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  5. Reviews of The Ritz-Carlton Coconut Grove, Miami

Reviews of The Ritz-Carlton Coconut Grove, Miami This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3300 Southwest 27th Avenue, Coconut Grove, Miami, FL 33133, United States of America

#123 of 198 hotels in Miami

Guests' Choice

Review Score

Based on 33 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 22, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Partial Bayview 1 King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked the pool and poolside drinks

    The pool is so relaxing. Dinner at the restaurant was excellent. I lost my phone and the staff looked relentlessly until they found it. Great staff and hotel.

    Stayed in July 2021

  • Reviewed: August 2, 2021

    7.0
    Excellent hotel with excellent staff but need's some tweaking in certain areas to make it perfect.
    • Leisure trip
    • Couple
    • City View King
    • Stayed 3 nights

    I got a room that was supposed to have a "city" view the view we had from our balcony was of another roof and some A/C drainage containers. The bed was lumpy had poor support with my legs positioned higher then my head , definitely need to update their mattress. Another critique was the lounging chair and ottoman in the room were also very uncomfortable. Place is expensive charging 40 dollars per night for car parking. A small box of cereal costs $6 a breakfast omelet $24, their dining room and room service menu is limited but at their prices you would be crazy if you ate here anyway. Dining room on the weekend was mostly empty.

    The staff is the most professional and attentive I have encountered in awhile makes staying here enjoyable. The housekeeping staff is outstanding the valet attendants always had my car waiting almost immediately after I called them. The staff is what sets this place over the top.

    Stayed in August 2021

  • Reviewed: June 17, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • City View King
    • Stayed 3 nights
    • Submitted from a mobile device

    Free Breakfast was limited to $80. Uber and Lyft had hard time finding.

    Great staff, pool, food. Great location.

    Stayed in June 2021

  • Reviewed: May 15, 2024

    6.0
    Could have been much better - food was very good.
    • Business trip
    • Solo traveler
    • King Room with Balcony and City View - High Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    Not being notified of drilling above the room - poor service. Phones didn’t work and the timeliness of room cleaning was sporadic

    Pool service was excellent

    Stayed in May 2024

  • Reviewed: December 17, 2021

    2.0
    really disappointing
    • Business trip
    • Couple
    • City View King
    • Stayed 1 night
    • Submitted from a mobile device

    terrible breakfast, Poor service and v expensive

    location

    Stayed in December 2021

  • Reviewed: October 11, 2021

    10
    Ritzy at the Ritz Carlton
    • Couple
    • City View King
    • Stayed 1 night
    • Submitted from a mobile device

    The property was amazing even though my wife and I stayed for a short time.

    Stayed in October 2021

  • Reviewed: August 2, 2021

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • City View Suite 1 King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Dewey was awesome!

    Stayed in July 2021

  • Reviewed: July 24, 2021

    3.0
    This Ritz Carlton is in need of a makeover, the carpeting in the lobby was filthy you had people wal
    • Leisure trip
    • Couple
    • City View King
    • Stayed 4 nights
    • Submitted from a mobile device

    From the moment I walked in the girl at the front desk was basically clueless I stood there for over a half an hour. I’ve stayed at the Ritz Carlton’s before and this was by far the worst experience I ever had

    Stayed in June 2021

  • Reviewed: July 10, 2021

    10
    Exceptional
    • Travelers with friends
    • City View Suite 1 King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff Was excellent! The property was very clean! The location was fantastic! Definitely will come back again.

    Stayed in June 2021

  • Reviewed: August 23, 2023

    10
    Had a lovely pre-cruise stay.
    • Leisure trip
    • Family with young children
    • City View 2 Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was fabulous. The finishes were super high end and we loved staying there.

    Stayed in July 2023

  • Reviewed: March 11, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • City View 2 Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was not as accommodating. Staff was not as friendly or helpful.

    Location

    Stayed in March 2022

  • Reviewed: November 4, 2021

    4.0
    what was probably once a gem has fallen on tough times
    • Business trip
    • Solo traveler
    • City View 2 Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    only on restaurant which was mediocre. room service delivery incorrect . I had asked for my tray to be removed from my room when I left for meetings , when I returned very late , the tray was still in there . the room had an odor because the tray was there for 8 hours .

    it is run down for a Ritz Carlton , super over priced .

    Stayed in November 2021

  • Reviewed: May 20, 2024

    9.0
    Wonderful
    • Travelers with friends
    • Guest Room with Two Double Beds, Balcony and Partial Bay View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: October 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Balcony and Bay View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: August 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Balcony and City View - High Floor
    • Stayed 1 night

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: March 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • City View King
    • Stayed 1 night

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: January 3, 2022

    8.0
    Very Good
    • Business trip
    • Couple
    • City View King
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in December 2021

  • Reviewed: August 18, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • City View King
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in August 2021

  • Reviewed: June 1, 2021

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Partial Bayview 1 King Bed
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in May 2021

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Family with young children
    • City View King
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: March 19, 2024

    10
    Exceptional
    • Family with young children
    • City View 2 Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    Exceptional
    • Family with young children
    • Guest Room with Two Double Beds, Balcony and City View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Travelers with friends
    • King Room with Balcony and Bay View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: December 27, 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Guest Room with Two Double Beds, Balcony and City View - High Floor
    • Stayed 8 nights

    There are no comments available for this review

    Stayed in December 2023

Showing 1 - 25

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