Reviews of Best Western Fishkill Inn & Suites 4 stars

Dear Michael, Thank you for taking the time to share your feedback. I’m glad to hear that you found our location convenient. However, I’m truly sorry to learn that your stay was disrupted by noise during the late hours. We understand how important a restful environment is, and I regret that we fell short in providing that experience for you. Your observation regarding the atmosphere around the pool, gazebo, and grill area is completely valid. While we encourage our guests to enjoy our amenities, we also have clear policies in place—including the no-party agreement you mentioned—to ensure a peaceful experience for everyone. I sincerely apologize if those policies were not adequately enforced during your stay. Please know that your feedback is invaluable, and we will be reviewing our monitoring processes to better manage noise levels and guest conduct during late hours. We hope you'll consider giving us another opportunity in the future to provide you with the relaxing and enjoyable stay you deserve. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Dear Michael, Thank you for taking the time to share your feedback. I’m glad to hear that you found our location convenient. However, I’m truly sorry to learn that your stay was disrupted by noise during the late hours. We understand how … Show more

Dear Mary Jane, Thank you for sharing your feedback. I’m pleased to hear that you enjoyed our friendly staff, spacious rooms, and pool. However, I sincerely apologize for the cleanliness issues you experienced, as well as the poorly renovated bathroom and lack of dish soap and dishwasher detergent. This is not the standard we strive to maintain, and I have shared your comments with our housekeeping and maintenance teams to ensure immediate improvements. We truly appreciate your honest feedback, as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back and provide a much better stay. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Dear Mary Jane, Thank you for sharing your feedback. I’m pleased to hear that you enjoyed our friendly staff, spacious rooms, and pool. However, I sincerely apologize for the cleanliness issues you experienced, as well as the poorly renov… Show more

Dear Mylene, Thank you for sharing your feedback! I’m glad to hear you enjoyed our clean pool, well-maintained grounds, and found the breakfast nice. It’s also great to know our front desk team was helpful during your stay. I appreciate your comments about the kitchen supplies. We strive to provide essential items in our full kitchens, and your feedback helps us identify areas where we can improve. I’ll be sharing this with our team to see how we can better stock the kitchens for future guests. We hope to welcome you back soon for another enjoyable stay. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Dear Mylene, Thank you for sharing your feedback! I’m glad to hear you enjoyed our clean pool, well-maintained grounds, and found the breakfast nice. It’s also great to know our front desk team was helpful during your stay. I appreciate y… Show more

Dear Larissa, Thank you so much for your wonderful feedback! I’m delighted to hear that our team, especially Darla and the breakfast staff, made your stay enjoyable, and that you appreciated the clean, spacious room as well as our well-kept grounds and pool. I’m sorry to learn that your experience was disrupted by noise and smoking from other guests. We take our non-smoking policy and quiet hours very seriously, and I apologize that this affected your comfort during your stay. Please know that we actively work to enforce these policies to maintain a peaceful environment for all guests. Thank you again for your kind words about our staff and for bringing these concerns to our attention. We hope to welcome you back for an even better experience next time. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Dear Larissa, Thank you so much for your wonderful feedback! I’m delighted to hear that our team, especially Darla and the breakfast staff, made your stay enjoyable, and that you appreciated the clean, spacious room as well as our well-kep… Show more

Thank you for taking the time to share your feedback. I’m glad to hear that you found your room clean, comfortable, and well stocked for self-catering, and that our breakfast staff provided pleasant and helpful service — I will be sure to pass along your kind words to them. However, I’m sorry to hear that housekeeping service did not meet your expectations during your 8-night stay. Guests should never have to request basic services like room cleaning and fresh towels, and I apologize for this oversight. Your comments have been shared with our housekeeping team to ensure we improve on this important aspect of guest care. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Thank you for taking the time to share your feedback. I’m glad to hear that you found your room clean, comfortable, and well stocked for self-catering, and that our breakfast staff provided pleasant and helpful service — I will be sure to p… Show more

Dear Conklin, Thank you so much for your kind feedback! I'm delighted to hear that our front desk team made a great impression and that you found your room clean and our location convenient for your work. We truly appreciate your continued support and look forward to welcoming you back whenever your travels bring you to the area. Warm regards, Vaishnavi Shinde Guest Experiences Manager

Dear Conklin, Thank you so much for your kind feedback! I'm delighted to hear that our front desk team made a great impression and that you found your room clean and our location convenient for your work. We truly appreciate your cont… Show more