Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New Jersey hotel reviews
  4. Neptune City hotel reviews
  5. Reviews of Residence Inn Neptune at Gateway Center

Reviews of Residence Inn Neptune at Gateway Center 3 stars

230 Jumping Brook Road, Neptune City, NJ 07753, United States

#3 of 7 hotels in Neptune City

Guests' Choice

Review score

Based on 68 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 3 September 2025

    8.0
    Very good place to stay.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    There’s nothing I didn’t like about the property

    Just at the check in time I had a little issue: they said my reservation was canceled when I already paid the total balance in my credit card. I had to show my credits cards used and the third party information involved with my reservation. After that, Very clean, convenient location, good breakfast (very good and friendly staff in the kitchen bdw) and lot of parking spaces.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    9.0
    Spacious rooms in a good location for the beach
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Spacious rooms, great breakfast variety, accommodating staff.

    Stayed in September 2025

  • Reviewed: 25 August 2025

    9.0
    It was good for our needs and I would stay again
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Limited luggage carts

    Good location and clean

    Stayed in August 2025

  • Reviewed: 24 July 2025

    9.0
    Great attentive staff!!
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Great location ! Central to all the venues on my list.

    Stayed in July 2025

  • Reviewed: 18 May 2025

    7.0
    Restful night st the jersey shore.
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Some updates to the bathroom in the room are necessary.

    Easy access to main roads. Roomy accommodations and breakfast is served daily.

    Stayed in May 2025

  • Reviewed: 6 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    The fire pit was broken, could not use it.

    Breakfast was good. Liked the variety each day.

    Stayed in April 2025

  • Reviewed: 28 December 2024

    8.0
    Fair experience!
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 6 nights
    • Submitted via mobile

    Shower in handicap rm 106 was defective. Also the sink was leaking to the amount that it was flooding the floor. The sink was reported twice to management.

    Stayed in December 2024

  • Reviewed: 22 September 2024

    9.0
    Superb
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Pool out of order

    Loved the large two bedroom unit

    Stayed in September 2024

  • Reviewed: 26 August 2024

    8.0
    I would stay here again if I had another function to attend in the area.
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Most staff were exceptional. A couple were just okay. And that is the only reason I gave that category a lower than exceptional rating.

    The property was very clean and comfortable

    Stayed in August 2024

  • Reviewed: 11 May 2024

    9.0
    Great place. Very clean with pleasant and welcoming staff.
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Warmer or heavier blanket

    Breakfast was good. There were plenty of options. Really appreciated that there was soy and oat milk for coffee.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    8.0
    Comfortable and clean for short stay. Staff very helpful and friendly —best feature of the property
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Didn’t have time to use in this stay, but outdoor seating and grill area feels like an afterthought, not as nice layout or privacy from parking lot compared to othe residence inns

    Easy access to area youth sports facilities. Good breakfast setup

    Stayed in April 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The toilet didn’t flush called in the issue to the front desk Saturday am and was told they would send someone up they never came. We had to remove the tank top and pour water in the tank in order for it to flush very inconvenient as my daughter just happened to be on her cycle.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Affordable & clean spot for weekend trip!
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Room was a little noisy. Breakfast options seemed slim.

    I liked how spacious the rooms were, lots of room amenities with the fridge and microwave. Hotel was located in a safe and quiet spot. Not too far from my events for the weekend

    Stayed in March 2024

  • Reviewed: 4 December 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • King Studio
    • Stayed 2 nights

    We were there when they have kids tournament going on and families were putting up there, so the noises from kids playing in the corridor was a put off when you wanting a good rest for the evening. It was perfectly fine the following night.

    Breakfast was great and its just few minutes drive to the premium outlet. Good seafood restaurants is just 20 minutes out. The staff were extremely friendly and have us in the room at the end of the corridor where we unload our luggages practically at the door step.

    Stayed in November 2023

  • Reviewed: 26 November 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    No gym although they said we could go to a different property and use their gym  Could use new couches 

    Convenient location  The availability of two separate rooms 

    Stayed in November 2023

  • Reviewed: 7 August 2023

    9.0
    Nice place, great staff, miscommunication from Booking.com to the hotel, causing me to pay twice.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    I am VERY upset that I prepaid for my reservation on July 31st, but that payment was not forwarded to the hotel, so I had to REPAY a larger amount upon arrival. Even though the hotel Assistant Manager went out of her way to try to resolve the issue, I am STILL waiting for the refund of my (larger) duplicate payment, and have now been told it could take up to 5 business days, even though it was submitted on Saturday August 5, the same day it was charged. I prepaid to AVOID any such issue.

    The hotel staff was very friendly and tried to be helpful. The room was spacious and clean.

    Stayed in August 2023

  • Reviewed: 25 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    breakfast not much to have

    Shannon. at Front desk was very friendly and Nice She is the kind of person you want when checking in and out

    Stayed in October 2022

  • Reviewed: 27 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 2 nights

    The layout of the bathroom in the room was little strange. Also the pool could have used a good cleaning.

    Breakfast was great and located in a convenient spot.

    Stayed in August 2022

  • Reviewed: 24 July 2025

    10
    It was so nice and clean and the breakfast food was good
    • Leisure trip
    • People with friends
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very clean and the breakfast was really good!

    Stayed in July 2025

  • Reviewed: 10 July 2025

    4.0
    Terrible
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Though I paid already through a 3rd party (Booking.com) they wanted a credit card for “incidentals”. On the way out stupidly I “checked out” simply to let them know we were gone. They charged me a full night in the card for “incidentals”. I had to call several times to get it resolved and after week have still not gotten my money back. We are not rick people and this was a terrible experience. I will never leave a card again. They should have told me to sign something to make sure, but they were not at all professional enough for all of that.

    Decent location

    Stayed in July 2025

  • Reviewed: 27 April 2025

    10
    Nice Place for Leisure
    • Business trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything, this Hotel has impressed me, great place.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    10
    My stay was great , will definitely book again!
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    very clean and the staff were very friendly

    Stayed in April 2025

  • Reviewed: 14 April 2025

    5.0
    Passable
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Guest running down the halls loud music being played and horrible smell of marijuana.

    Clean, staff very polite

    Stayed in April 2025

  • Reviewed: 29 March 2025

    1.0
    It was horrible!!!
    • Family with young children
    • Queen Studio
    • Stayed 7 nights
    • Submitted via mobile

    The staff was rude and there was bed bugs

    Nothing at all. It had bed bugs

    Stayed in March 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: