8.5

Reviews of Riverhouse Lodge 3 stars

3075 North Highway 97, Bend, OR 97701, United States

  • Andrea

    Reviewed: 3 September 2025 · Stayed in July 2025

    Verified review
  • Tracie

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review
  • Paul

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Rooms nice

    Hotel is not good value for money. We paid $500 per night for a twin room. The bar and restaurant close early. You pay extra charges for things that should be included with the room. Parking is over- regulated. We were not able to get laundry done.

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  • Dasha

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    The views and the room were spectacular. Also they had every amenity you could possibly need. From a keurig to a roomy fridge to a hairdryer and good quality shampoo and body wash. Our beds were very comfortable and the pillows weren't flat. The bunk bed feature was a hit with our 2 boys. It was nice to have 2 pools to choose from, an outdoor and indoor. Also the steam room and sauna were nice. The gym room was adequately stocked with your run of the mill equipment. I was surprised that they had a yoga/peleton bike room also. It was very convenient to have a restaurant on site. We never visited, so I can't say how good the food or service is there. The staff at the check-in desk were very helpful and friendly. Our family would love to come back to visit this hotel again.

    Nothing was wrong with our stay.

    Property response:

    Dasha, what a joy to read your words. Knowing that Riverhouse became a place where your family could relax, play, and feel at home truly means the world to us. From the bunk bed adventures to the calm of the river and the warmth of our team, we’re so glad your stay felt exceptional. We’ll be here, by the water’s edge, ready to welcome you and your boys back whenever you’re ready for another Bend escape.

    Dasha, what a joy to read your words. Knowing that Riverhouse became a place where your family could relax, play, and feel at home truly means the world to us. From the bunk bed adventures to the calm of the river and the warmth of our team… Show more

    Riverhouse Lodge
    2 September 2025
  • Nicholas

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    The bunk room was a lot of fun for the kids and I. Both the upper beds and lower beds felt like a fort type scenario. The TV didn’t have a working Internet connection so when I thought I’d lost the kids to Netflix, it failed. Yay! We read books and played games instead. The staff was super accommodating and offered toys for my pup. There was plenty of room for his kennel in the room. The bathroom amenities were nice and the choice of 2 pools was amazing. The sauna worked! The steam room worked! Because it is family-friendly, my kids had other kids to play with in the pool and that was so nice for all of us. Things were well- lit at night.

    The sliding door to the balcony was a bit too heavy for the kids to open. Not a big deal.

    Property response:

    We’re so glad Riverhouse felt like a getaway for the whole family, Nicholas. It makes us smile to hear the bunks turned into forts, the pools were full of laughter, and even your pup felt at home. Thank you for letting us be part of those moments, and we look forward to seeing you back soon.

    We’re so glad Riverhouse felt like a getaway for the whole family, Nicholas. It makes us smile to hear the bunks turned into forts, the pools were full of laughter, and even your pup felt at home. Thank you for letting us be part of those m… Show more

    Riverhouse Lodge
    2 September 2025
  • Lesley

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Gorgeous outside views of the river. Great food.

    No lights when eating on the patio we couldn’t see our food in the dark. Room is tired looking but clean. Front desk staff need to improve their attention to people checking in, greeting them properly even if they are busy. First impressions are everything. Second stay we had a parking lot view that wasn’t great.

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  • Lesley

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
  • Nichol

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    The pool

    Room location and couldn’t find the doggie area

    Property response:

    Nichol, thank you for choosing Riverhouse. We’re delighted you loved the pool and we’ll make sure the doggie area is simpler to spot for your next stay. We can’t wait to host you again for another riverside escape!

    Riverhouse Lodge
    29 August 2025
  • Anonymous

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Excellent location, and the fire pit was amazing. A very relaxing evening.

    I couldn't figure out the room service. Tried to order breakfast by texting the number per the instructions but received no response nor breakfast. Not a big deal and probably user error lol

    Property response:

    So happy Riverhouse could give you the peaceful retreat you were looking for. Evenings by the firepit are some of our favorite moments too. Thanks for letting us know about the breakfast ordering, next time we’ll make sure mornings are as smooth as the river view. Can’t wait to welcome you back!

    So happy Riverhouse could give you the peaceful retreat you were looking for. Evenings by the firepit are some of our favorite moments too. Thanks for letting us know about the breakfast ordering, next time we’ll make sure mornings are as s… Show more

    Riverhouse Lodge
    29 August 2025
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  • Andrea

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    The pool and sauna are both nice.

    The room was very dirty and hand lots of gnats in it when we arrived and every drain in the room drained very slow. Also the ice machine didn’t work and the room it was in was infested with bugs. The entire facility did not seem to be maintained well.

    Property response:

    Hello, Thank you for sharing your perspective with us. We truly care about how each guest feels during their time here, and it’s clear from your comments that your experience didn’t reflect the standard we aim to uphold. A visit should feel fresh, comfortable, and well cared for from the moment you arrive, and we’re continuously working on ways to make sure every detail supports that. Cleanliness and upkeep are especially important to us, and we’re placing extra focus on maintaining inviting spaces that feel cared for in every corner, including preventative steps to keep nature outdoors where it belongs. Your feedback is especially valuable as it highlights areas where we can do better, and we’ll be reviewing your impressions closely as part of that ongoing work. We’d genuinely love the opportunity to welcome you back for a stay that feels more in line with the relaxing, restorative experience we want to provide. If there’s anything you’d like to share, please reach out. We’d be glad to hear from you!

    Hello, Thank you for sharing your perspective with us. We truly care about how each guest feels during their time here, and it’s clear from your comments that your experience didn’t reflect the standard we aim to uphold. A visit should feel… Show more

    Riverhouse Lodge
    28 August 2025
  • Dustin

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
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  • Sharon

    Reviewed: 25 August 2025 · Stayed in July 2025

    Verified review

    The beautiful environment and surroundings, a nice place to relax after a long day traveling.

