Reviews of Residence Inn by Marriott West Palm Beach Downtown 3 stars
455 Hibiscus Street, West Palm Beach, FL 33401, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a good situation near the beach and near the restaurants and stores. The breakfast is very well organized and there is a large choice. The staff is very polite and try always to make your stay agréable.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewI love the property and the room everything was fresh..I did not like that there was no carpet in the room..
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe size of the rooms and everything was included; it was like my very own apartment.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewStaff was amazing!! So nice & very attentive to their guests Rooms nice & clean
Paying to Park & that there isn't enough parking spaces
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe staff. Far superior to room and absence of amenities.
No bodywash in shower. 3 coffees for three days/two people. 1 bag popcorn. No anti slip matt in shower. Tired furniture. Reserved one king bed. Room was 2 Queens. 500 dollars per night? Not worth it.
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewLocation and room size!
Front desk people will never say hi when we came back not even a look at us, we were very surprised! We travel a lot and this never happened :( they need to change their attitude.
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewAir conditioning and elevators were working
Lame luggage carts, No Restaurant, no Bar, no room service, Arrived at 4pm for check in "facility was booked" so did not get the King bed suite I reserved, or room location i requested
Reviewed: 5 September 2024 · Stayed in September 2024
Verified reviewThe maids are excellent very very diligent the front desk although lacking personality they are professional. The valet is excellent always ready to get your car. The facility is super clean. You have a gentleman on the night shift at the front desk has a personality plus very helpful verycaring and concerning he is a young gentleman about 28 years old African-American. I did not get his name, but he is the type of employee strives to establish.
Reviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 3 January 2024 · Stayed in January 2024
Verified reviewThe room was awesome, the breakfast quite nice and the location was excellent. I would definitely stay in a Residence Inn again in the future.
It was the most expensive room I've ever stayed in, but it was NYE weekend.
Dear Rudov, Thank you for choosing Residence Inn West Palm Beach Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our well-appointed accommodations, delicious breakfast, and convenient location. We love that our guests can effortlessly take advantage of all our area offers. It is good to know the majority of your visit was pleasant, and we appreciate all of your feedback. We look forward to having the pleasure of hosting you again soon. Best Regards, Kostas Tsitoukis General Manager
Dear Rudov, Thank you for choosing Residence Inn West Palm Beach Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our well-appointed accommodations, delicious breakfast, and conveni… Show more
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewLocation
We had a guy at 2:32 am break in our room my son had to throw him out, I called the front desk they wanted to know if we want security lil late for that if I was alone it could of been worse. It ruined our Christmas we didn't sleep the rest of the night.
Dear Guest, Thank you for leaving your review. We were disappointed to read about the negative experience you mentioned. We appreciate you bringing this concern to our attention. We will review your comments with the appropriate individuals, and we are grateful for your patience during this time. Best Regards, Kostas Tsitoukis, General Manager
Dear Guest, Thank you for leaving your review. We were disappointed to read about the negative experience you mentioned. We appreciate you bringing this concern to our attention. We will review your comments with the appropriate individuals… Show more
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewReviewed: 8 October 2023 · Stayed in October 2023
Verified reviewReviewed: 17 August 2023 · Stayed in July 2023
Verified reviewReviewed: 7 August 2023 · Stayed in August 2023
Verified reviewAfter some initial room issues, it was fine.
Enabling the lights in the room seemed like overkill.
Dear William, Thank you for being our guest and taking the time to comment about your stay. We are pleased you were satisfied with most of our services, but we regret not meeting all of your expectations. Thank you for mentioning that your experience was pleasant overall, and we hope you will give us another opportunity to make your next visit with us perfect. Best Regards, Dace Stewart General Manager
Dear William, Thank you for being our guest and taking the time to comment about your stay. We are pleased you were satisfied with most of our services, but we regret not meeting all of your expectations. Thank you for mentioning that your … Show more
Reviewed: 28 July 2023 · Stayed in June 2023
Verified reviewReviewed: 20 July 2023 · Stayed in June 2023
Verified reviewReviewed: 19 July 2023 · Stayed in June 2023
Verified reviewDear Scott, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn West Palm Beach Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another experience. Best Regards, Dace Stewart General Manager
Dear Scott, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn West Palm Beach Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another experience. Best… Show more
Reviewed: 9 July 2023 · Stayed in July 2023
Verified reviewGreat front staff. Great breakfast. Room was clean.
Dirty old and stained carpets in the hallways. Can only valet park. Went to get my car upon checkout and waited a long time to find the valet attendant. Was late for work because of it. The night before I told the valet that I would need my car by 7:30 am the next morning. Waited until 7:50 to have my car available. Not cool.
Dear Cathy, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We are also sorry that your car was not ready for you when you requested it. We understand the frustration this can cause and the repercussions when you need to keep to a schedule. We appreciate your feedback and will address it appropriately. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality we are known for providing. Best Regards, Dace Stewart General Manager
Dear Cathy, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We are also sorry that your car was not ready for you when you requested it. W… Show more