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  5. Reviews of Residence Inn by Marriott Toledo West

Reviews of Residence Inn by Marriott Toledo West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3554 Secor Road, Toledo, OH 43606, United States

#5 of 22 hotels in Toledo

Guests' Choice

Review Score

Based on 82 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    8.5

  • Value for money

    8.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 14, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was right on the hwy. Would suggest asking for a room away from there if you don't like road traffic all night. Breakfast was intriguing, but not in a good way!

    Comfortable room

    Stayed in March 2025

  • Reviewed: December 19, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The pull out couch was not comfortable at all you felt every spring. I believe all those need 2 be replaced. Other than that, everything was fine.

    Every was nice, front desk was very nice and helpful

    Stayed in December 2024

  • Reviewed: September 9, 2024

    8.0
    Nice room pleasant staff
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Food was unappetizing

    Nice room space

    Stayed in September 2024

  • Reviewed: August 19, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was no body soap or face soap in our room. We had to get from front desk

    It was clean

    Stayed in August 2024

  • Reviewed: May 2, 2024

    8.0
    Wish we had the proper sleeping arrangements to accomodate our stay.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night

    So this hotel room I booked for 3 adults, and there was supposed to be a king size bed and a pullout queen sofa. There was no pullout sofa, only this stool couch thing that my dad had to sleep on, hard as a rock. There was no sofa at all, it was just this one chair thing so we were disappointed.

    Stayed in April 2024

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was okay.

    Stayed in March 2024

  • Reviewed: August 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    outdoor space in front of hotel and customer friendly staff

    Stayed in August 2023

  • Reviewed: March 31, 2023

    7.0
    Good
    • Business trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nice

    Loved it

    Stayed in March 2023

  • Reviewed: August 25, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    Nothing to say.

    Good property to stay with family. Helpful staff at the hotel.

    Stayed in August 2025

  • Reviewed: July 10, 2025

    6.0
    We went in with low expectations based on previous reviews
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn't filthy but it also wasn't clean. There was dirt and hair along the shower ledge. The pullout couch had food remnants and a couple of dead bugs. We did check for bed bugs based on previous reviews and didn't find any. The breakfast was meh at best. Jimmy Dean breakfast sandwiches that I believe had been microwaved. My son had one where the bottom part of the bagel was rock hard. The pool was only open until 9pm.

    There were restaurants within walking distance which was very convenient. The hotel staff were polite.

    Stayed in July 2025

  • Reviewed: July 5, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms and hotel were very clean. The rooms were nice and roomy. My grandsons had plenty of room to play. The staff was friendly. The pool was nice.

    Stayed in June 2025

  • Reviewed: June 22, 2025

    4.0
    I was very disappointed. Staff sucked and won’t even work with you.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    They open and close the pool at ridiculous hours where you get no time and there’s no limit and they allow just anybody in there.

    I like the way the rooms were set up.

    Stayed in June 2025

  • Reviewed: May 23, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I felt the fee for incidentals was extremely high.

    The suite was very nice.

    Stayed in May 2025

  • Reviewed: May 18, 2025

    10
    Every thins was expected. Thank yoiu
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night

    Nothing.

    I enjoyed the stay. Thank you

    Stayed in May 2025

  • Reviewed: February 24, 2025

    5.0
    Last Minute Trip
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The pull out bed mattress was black underneath. My son got bites all over his neck. Looks like bed bug bites. We covered the couch in the sheets you provided. Made a dermatologist appointment today to see what it is. They were big bites and they are red.

    The location was excellent. Next to the interstate and all the food places!!!! Very convenient. It was quiet and no one hanging around the building.

    Stayed in February 2025

  • Reviewed: February 18, 2025

    1.0
    Very Poor
    • Family with young children
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    They whole hotel is unprofessional they stole my deposit

    Don't like shit about that ghetto hotel they don't give you your deposit back and they rude ASF and nasty attitude staffs

    Stayed in February 2025

  • Reviewed: January 26, 2025

    10
    Incredible and I will definitely be back
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I loved everything

    The room was very spacious and clean and loved the kitchen in the room

    Stayed in January 2025

  • Reviewed: August 20, 2024

    10
    Pleasant in many ways
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    No one did any room housekeeping during our entire stay

    The front desk people were all extremely helpful and friendly

    Stayed in August 2024

  • Reviewed: March 25, 2024

    1.0
    Fraudulent, RedLining
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing at this point!

    I was initially very excited to book with Marriott as a way to have a solo trip andrecharge. However, upon reserving my room, I was quoted that the cost would be US$303 which included a temporary hold or a hold on my card for any incidentals upon checking my bank record as of date I have been charged $808 with myself being a 44 year old. No children no parties my room had never been clean. I had not received more towels until I went down to the desk, myself to request more towels for my second day of showering, I’m really trying to put my head around how my bill jumped up in additional 500 some dollars which by all right I should’ve gotten the incidentals that my card was put on hold for back because there was nothing wrong with your room. Nothing this is very disturbing word-of-mouth goes very far in the world of marketing and until this matters rectified one I will be contacting my bank to I will be passing along the word that people, i.e. myself and others that I have known to be mischarged! , but not as much as I was have heavy unfortunate situation of being overly charged despite what they’re being quoted and this is unethical is racism involved is it red lining because that’s the only Guest that UNFORTUNATELY have been affected by this same issue with varying degrees! Again this is CLEARLY redlining and is unethical, unsavory business practices as well ILLEGAL AND I HAVE ALL OF MY RECEIPTS AS PROFF OF EVERYTHING! I spoke of word of mouth earlier and typically like to keep these two worlds separate, but I personally decided to proceed with CHOOSING Marriott due to knowing I have a VERY PERSONAL AND PROFESSIONAL RELATIONSHIP WITH A TOP LOCAL ANCHOR AND NEWS ANCHOR. I will allow Marriott until 3/31 to PROPERLY AND PROMPTLY “comb through “ these asinine charges, before proceeding with the PROMISES STATED in this “survey “. You may reach me via all the information I have on file with you ASAP!

    Stayed in February 2024

  • Reviewed: February 6, 2024

    1.0
    Horrible
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very racist & very rude will never ever stay there again

    It was very good the staff was very rude & Racist

    Stayed in February 2024

  • Reviewed: December 7, 2023

    10
    Clean and nice staff
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Clean Organized Close to the highway but quite inside the rooms

    Stayed in November 2023

  • Reviewed: October 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Wonderful accommodations with living room and full kitchen

    Stayed in October 2023

  • Reviewed: October 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Located in strip mall next to four other hotels from other chains. Overpriced for what it was.

    Big room and friendly staff

    Stayed in September 2023

  • Reviewed: August 17, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    The rude woman serving breakfast.

    The in room kitchen and the size of rooms.

    Stayed in August 2023

Showing 1 - 25

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