everything looks old

location

Stayed in April 2024

The entire place was freezing. I had to pay once for booking then was charged additionally at check in. Ultimately. I paid $113 deposit. Which I was unaware of during booking.

Stayed in March 2024

moldy bathroom tenants aloud to be loud and party police presence on numerous occasions very dirty and unsanitary furniture, carpet, and common areas locked front and back main entrances after 9 must use side entrance which had stairs and not convenient to parking front desk mostly unoccupied by agent lazy security...ignoring problem tenants and hassling those trying to keep to themselves. not me personally, but I've witnessed this.

The staff were very nice and tried their best with what they had. That being said, I think it's important that the owners of this hotel,which has amazing potential, are aware of what appears to be a negligence on their behalf when it comes to cleanliness and upkeep. my room was as clean as I could imagine a housekeeper could get it. but the furniture was badly stained and in need of replacement. the bathroom had mold all over the ceiling. It was apparent it had been scrubbed with a bleach agent. but needs a treatment as well as a paintjob. perhaps a fan would have been good.. Yes, there was no fan in a bathroom without windows. the beds were nice in the sleeping area, however. the pull out couch had a mattress that apparently could not be removed for cleaning, and it was heavily stained with someone else's blood. the towels were terrible but this hotel is cheap. I didn't expect luxury. I'm staying in a hotel because I'm awaiting heart surgery, and my rental home had a mold issue we couldn't resolve. the allergies in that home cause anaphylaxis, which resulted in my death and a coma. the damage done to my heart is why I'm waiting for surgery, and I've got to get the levels of mold in my system down to have it. I stayed at the Country Inn and Suites, and my levels dropped quickly. I came to this hotel, another Choice owned hotel, expecting to keep getting better. However, my blood test before surgery showed my levels had again risen to an unopperable level... and my surgery has been delayed. Again, I'm not complaining about the staff. But I'm pretty sick and feel I've sort of been forced into staying in these conditions because of desperation. Now I'm in a snowstorm stuck here. The conditions made me regress for my surgery, which had been scheduled for 6 months. I asked for a refund or a credit to stay back at the first hotel, also a Choice hotel, but was told no from corporate. All in all, I learned a lesson.

Stayed in January 2024

Group (20+) on main floor smoking pot. A/C wasn't cooling room significantly. Couldn't open slider for fresh air due to groups loud noise and pot smoking

Fair price for clean room. Location close to our final destination.

Stayed in September 2023

Dirty hotel and elevator also the hotel was really warm

Staff

Stayed in August 2023

It’s outdated and the rooms weren’t that clean. I found an empty beer bottle stuffed with used cigarettes in one of the drawers. The people standing around in front smoking cigarettes and weed was gross. The hallways smell of weed.

Location is good, staff is lovely and helpful

Stayed in July 2023

Old ratty building

The bed was comfortable.

Stayed in June 2023

need to shampoo all the carpet I always look at the floors at rooms and offices it matters

it was alright for a one night stay

Stayed in May 2023

only one chair in room for two people price was high considering the need for renovation

Stayed in March 2023

We were double charged, supposed to have a room for a handicapped person. There were no hand rails in the bathroom or anywhere. Plus we were at the end of the 3rd floor.

Bed and pillows we're comfortable, front desk employees were helpful and kind.

Stayed in April 2023

This review is hidden because it doesn't meet our guidelines.

No breakfast offered. Shower had weak water pressure.

The friendly staff and courteous check in.

Stayed in March 2023

The secret extra 2.30 charge that had to get paid AFTER checking in with card

N/A

Stayed in December 2022

Good quality for the price and close to a shopping center and tram lines.

Stayed in November 2022

thieves stealing things off of my car.

the staff super nice.

Stayed in November 2022

Room worn , dirty, needs to update, repairs needed.

Staff was nice

Stayed in November 2022

The place is huge and needs attention, especially the plumbing in our room. The sink drained very slowly and the tub faucet was difficult to turn. There was debris everywhere in the hallways. The fan on the heater was very noisy, making it difficult to sleep. There were noisy guests next door around 3 am shouting and cursing for some time. There was a nice closet, but NO hangers! We had to ask for a lightbulb for the floor lamp in our room. The vending machine was difficult to operate and we lost money. This room was quite expensive considering these deficiencies.

We liked the location, close to shopping and good food. Friendly, helpful staff.

Stayed in December 2022

It's so big

The room was nice

Stayed in October 2022

I specifically asked for a disability room, but the room had a bathtub. Getting over the edge to take a shower would have been difficult at best, it was also a typical shower head. The room was also located really far from the check in spot. At the last minute my disabled SO decided not to come along which was a good thing. I have no idea how he would have been able to go that distance and he would not have been able to take a shower. It was a typical room. I'm not sure why it was listed as disability friendly.

The room was clean, quiet and the staff was friendly.

Stayed in November 2022

Housekeeping forgot their trash in the trash can. Dusty vacuum bag and spelled dust on the floor a little bit.and seemed wiped their fingers with a towel. that towel was hanging out and dark spots found. It was for me or their own towel forgot? But not big deal, so I took it off to the floor.

They gave me bigger room.

Stayed in October 2022

Nothing comes to mind

Nice large room. Clean. Very convenient location for dining and access to Freeway

Stayed in August 2022

the smell.. There was a strong odor.. parts smelled like urine. also smell of marijuana..

the location & price

Stayed in September 2022

Hallways were dirty. Lot of traffic getting anywhere because only one bridge to island.

Staff was friendly. Room was clean.

Stayed in September 2022

very worn looking. dirty carpet, in need of painting, spider webs in various areas.

well located for my trip.

Stayed in August 2022