Reviews of Riverside Tower Hotel 2 stars

Penthouse was Ok, the Sofa bed was not comfortable. There was cockroaches on the balcony. The main issue is that i've pre paid for early check-in and made my plans accordingly, then on the arrival night I've received notification from hotel that early check in is not possible, then this goes bad even more as the room wasn't ready for check in in 3pm while we were after red eye flight and we got poor refund although staff and management was very nice, the refund was very poor. other then that, it is a lovely penthouse and i would recommend for people who look to stay at upper west.

Penthouse was Ok, the Sofa bed was not comfortable. There was cockroaches on the balcony. The main issue is that i've pre paid for early check-in and made my plans accordingly, then on the arrival night I've received notification from hotel that early check in is not possible, then this goes bad even more as the room wasn't ready for check in in 3pm while we were after red eye flight and we got poor refund although staff and management was very nice, the refund was very poor. other then that, it is a lovely penthouse and i would recommend for people who look to stay at upper west.

The hotel was really nice, it has great views and staff was very friendly. The location is good and the rooms were clean and tidy. I would recommend this hotel

Everything was really good

The location was incredible, the staff was really helpful, they allowed us to keep our bags before checking in and after checking out. The room is small, but clean.

Very “cute” hotel

Location is perfect. Window view on river side is great!

Great neighborhood. Walked back to the hotel after midnight and it was perfectly safe. I passed a woman walking by herself. And Riverside Park is right out their front door. Very good coffee, cleaning staff and front desk people friendly and helpful.

The room was a little small.

Great view, clean, but way too small.

View, location

River view, good location. Not a touristy area, walkable to Natural History Museum, Central Park, good restaurants, public transportation but be prepared for 45-60 min on foot, bus, and/or subway to get to some of the touristy sites. AC worked well, rooms clean. Elevators small.

Not enough storage/hooks for bags and clothes. Hand holds for the ladder to get up on the upper bunk needed.

Location was nice

Room was a match box...for two people there was no room...bed was pushed against wall so getting out of bed was difficult when the other was sleeping. Bathroom was tiny as well, toilet and shower room. I will only stay there when I'm by myself

Position;Staff;Amenities

Shower needs handle on wall for safety also mat as floor of shower very slippery

Courteous team

The bathroom could have been located in a common spot connecting both rooms instead of being in one room to ensure privacy

We enjoyed our stay at this hotel. It’s clean and in a great location

The only thing I’d say is the tap being in the bedroom but that’s ok

Clean and nice people

Nothing

Good location right on the park, very nice staff and the rooms are well designed.

Tiny tiny room but very well designed and appointed. Literlaly you walk in and jump on the bed, nowhere for a suitcase so if you travel light, perfect.

Fantastic location on the Upper West Side close to Central Park and restaurants

Room was very small, even for New York, and over priced - no coffee / tea making facilities in the room