Reviews of Residence Inn by Marriott Wilkes-Barre Arena 3 stars
501 Liberty Plaza, Wilkes-Barre, PA 18702, United States
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Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNeat and clean
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWish they had jaguzzi
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWonderful staff and accommodation
N/A
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewBreakfast was nice and hot, so good!! And I had a special request to have a room facing the front of the hotel, and not only did the do that they gave me a huge room that the family really loved!! Thanks for everything # 409
There was nothing I didnt like!!
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWell maintained property
Breakfast left much to be disired
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. I do apologize however, that you felt our breakfast buffet was lacking. We would be delighted to hear your suggestions for how we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Have a wonderful weekend!
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback h… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewConvenience and located in a popular shopping center. Assistant GM Brianna was fantastic. We had to reschedule our initial trip via Booking and explained it and she noted and advised for me to call Booking and she would have them refund.. Also our room was not as clean as previous stays and she came and cleaned it at 12:00 am by herself.. Exceptional and professional.. Offered snacks free of charge after a 10 hour drive and for the inconvenience…. Thank you, Brianna!
Room wasn’t as clean due to pet room. Rooms could use a slight upgrade..
On behalf of the entire hotel team, we want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We will also be sure to share your comments directly with Brianna - We are elated that she corrected and cleaned your suite for you, which in turn made your stay exceptional! However, please note that your comments about our cleanliness will not go unnoticed. We will ensure our team is cleaning up to our normal standards moving forward. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon!
On behalf of the entire hotel team, we want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with th… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewEverything it’s in a great area it’s beautiful inside and out
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewHow it feels like an apartment.
Nothing
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the… Show more
Reviewed: 7 May 2025 · Stayed in February 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewClean, convenient
Nothing
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with th… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewRoom was clean, staff was courteous, breakfast was great.
My only complaint was regular coffee was not good (it said dark roast but was weak or watered down) and the same for all the juices during breakfast.
Thank you so much for staying with us and for sharing your kind words. We’re thrilled to hear that you found our staff exceptional, enjoyed the breakfast, and that your room exceeded your cleanliness expectations. Providing a welcoming and well-maintained environment is something our team takes great pride in, so your feedback means a lot to us. We also appreciate you bringing to our attention your concerns regarding the dark roast coffee and juice. We sincerely apologize that they did not meet your expectations. This is certainly not in line with our usual standards, and we will be looking into the matter to understand what may have caused the issue and ensure it is promptly addressed. Your feedback is incredibly valuable to us, and we thank you again for taking the time to share it. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
Thank you so much for staying with us and for sharing your kind words. We’re thrilled to hear that you found our staff exceptional, enjoyed the breakfast, and that your room exceeded your cleanliness expectations. Providing a welcoming and … Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewBreakfast could’ve had more options
Thank you for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed most aspects of your visit, and we truly appreciate your kind words. We also want to thank you for your feedback regarding our breakfast offerings. We're always looking for ways to enhance the guest experience, and input like yours is incredibly valuable to us. While we aim to provide a variety of options, we understand there’s always room for improvement. If you have any specific suggestions or items you’d like to see in the future, we would be more than happy to hear them. Your comments help us grow, and we hope to have the opportunity to welcome you back soon for an even more enjoyable stay.
Thank you for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed most aspects of your visit, and we truly appreciate your kind words. We also want to thank you for your feedb… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewClean and friendly
The price was higher than most per night
Thank you for taking the time to share your feedback with us! Regarding your comments about pricing, we understand how important value is when choosing accommodations. Our rates are based on a variety of factors including location, amenities, and the season, but we always strive to provide a stay that feels worth the investment. Your feedback will help us review and improve where we can. We value your opinion and hope you'll consider giving us another chance in the future. If there’s anything further you’d like to share or if we can assist you in any way, please don’t hesitate to reach out directly.
Thank you for taking the time to share your feedback with us! Regarding your comments about pricing, we understand how important value is when choosing accommodations. Our rates are based on a variety of factors including location, amenitie… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewBreakfast was delicious, staff was very friendly and helpful.
On behalf of the entire hotel team, I want to thank you for sharing your experience staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Have a wonderful day! 🙂
On behalf of the entire hotel team, I want to thank you for sharing your experience staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewGreat location, new.
On behalf of the entire hotel team, I want to thank you for sharing your experience staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Have a wonderful day! 🙂
On behalf of the entire hotel team, I want to thank you for sharing your experience staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified review