Reviews of Residence Inn by Marriott West Springfield 3 stars
64 Border Way, West Springfield, MA 01089, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast Service
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe room was very nice
Thank you for the outstanding review.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in May 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI absolutely adore coming here with my daughters. It’s our go-to place to escape the hustle and bustle of home. The place is so comfortable and clean, and the staff is incredibly friendly. And let’s not forget the delicious breakfast!
No complaints
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very nice and clean.
There isn’t a lot of parking. There were about 50 teenagers fighting outside and police were called and they still came back again.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location is extremely convenient to the numerous retailers and restaurant choices in the area. Will highly recommend for families visiting the Six Flags park. Traveling with children, the included and diverse breakfast selections is very appealing and tasteful - something for everyone ! On-site & clean, do-it-yourself laundry is a plus. Our room selection included 2 separate large bedrooms, each with wall mounted TV's, private bathrooms, & a 3rd TV in the living room area. Well equipped kitchenette inc dishware - one can easily prepare & cook a full meal. Upon arrival, the room was clean, LRm TV on, and room temp ready and comfortable. Staffing is pleasant, welcoming, & helpful.
Upon looking around the facility, although a full-size grill is available in the firepit area, the grill is very dirty and not ready for clean cooking - disappointing & gross. Upon opening the cover, I closed it even faster ! Our arrival time was approximately 3:00 so no excuse for this disgusting condition. The in-door pool area functions, however the extreme noise from the mechanicals is deafening & not pleasant to stay for very long. Also the firepit remained unlit that evening so we could not enjoy 'sitting around the campfire'. 2 issues with the main bedroom; at 9:00 p.m. we discovered the TV would not allow any viewing & after spending approx 20 mins we called the front desk to inform the night staff person. Personnel did come to the room and tried to fix the issue without success & stated a HDMI cable needed replacement & removed the cord and left with a statement of return. After approximately an hour waiting we checked at the front desk & the employee stated no access to the manager's office to retrieve a replacement cable. Yes, this was an extreme inconvenience both for the evening and in the a.m. (no news happenings - very important for us). I did speak with the manager on duty the following morning, gave kudos for the response time, yet felt the staff member could have retrieved a replacement plug from an alternate vacant room and/or communicated with us instead of leaving us hanging. The manager fully understood and offered an option to us. This hospitality went far with us. The other issue, no additional light blanket available in the main bedroom in case needed. Otherwise, I do recommend this facility & would stay again.
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe 2-bed 2-bathroom suite overlooking the woods was excellent value. Glad to have a laundry room.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewHad a small kitchen that was clean and working.
Primarily the location. I did not feel safe in this neighborhood. There is a red roof inn right across the way where many men are sitting outside drinking beer. There is a restaurant that is closed and abandoned.
Thank you for your feedback. I'm sorry to hear that you felt uncomfortable in the neighborhood. While the area does have a mix of businesses and residences, safety is very important to us, and we always strive to ensure our guests feel secure during their stay. On the Border has recently closed, a fact that we have no control over, but we have been monitoring what new business may be coming to the area and have heard it is potentially another restaurant chain. In regards to Red Roof Inn, they have been a good neighbor to us and we have not had any trouble from their guests. We understand that this may be a matter of perception but hope that it will not deter you from future stays with Residence Inn.
Thank you for your feedback. I'm sorry to hear that you felt uncomfortable in the neighborhood. While the area does have a mix of businesses and residences, safety is very important to us, and we always strive to ensure our guests feel … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable
It wasn’t clean
We are so sorry to hear that some aspects of the room were not cleaned to your expectations. Your score will be shared with the housekeeping staff to help us improve our process.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewVery comfortable bed, good breakfast options, large rooms
Not the greatest location, bathtub looked like it hadn't been cleaned thoroughly
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and courteous. The rooms were clean and well stocked with everything that we needed for our stay.
I really enjoyed my stay.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewEverything about it
Wish I had more time here
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewWish there were smoking rooms I had to keep leaving the building to smoke
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious and clean.
We are so sorry to hear that your stay left room for improvement. We hope to provide you with a better experience on your next visit.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewStaff is amazing, good location for us
Rooms were not very clean. And things were not well maintained. Remote had no back on it, taps dripped, felt rundown.
Thank you for your feedback. We're truly glad to hear you appreciated our staff and found the location convenient. We’ll be sure to share your kind words with the team. We’re very sorry to learn that the condition and cleanliness of the room did not meet expectations. This is certainly not the standard we aim to uphold. We appreciate you pointing out the specific issues, and we'll be addressing them with our housekeeping and maintenance teams immediately to prevent this from happening again. Your comments help us improve, and we hope you’ll consider giving us another chance in the future.
Thank you for your feedback. We're truly glad to hear you appreciated our staff and found the location convenient. We’ll be sure to share your kind words with the team. We’re very sorry to learn that the condition and cleanliness of th… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI liked the kitchens in the unit as well as the lobby area and breakfast.
The location was not stellar. You drove down what looked like a deserted road full of potholes to get to the hotel. I also thought the price was high for what we got.
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the kitchens, lobby area, and breakfast, it's great to know those aspects made a positive impression! We’re sorry to hear that the location and access road impacted your experience. While we don’t always have control over the surrounding infrastructure, we understand how important first impressions are and are continually advocating for improvements in the area. Regarding pricing, we strive to provide good value for the amenities and service we offer, but we appreciate your perspective and will take your comments into consideration as we evaluate future offerings. We hope to have the opportunity to welcome you back and provide an even better experience.
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the kitchens, lobby area, and breakfast, it's great to know those aspects made a positive impression! We’re sorry to hear that the location and ac… Show more
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewSuite style more room bathroom large multi charge points breakfast included convenient by highway
Higher priced than should be. Bathroom through bedroom door only
Thank you for your feedback. We're glad to hear you appreciated the spacious suite layout, convenient location, and in-room amenities like multiple charging points. We understand your concerns regarding the bathroom access and pricing. Your comments help us improve, and we’ll take them into consideration as we continue to enhance the guest experience. We hope to welcome you again in the future.
Thank you for your feedback. We're glad to hear you appreciated the spacious suite layout, convenient location, and in-room amenities like multiple charging points. We understand your concerns regarding the bathroom access and pricing. … Show more