Reviews of Residence Inn Saint Louis O'Fallon 2 stars
101 Progress Point Court, O'Fallon, MO 63368 , United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe breakfast was good
Overall poor service. We arrived 15 minutes early before check in time only to find out that our room wasn’t ready and we had to wait in the lobby more than 45 minutes. We stayed there for 7 days and we didn’t get any room service for the whole duration, No fresh towels or linens. I have to go to the lobby and ask for toilet paper, paper towels etc;. They also have a pest problem. Given the fact that we spent almost $1,700.00 for the stay is ridiculous and frustrating. Hopefully there are better hotels to stay for our future trip to O’Fallon, MO.
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewOur room is absolutely amazing. Much bigger than we expected and very clean. The staff was so friendly.
Not a thing. You always had hot coffee ready, and the front desk was always helpful and had a smile on their face. We really enjoyed our stay.
Hey Donald, Thank you so much for your kind words! We’re thrilled to hear that you loved your room and that it exceeded your expectations. Our team works hard to create a welcoming and comfortable experience, so knowing you felt well taken care of—and had plenty of hot coffee—is the best compliment we could ask for. We truly enjoyed having you as our guest and hope to welcome you back again soon! Warm regards, Ashley Newell
Hey Donald, Thank you so much for your kind words! We’re thrilled to hear that you loved your room and that it exceeded your expectations. Our team works hard to create a welcoming and comfortable experience, so knowing you felt well take… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewLocation
Unwashed towel was hanging Ambience inside room
Dear Viswanadham, Thank you for your feedback! We’re so glad to hear that you enjoyed our location. We sincerely apologize for the towel and any issues with the room's ambiance – that’s definitely not the standard we strive for. We will address this with our housekeeping team immediately to ensure this doesn’t happen again. We hope to welcome you back soon and provide a better experience next time! Sincerely, Ashley Newell General Manager
Dear Viswanadham, Thank you for your feedback! We’re so glad to hear that you enjoyed our location. We sincerely apologize for the towel and any issues with the room's ambiance – that’s definitely not the standard we strive for. We wi… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewBreakfast was okay. Customer service was good. Workout facility was okay.
The couch in my room had some questionable stains on the couch. Jacuzzi was out of service, the murky water was unpleasant to look at.
Dear Jerrick, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our customer service and breakfast, as well as the workout facility. Your satisfaction is our priority, and we truly appreciate your compliments. We also want to sincerely apologize for the issues you encountered during your stay. The condition of the couch and the Jacuzzi not being in service is certainly not up to our usual standards. We take cleanliness and maintenance very seriously, and I’ve shared your comments with our housekeeping and maintenance teams to ensure that these concerns are addressed promptly. We are committed to improving, and we hope you will consider staying with us again in the future so we can provide you with a more pleasant experience. Sincerely, Ashley Newell General Manager
Dear Jerrick, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our customer service and breakfast, as well as the workout facility. Your satisfaction is our priority, and we truly appreciate your … Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe staff were extremely helpful and pleasant. Our room was super clean.
Dear Angel, Thank you for staying with us and for your feedback. We appreciate the great review of the Residence Inn O'Fallon St. Louis. Positive feedback empowers us. Our staff takes great pride in what they do, and I will share this great feedback with them. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We are esteemed you had a pleasant stay. We hope to see you soon! Sincerely, Ashley Newell
Dear Angel, Thank you for staying with us and for your feedback. We appreciate the great review of the Residence Inn O'Fallon St. Louis. Positive feedback empowers us. Our staff takes great pride in what they do, and I will share this … Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewPool was ice cold and jacuzzi wasn’t open. Went for a date night and that was the whole reason we went
Pool jacuzzi told staff and didn’t offer any money back
Dear Crystal, Thank you so much for taking the time to share your experience with us. I sincerely apologize for the issues you encountered with the pool and jacuzzi during your stay. This is certainly not the standard we aim to uphold at our hotel, and I'm truly sorry for any disappointment this caused during your date night. Your feedback is valuable, and we will address these concerns with our team. We hope you will consider giving us another chance if you’re ever in the area again. Sincerely, Ashley Newell
Dear Crystal, Thank you so much for taking the time to share your experience with us. I sincerely apologize for the issues you encountered with the pool and jacuzzi during your stay. This is certainly not the standard we aim to uphold at o… Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewThe location
The smell. The rooms. The noise. The weed smell. Breakfast was nothing like the reviews described.