    No elevator for the second floor, but it was manageable. We knew it might not have one so we packed just to bring a small travel bag to our room for the night. It worked out fine. This would in no way keep us from returning, to enjoy this calming atmosphere.

    Property response:

    Sharon, we’re so glad Riverhouse gave you the peaceful pause you needed after your travels. The river and trees have a way of slowing the pace, and we’re delighted you could settle into that rhythm. Thank you for your thoughtful note about the stairs, we’re glad it all worked out smoothly. The river will be waiting whenever you return!

    Sharon, we’re so glad Riverhouse gave you the peaceful pause you needed after your travels. The river and trees have a way of slowing the pace, and we’re delighted you could settle into that rhythm. Thank you for your thoughtful note about … Show more

    Riverhouse Lodge
    26 August 2025
  • 7.0 Good
    Edwardmscott

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
  • Sean

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
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  • Diana

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Lindsay

    Reviewed: 16 August 2025 · Stayed in June 2025

    Verified review

    Love being right on the river.

    There was no shampoo or soap in the bathroom and I hadn't brought any.

    Property response:

    Hi Lindsay, There’s nothing quite like waking up right by the river, and we’re delighted that stood out in your stay. Essentials like soap and shampoo are always available and our team is happy to bring them right to your room at any time. If there’s ever anything else that would make your stay more comfortable, please reach out. We’d love the chance to make your next visit even smoother.

    Hi Lindsay, There’s nothing quite like waking up right by the river, and we’re delighted that stood out in your stay. Essentials like soap and shampoo are always available and our team is happy to bring them right to your room at any time. … Show more

    Riverhouse Lodge
    20 August 2025
  • Jeanine

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Good food. Great staff. Lots to do on property

    Rooms are starting to show their age

    Property response:

    Jeanine, we’re so happy to hear that your stay was both relaxing and enjoyable! The peaceful atmosphere and the variety of activities available truly make Riverhouse Lodge a special place, and we’re glad you were able to take full advantage of it. We also appreciate your feedback about the rooms and are actively working to ensure everything is as fresh and comfortable as possible. We can’t wait to have you back for another great visit!

    Jeanine, we’re so happy to hear that your stay was both relaxing and enjoyable! The peaceful atmosphere and the variety of activities available truly make Riverhouse Lodge a special place, and we’re glad you were able to take full advantage… Show more

    Riverhouse Lodge
    15 August 2025
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  • Arden

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 14 August 2025 · Stayed in July 2025

    Verified review

    6 people, one huge room, lots of family friendly on site activities

    Having menus in the room would have been extremely helpful. We saw the on site restaurant but had no idea of menu, dress code, hours...

    Property response:

    It sounds like your whole crew made the most of our big, open space at Riverhouse. That’s exactly what we love to see. Glad you found plenty to do right here on site. Your note about the menus is a great recommendation and we will be sure to keep it in mind.

    It sounds like your whole crew made the most of our big, open space at Riverhouse. That’s exactly what we love to see. Glad you found plenty to do right here on site. Your note about the menus is a great recommendation and we will be sure t… Show more

    Riverhouse Lodge
    14 August 2025
  • Samuele

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
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  • Tim

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Location

    Was not expecting the Resort Tax and City Tax to be so high. The bath tub was dirty, and falling apart.

    Property response:

    Hi Tim, Your feedback is important to us, and we’ll be sharing your comments with our team to ensure our cleaning practices consistently meet the standards we set for every guest. We understand unexpected charges can be frustrating, these taxes are set by local and state regulations, but we’re always happy to explain them. We’d be delighted to welcome you back, and we encourage you to get in touch with us to address any questions or share any further thoughts you may have.

    Hi Tim, Your feedback is important to us, and we’ll be sharing your comments with our team to ensure our cleaning practices consistently meet the standards we set for every guest. We understand unexpected charges can be frustrating, these t… Show more

    Riverhouse Lodge
    13 August 2025
  • Sherrill

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    The river view room was nice

    A bit aged. Just very large property so really doesn’t have that personal feel. Lobby is too small felt crowded and impersonal.

    Property response:

    Hi Sherril, We appreciate you taking a moment to share your experience with us. Our setting along the river offers so much to explore, and we’re always looking for ways to ensure that space feels as personal, welcoming, and comfortable as possible. We’d be delighted to welcome you back and share more of the moments that make Riverhouse a place for connection and lasting memories.

    Hi Sherril, We appreciate you taking a moment to share your experience with us. Our setting along the river offers so much to explore, and we’re always looking for ways to ensure that space feels as personal, welcoming, and comfortable as p… Show more

    Riverhouse Lodge
    11 August 2025
  • Martin

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    My card got charged 1500 first night , fortunately denied by bank. We have spent hours fighting Booking to straighten it out and are still not done. Third experience like this with Bookings.

    Bookings

    Property response:

    Hi Martin, Thank you for the 10/10. It truly means a lot to us, especially knowing your experience didn’t begin as smoothly as it should have. While we aren’t able to oversee how third party platforms process payments, we’re always here to support our guests when challenges come up. If your travels bring you back this way, we’d love the chance to welcome you again. And if it ever feels easier to connect with us directly next time, we’re more than happy to help ensure the planning process is clear and stress free. Your time matters, and we’d love for every part of your stay to reflect that.

    Hi Martin, Thank you for the 10/10. It truly means a lot to us, especially knowing your experience didn’t begin as smoothly as it should have. While we aren’t able to oversee how third party platforms process payments, we’re always here… Show more

    Riverhouse Lodge
    5 August 2025
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  • Diane

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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