomodations was good when they did not have the reservation and they upgraded the room for my uncle waiting 2 hours for it to be fixed.

    Stayed in September 2023

  • Reviewed: May 22, 2023

    7.0
    It was okay. Price of the room was too much for this time of year.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    No clock or alarm in the room. No soap or lotion to use. Room had parking lot lights shining in the whole time. Lake was green and smelled. Water was not clear and pretty to look at.

    Didn't do breakfast there. Location is excellent.

    Stayed in May 2023

  • Reviewed: December 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    No safety box in the room

    Everything was excellent!

    Stayed in December 2022

  • Reviewed: December 19, 2022

    7.0
    super friendly staff! LaToya, and the gentlemen who helped me charge stuff to my room! they were AMAZING
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    uhh the shower only was hot when on a certain setting. other than that was ok.

    it was nice for my son and I. location in accordance to where we needed to be was eh but worky it.

    Stayed in December 2022

  • Reviewed: October 24, 2022

    8.0
    Great location and the hotel was very nice and clean. I will definitely use this hotel next time.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Paying for parking And

    When I arrived the staff was very accommodating and helped us check in even though we arrived a little early before our check out time

    Stayed in October 2022

  • Reviewed: May 8, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed and View
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was amazing due to a customer leaving late whice it caused our room to not be ready on time they upgraded it for the inconvenience .

    Stayed in May 2025

  • Reviewed: April 18, 2024

    5.0
    It was okay. Great area with a lot of restaurants and shopping nearby.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 3 nights

    The juice machine was leaking and looked very dirty. The eggs are really disappointing. Do something else. No one enjoys the fake egg thing anymore. Thank you for the salsa though!

    Variety was okay. I loved the salsa for the eggs.

    Stayed in April 2024

  • Reviewed: January 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    No fan when cooking

    Convenient location

    Stayed in December 2023

  • Reviewed: November 18, 2023

    1.0
    Never again.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No hot shower - in the evening, as well as in the very early morning or 7:00 a.m. only cold / slightly warmish water. The hotel was half empty according to number of cars at the parking place. No internet access over laptops. The hotel did not even formally appologize, and nobody seemed to be really interested in the problems. We were given a telephone number to arrange for a serviceman ourselves, what we declined to do, as it was the hotel ´s responsibility and not ours. The hotel however offered a 20% discount.

    The hotel is located in a nice residential quarter of Chandler full of ponds and water.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn’t tell you my reservation through booking wasn’t received by hotel.

    Stayed in September 2023

  • Reviewed: July 16, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Shower was a little small and flooded floor. Outside smelt like propane

    Nice and big rooms

    Stayed in July 2023

  • Reviewed: May 23, 2023

    3.0
    Hotel has potential but more problems than it was worth.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    Cell phone reception was terrible (AT&T). Not the hotel's fault at all. However, issues with check-in, understaffed front desk and almost no hot water will have me staying elsewhere in the future. Despite having paid for my stay weeks in advance, they did not have my reservation through Booking.com when I arrived for check in. Rather than offering any assistance, they claimed this happens all the time and pointed me back to Booking.com to resolve. Booking.com worked to fix the issue but needed to contact the property to resolve. The numbers that Booking.com has to communicate with the property forward to the GM who doesn't work on weekends and wouldn't return voice messages. He's also the only one who has access to the emails and reservation system for Booking.com. I had to work out a cancellation through Booking.com and then book another room with the hotel directly which meant I was out double the cost of the room until they could process a refund which required communication from the GM. After multiple emails, phone messages and messages through the messenger system, crickets from the GM. Luckily, Booking.com's customer service is top notch. They refunded the charges and credited me the difference that I had to pay to book a room directly with the hotel.

    Breakfast was good. Room was clean and the location was convenient.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    3.0
    The shower was a terrible experience
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Shower

    Ice cold shower

    Stayed in May 2023

  • Reviewed: May 11, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was stained and had someone's fake eyelashes were on the bed The air vents also weren't properly working

    N/a

    Stayed in April 2023

  • Reviewed: April 30, 2023

    10
    will stay again
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    convenient location with beautiful surroundings.

    Stayed in April 2023

  • Reviewed: September 27, 2022

    10
    Exceptional
    • Business trip
    • Couple
    • King Studio with View
    • Stayed 1 night
    • Submitted from a mobile device

    The lake smell. Especially late at night to Early Morning hours!! OMG!! It was so suffocating..... We paid extra for a lake view!!!OMG!! Wouldn't recommend!!! The smell was disgusting...... Omg!! sewage smell.. 🤢

    Convenient, Comfortable, Relaxing, Beautiful Property. Comfortable Bed!! OMG!! Loved the Bed!!! A huge Suite.... Loved the shower and Everything about the Suite!!

    Stayed in September 2022

  • Reviewed: June 17, 2023

    10
    Our suite was perfect and we had a beautiful view of the lagoon. I can’t say enough about the gals at the front desk. Th
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    That I had to pay extra for parking

    Very clean & great location

    Stayed in May 2023

  • Reviewed: April 19, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    accommodations

    scenery

    Stayed in April 2023

Showing 1 - 25

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