Dear Shelbella, Thank you so much for taking the time to share your experience with us. I want to sincerely apologize for the issues you encountered during your stay. The conditions you described are certainly not reflective of the standards we strive to uphold at our hotel. I’m truly sorry that you had trouble sleeping and that breakfast did not meet your expectations. We appreciate your feedback and will use it to improve. If you find yourself in the area again, we would love the opportunity to provide you with a much better experience at Residence Inn O'Fallon. Sincerely, Ashley Newell
Dear Shelbella, Thank you so much for taking the time to share your experience with us. I want to sincerely apologize for the issues you encountered during your stay. The conditions you described are certainly not reflective of the standar… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewLobby was nice
Staff by the name of Keith was rude to both myself and some kids that were also guest. The room we were staying in had a sink leak all the way to our carpet forcing us to have to move rooms.
Dear Williams, Thank you so much for taking the time to share your experience with us. I want to sincerely apologize for the issues you encountered during your stay, particularly with the rude behavior from our staff and the leak in your room. This is certainly not the standard we strive for at our hotel. We truly value your feedback, and I assure you we will address these concerns. We hope you’ll consider staying with us again if you’re ever in the area, as we would love the opportunity to provide you with a much better experience. Sincerely, Ashley Newell
Dear Williams, Thank you so much for taking the time to share your experience with us. I want to sincerely apologize for the issues you encountered during your stay, particularly with the rude behavior from our staff and the leak in your … Show more
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewRoom was clean and bed comfortable.
Cold breakfast. Mexican egg omelet only, bacon undercooked. Ran out of bowls, utensils, waffle mix during breakfast hour.
Dear Karen, Thank you for taking the time to share your thoughts with us. We’re glad to hear that you found your room clean and comfortable. However, I sincerely apologize for the breakfast issues you experienced. We strive to provide a great start to the day and clearly fell short during your visit. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We hope you’ll consider staying with us again at the Residence Inn O'Fallon on your next visit to the area. Sincerely, Ashley Newell
Dear Karen, Thank you for taking the time to share your thoughts with us. We’re glad to hear that you found your room clean and comfortable. However, I sincerely apologize for the breakfast issues you experienced. We strive to provide a g… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewToilet had to be repaired 3 times. We finally moved rooms
Dear Craig, Thank you so much for taking the time out of your day to write a review. We are so thankful you enjoyed your stay but want to apologize for the toilet issues you experienced but so thankful you were able to move rooms. We hope that if you are ever in the O'Fallon area again, we hope you choose the Residence Inn O'Fallon. Sincerely, Ashley Newell
Dear Craig, Thank you so much for taking the time out of your day to write a review. We are so thankful you enjoyed your stay but want to apologize for the toilet issues you experienced but so thankful you were able to move rooms. We hope… Show more
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewSuite with two separate bedrooms each with its own bathroom. Good complementary hot breakfast with good variety.
Sconces at bed headboard could only be turned on/off from wall switch next to bedroom door and only both at the same time. No table lamp by bed. Only outlets for plugging in phone chargers were low on the wall behind the nightstand. Charging block required; no USB ports.
Dear Richard, Thank you for taking the time to write a review. We’re thrilled to hear that you enjoyed the setup of our two-bedroom suites and that it suited you and your party well. I appreciate your suggestions regarding the USB ports and the sconces at the headboards. I couldn’t agree more, and I’ll certainly pass your feedback along to our team. Thanks again for your insights, and we hope to welcome you back to O'Fallon in the future! Sincerely, Ashley Newell
Dear Richard, Thank you for taking the time to write a review. We’re thrilled to hear that you enjoyed the setup of our two-bedroom suites and that it suited you and your party well. I appreciate your suggestions regarding the USB port… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewThe size of the room and the facilities were wonderful. The bed was comfortable and the sitting areas were ample. The kitchen area was a definite plus!!! The staff were superb, especially Sarah!!
We liked EVERYTHING!!
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewHow great the staff were during any interaction and they were superb at breakfast time.
Housekeeping missed my room both nights
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified reviewLocation; accommodations; breakfast; pool
No hot water for shower; no body lotion provided
Dear Michelle, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stay is a 10 out of 10. Sincerely, Ashley Newell
Dear Michelle, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did… Show more
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewLOVED: beautiful, clean common areas, staff was exceptionally friendly and efficient, Fred in the breakfast room is so friendly and welcoming.
We left a day early and may not book again because our room had such a strong pet odor. The couch had a big urine stain. We bought Febreeze and used it everyday but it didn't help. I wish you would seriously consider making just one floor accessible to pets. The smell in our room was terrible.
Dear Carol, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful and clean common areas, as well as the exceptional service provided by our staff, particularly Fred in the breakfast room. We sincerely apologize for the unpleasant odor in your room and the inconvenience it caused. Rest assured, we have addressed this issue with our maintenance and housekeeping teams to ensure it does not happen again. We value your feedback and hope to have the opportunity to welcome you back in the future. Sincerely, Ashley Newell
Dear Carol, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful and clean common areas, as well as the exceptional service provided by our staff, particularly Fred in the breakfast room. … Show more