Reviews of Residence Inn by Marriott Phoenix Downtown 3 stars
132 South Central Avenue, Downtown Phoenix, Phoenix, 85003, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was very neat and clean
Receipt is not matched my credit cart transaction which was automatically charged many times. When asking staff about this, they told me it is deposit, you will get back in a few business day. While asking them to present the all transaction including deposit, they can’t. Explanation about deposit was not enough. The money hadn’t got back since It’s been about one month. I hope I would get back money they are mentioned. I believe it is due to time lag for international credit card.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
The housekeeping staff walked into our room. There was no knocking, just unlocked the door and entered to which they were surprised by us. They entered the wrong room. The management staff was incredibly passive and lacked empathy when this was a complete breach of privacy and trust with Residence Inn. To be treated like that was unacceptable, the email we received was generic and lacked empathy. Will never again stay there
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation, valet parking, staff, amenities, clean quiet. Will stay again and will recommend.
Nothing, best hotel experience ever in Phoenix.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClose to the concert venue and very clean.
Parking
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation
No early check in to beat the rush and limited parking area
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation and amenities!
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewClose to the ball park. Nice and clean rooms
The room didn’t get as cold as I would have liked but over it was a nice stay
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewStayed here many times and always meets or exceeds our expectations! Very clean and staff is great.
Certainly not the properties issue or fault but the homeless, drug addicts and beggars are getting out of hand in that area:( The city needs to do better in this regard! It can be a little sketchy walking around after dark.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewWas close to the venue we were going to
Parking was a lil confusing
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEasy to find clean and comfortable
The covered parking messed me up, next time I will do VIP parking for sure
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewIt is very close to suns stadium, which is why we were there.
Horrible breakfast, and pool was so small.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation is very convenient to downtown
Only downfall is the indoor pool, would like a little more sunshine
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified review