312 South W.W. White Road, San Antonio, TX 78219, United States of America
#311 of 320 hotels in San Antonio
Guests' ChoiceBased on 113 hotel reviews
4.5Cleanliness
5.3
Comfort
5.3
Location
6.1
Facilities
5.0
Staff
5.8
Value for money
5.5
Free Wifi
3.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 5, 2023
Francisco
MexicoThe attention..and in some cases the noise for the people generates unsafe room.
I did not take the brakfast The place is too alone and the staff were disappeared.
Stayed in November 2023
Reviewed: August 17, 2023
Kristopher
United States of AmericaSheets and furniture had stains, shower curtains were dirty. Couch also had stains and the place didnt smell too good.
Price
Stayed in August 2023
Reviewed: July 8, 2023
Marisel
United States of AmericaThe rude lady at night she has a very disrespectful attitude
It was quiet . No one bothered us
Stayed in July 2023
Reviewed: April 20, 2023
Harry
United States of AmericaI didn’t like the sign in the window said no rooms available when I then found at least three rooms available. The first had the microwave and fridge stacked outside the room and I was told I couldn’t move those into the room. So I asked for a different room and was told there was only one room which had only one tv channel spectrum news. Two days later I found the tv had other channels but I could only change the channel by hand on the tv. I looked up the tv model and found why the remote doesn’t configure to the tv is because there are some type of hospitality mode locks which must be unlocked before the remote will be able to configure to the tv. I was told the cable guy couldn’t configure the remote to operate the tv after many attempts. I figured out how to do it quickly but I don’t have the equipment or codes to disable the hospitality mode locks to allow programming the new remote control. In addition to the broke tv remote, the room was on a scary blind corner hidden from view of the parking lot with a strange hidden alleyway next to it along an ugly barbed wire fence filled with rubbish trash. If I was a lone female I wouldn’t feel comfortable there at all, I’d be afraid of being robbed or kidnapped. I wasn’t totally comfortable staying there myself but I have lived in urban areas and been through many big city downtown street areas and bus stations.
I really liked the restaurant across the street is open at 5:30 am with delicious mexican food at affordable prices with different specials each day. The migas with bisteak for $7.95 is a great deal while adding a tender marinated steak to the migas plate for only one extra dollar. The kind humble cleaning staff Kendrick and his wife were very apologetic to me about the lack of room choice with fridge and microwave and about the tv didn’t have a functioning remote control. They were also very inspiring with good words of hope and faith. They also reminded me that I am a great person too. They said they hoped I would come back and stay sometime and I liked to leave there on a good note with friendly people.
Stayed in February 2023
Reviewed: March 20, 2023
Emilia
United States of AmericaBooked for 5 people only one towel was given. No trash can in the room.
The location was quiet. Friendly staff
Stayed in March 2023
Reviewed: March 19, 2023
Conception
United States of AmericaThe bed was very uncomfortable, i reserved 2rooms and we found bedbugs, my son's blankets smelled like piss which was rat piss cause there was a rat in the room, toilet was broke on seat. It was the worst ever!!!
I like that my car was outside my room door..
Stayed in March 2023
Reviewed: March 13, 2023
Abigail
United States of Americablankets were too dirty and rip , restroom door didn’t close+ door to enter our room didn’t have a safety lock and all the cool air would leave under the door.
it was near so many fast food places , 15 minutes away from all the tourists activities
Stayed in March 2023
Reviewed: February 28, 2023
Amarelis
United States of Americaroom, lots of visible previous damage, no where to hang clothes. Doors not properly closing/broken. little hot water. no trash can and ice bucket had cigarette burns.
staff and quiet
Stayed in February 2023
Reviewed: August 24, 2022
Jose
United States of AmericaCharges extra after i had already payed what was warranted on the website, no ice on weekends, no too lock on the door, had to use a towel or a shirt to keep the door closed to the restroom. Oh yeah and had to use our phones to watch TV cuz the previous people took the HDMI cable. Talked to the girl that checked me and told her what was up so they won't think I took that cable. She said the manager wasn't there and she would tell the and after being there for 3 days and 2 night no one came. Also no local phone or line to call front desk.
The lady was nice and didn't charge me an extra 50 deposit for incase there's damages. Which I might add that it didn't have on the website but it's there when you check in.
Stayed in August 2022
Reviewed: August 23, 2022
Janlyn
United States of AmericaWifi issues and it was located farther than I expected from the Riverwalk and attractions.
It was quieting comfortable. You get what you pay for.
Stayed in August 2022
Reviewed: March 18, 2022
Amanda
United States of AmericaI love the jacuzzi tub The rest of the room was not nice at all Outdated Nasty bathroom The actual woman in the office so rude
Stayed in February 2022
Reviewed: October 25, 2021
Jesica
United States of AmericaWaited over 30 minutes to get checked in because sistem was down, room was a bit dirty, tv/ remote was not working, could never connect to wifi
Stayed in October 2021
Reviewed: August 7, 2021
Maez
United States of AmericaNo coffee pot in the room, front desk has large German Shepard, vending machine doesn’t work, no wake up calls have to ring bell and talk outside to front desk
The bed was comfortable, the front desk is almost non existent.
Stayed in August 2021
Reviewed: August 6, 2021
Rocha
United States of AmericaIt had a fridge and microwave and a stove.
Stayed in July 2021
Reviewed: June 26, 2021
Harvia
United States of AmericaThere was no breakfast like it said and no pool
Stayed in May 2021
Reviewed: June 15, 2021
Arod
United States of AmericaStaff would keep a 24/7 watch on me. WHY?!!
Price and availability
Stayed in May 2021
Reviewed: December 5, 2023
Marcela
United States of AmericaThe attitude and the customer service from the front desk.
I was charged $50 cash as a deposit and I only received $20 back. The desk lady didn't give me back $30 saying that it was the parking lot charge.
Stayed in November 2023
Reviewed: November 25, 2023
Rodney
United States of AmericaEverything
Nothing
Stayed in October 2023
Reviewed: November 12, 2023
Rodriguez
United States of AmericaThe front lady her husband
Nothing
Stayed in October 2023
Reviewed: November 2, 2023
Cathrin
United States of AmericaThey never answer phone calls, customer support takes forever to reply through the app. The front desk lady was rude and unprofessional. The room was unbelievably trashed and unclean. She told us that checkout was at 11:00 while on the app it stated that it was at 12:00, and she kept pointing to the sign and saying that this is what it states, while the sign does not have a time for checkout.
Nothing!
Stayed in October 2023
Reviewed: September 30, 2023
David
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 19, 2023
Roxanne
United States of AmericaEverything
Nothing
Stayed in July 2023
Reviewed: August 21, 2023
Brenda
United States of AmericaWhen ever we got there we had to pay $20 extra cause they didn’t have room available they only had the luxury one buy it was horrible no knobs in the jacuzzi
Nothing
Stayed in August 2023
Reviewed: August 14, 2023
Berenis
United States of Americathe room was freaking dirty restroom was so dirty hairs everywere in the floor i did not get extra covers, towels, pillows the hotel room was gross
i didnt like anything this was the worst hotel i have ever stayed at...
Stayed in August 2023
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