Reviews of The Opus Westchester, Autograph Collection 5 stars
3 Renaissance Square, White Plains, NY 10601, United States
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Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe swimming pool and gym were a great addition.
The shower was difficult to get the temperature correct.
Dear Jeb, We are glad that your overall experience was positive and that you could take advantage of our abundant amenities, including the gym and the pool. However, we apologize for the issue with your bathroom, specifically the challenges in controlling the temperature of the shower. We will work with our maintenance team to ensure this is effectively resolved to prevent such occurrences in the future. We greatly appreciate you bringing this to our attention and hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to The Opus Westchester Autograph Collection. Kind regards, Nicole Hendrix Area General Manager
Dear Jeb, We are glad that your overall experience was positive and that you could take advantage of our abundant amenities, including the gym and the pool. However, we apologize for the issue with your bathroom, specifically the challenge… Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewBooked 2 rooms for 1 night to attend a wedding at the hotel, spent over $1000. One room was ready on time. Did not receive keys for the second room until 11:30 PM! Front desk staff were completely unhelpful. 4 of us had to get ready in one room. Zero compensation offered. We were told that they couldn’t so anything for us because we booked through a third party. Do yourself a favor and stay elsewhere!
Dear Joseph, We apologize for the frustration with your reservation and any inconvenience it caused during your arrival. While we were unable to accommodate your request, we genuinely regret that we did not express our empathy towards your situation in a way that reflected our deep concern. You can be sure we will learn from our experience and work to enhance our services. We value you as our guest, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Kind regards, Nicole Hendrix Area General Manager
Dear Joseph, We apologize for the frustration with your reservation and any inconvenience it caused during your arrival. While we were unable to accommodate your request, we genuinely regret that we did not express our empathy towards your … Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewDoor handle in room FELL OFF!!!!
Dear Steven, We regret that you were not entirely satisfied with the quality and condition of your accommodations. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret that this impacted your stay. We will work with our maintenance team to ensure this is effectively resolved and hope to have another opportunity to provide you with the flawless experience you deserve on your next visit to New York. Kind regards, Nicole Hendrix Area General Manager
Dear Steven, We regret that you were not entirely satisfied with the quality and condition of your accommodations. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret that thi… Show more
Reviewed: 3 April 2025 · Stayed in February 2025
Verified reviewComfort, location
Price for one night stay, didn't use amenities
Dear Katherine, We are glad our location was convenient for everything you wanted to do on this visit. We truly value your feedback, and we will certainly share your opinions regarding the price of your visit appropriately. Your input is essential as we continually focus on advancing our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon at The Opus Westchester Autograph Collection. Kind regards, Nicole Hendrix, Area General Manager
Dear Katherine, We are glad our location was convenient for everything you wanted to do on this visit. We truly value your feedback, and we will certainly share your opinions regarding the price of your visit appropriately. Your input is es… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in December 2024
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewNo Buffet breakfast a Downer
Need Better/expanded dining Restaurants
Dear Steven, We appreciate your high rating of The Opus Westchester, Autograph Collection. We are sorry for not meeting expectations and regret the inconvenience it caused. It was our pleasure accommodating you, and we look forward to your next visit with us. Kind regards, Nicole Hendrix Area General Manager
Dear Steven, We appreciate your high rating of The Opus Westchester, Autograph Collection. We are sorry for not meeting expectations and regret the inconvenience it caused. It was our pleasure accommodating you, and we look forward to your … Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewWe were traveling with a baby and were provided with extra space and a comfortable crib. The staff were incredibly helpful, and the room was spatious and convenient. We enjoyed the pool, gym, and in-room dining. Valet parking was hassle-free.
Spa services are very limited and extremely expensive.
Dear Greg, It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing The Opus Westchester Autograph Collection, and we look forward to welcoming you back soon! Kind regards, Nicole Hendrix Area General Manager
Dear Greg, It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to l… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewSpacious, clean
Rooms overprised
Dear Robert, We are pleased you enjoyed our well-kept property. However, we were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest at The Opus Westchester, Autograph Collection, and we hope to do so again soon. Kind regards, Nicole Hendrix, Area General Manager
Dear Robert, We are pleased you enjoyed our well-kept property. However, we were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and comm… Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThis is my first experience in a "high end" property (and I have been to Mexico, Jamacia, Dominican Rep part of the Excellence collection, Puerto Rico in the last 12 months, ALL provided with bath robes - The Opus did not!
no bath robes and not enough bath towels
Dear Freddy, Thank you for taking the time to review your stay. It was a pleasure reading about our beautiful property and the excellent service you received from our staff. However, we regret not meeting all your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to have the pleasure of doing so again in the future. Kind Regards, Elizabeth Andrews General Manager
Dear Freddy, Thank you for taking the time to review your stay. It was a pleasure reading about our beautiful property and the excellent service you received from our staff. However, we regret not meeting all your expectations. Your comment… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewThe breakfast was too oil/greasy
Dear Ali, Thank you for relaying an evaluation of your overall visit. We are glad you had a satisfactory time. We regret that the food you had at the lounge did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. Thank you again for choosing us, and we hope you will come back again. Kind Regards, Elizabeth Andrews General Manager
Dear Ali, Thank you for relaying an evaluation of your overall visit. We are glad you had a satisfactory time. We regret that the food you had at the lounge did not meet your expectations, and we apologize for any inconvenience this may hav… Show more
Reviewed: 18 July 2024 · Stayed in June 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewThe breakfast was very nice. Loved the crisp clean white duvet and sheets, along with the pillows.
Dear Deirdre, Thank you for sharing your recent experience with us. We are delighted to hear that you enjoyed the breakfast we offer and that it helped start your day right. It's also wonderful to know that you appreciated our bedding, especially the pillows, adding to your enjoyment during your stay. We look forward to welcoming you back for another pleasant stay soon! Kind Regards, Elizabeth Andrews, General Manager
Dear Deirdre, Thank you for sharing your recent experience with us. We are delighted to hear that you enjoyed the breakfast we offer and that it helped start your day right. It's also wonderful to know that you appreciated our bedding, … Show more
Reviewed: 4 July 2024 · Stayed in May 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 5 April 2024 · Stayed in March 2024
Verified reviewReviewed: 20 January 2024 · Stayed in January 2024
Verified reviewReviewed: 3 January 2024 · Stayed in January 2024
Verified reviewReviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 2 November 2023 · Stayed in October 2023
Verified reviewThe restaurant was great.
The valet lost my car. When I told the hotel manager, he said it's not his problem. The valet is there own company. But it's the hotels valet. I sent an extra 100 on ubers for the day, and I paid for the parking over night.
Dear Petersen, Thank you for your feedback and for being our guest. We are disappointed to hear about your valet concerns and that you did not receive the hospitality you deserve and that we strive to provide each and every guest. Your feedback and patience are much appreciated. Thank you for bringing this to our attention, and we are grateful for your time and consideration. Sincerely, The Opus Westchester, Autograph Collection Team
Dear Petersen, Thank you for your feedback and for being our guest. We are disappointed to hear about your valet concerns and that you did not receive the hospitality you deserve and that we strive to provide each and every guest. Your feed… Show more