The elevators can use some renovation.

The rooms and the lobby are beautifully designed and full of character. The staff are amazing and kind!

Stayed in May 2024

There is No Breakfast (booking.com should stop advertising as free breakfast with bookings!). However, they offer coffee & tea (and some breakfast granola bars) for limited hours in the morning. Plus valet parking at hotel is about $50/day. And the room service was half way done on our last day with bed sheets half tucked in and face towels left on counter- strange! As if they stopped working midway to cleaning the room :(

The decor- beautiful hotel and location conveniently able to walk to stores/shop around. Valet gentleman as nice to advice us on different parking options :)

Stayed in April 2024

I thought we were getting a continental breakfast included in our price. This is why we booked our stay here. I wanted to save a bit of money. But the restaurant was closed and they only offered coffee and tea and granola bars. Nice but doesn’t really equate to a continental breakfast. No pastry or eggs or toast. Was disappointed. But still a lovely stay.

Beautiful throughout. Our room was so luxurious and spacious. The valet personnel were so helpful and efficient. The staff at reception were super friendly.

Stayed in April 2024

Nothing about the hotel - but the seeming lack of options for evening restaurants around the city blocks where the hotel is located was a challenge one night.

The info sheet talked about a complementary breakfast, but apparently that is no longer happening. Was mildly disappointed about that. Hotel, room staff, valet, etc., was all excellent however.

Stayed in April 2024

If I have to complain about anything. My key didn't work initially, from the 7th floor I called the front desk and relayed my problem. Instead of bringing me up a key, they asked me to return to the front desk. When I got there, they took my initial key and had one waiting for me when I arrived. Unfortunately, I had a full luggage cart. I just want to through in it did not seem like a staff problem, as three employees were behind the desk talking when I picked up my key. But this was minor, and I really enjoyed the hotel.

This was the one of the most unique hotels i have had the pleasure of staying at. The history of the building and the abstract "wonderland" decor was throughout amazing. I was an experience to stay at the Portland Oregon Royal Sonesta.

Stayed in April 2024

Walls can be a bit too thin, I could hear my upstairs neighbors watching some sort of game. But that happened in the middle of afternoon, so it wasn't a big deal for me.

I really enjoyed my stay overall, both room and lobby decor are exquisite. Location couldn't be more perfect.

Stayed in March 2024

I was expecting more available on-site room service as I'm a solo lady traveler who gets a little scared wandering out to a restaurant at night, but this is more of a personal critique. The bathroom of my room had some swelling in the floorboards from water damage that appeared to be painted over - I would suggest repairs are done before the water causes more meaningful structural damage to the walls.

BEAUTIFUL rooms with glamourous bathroom and fun patterns. Bed was so comfy and location was convenient with most things 10 min walk away. Concierge was very nice and helpful. Breakfast was a convenient grab and go with pastries fruit and coffee/juice as the restaurant is not technically open. I appreciated there being almond milk at the coffee bar.

Stayed in March 2024

No real access to coffee after 10am which is a tragedy. The lack of coffee was the only negative thing I encountered on my trip

The staff was phenomenal and made me feel special.

Stayed in March 2024

Lack of staff

Centrally located.

Stayed in February 2024

They can do a better breakfast

Stayed in March 2024

Excellent central location and friendly staff.

Stayed in February 2024

Just little things, really. The breakfast left a lot to be desired - only a few pastries and oranges. Meh. The coffee was ok, though. The outlets by the bed in the room were loose - I couldn't charge anything by the bed which was ok, just inconvenient. The TV remote was finicky - it worked but only after pressing buttons multiple times.

Great location, rooms are well appointed with nice styling, staff was friendly and attentive. I particularly liked the lobby - it was nice to sit by the fireplace and read in the evening. The elevator lobby smelled really nice.

Stayed in February 2024

No probelm

Good Hotel

Stayed in February 2024

No problem

Goood room hotel

Stayed in February 2024

Not much in services offered to justify $25 daily fee (minimal breakfast/coffee options)

Stayed in January 2024

Wi-Fi and breakfast were below expectations based on advertising and the destination fee charged.

Staff were excellent! Warm, helpful, and interested in their guests.

Stayed in January 2024

Shower was not adjustable for comfortable temperature (too hot but would not cool without shutting off)

Comfortable bed and beautiful decor. Kind staff. Easy parking (valet).

Stayed in January 2024

Nothing

The hotel is lovely (super comfy beds and cozy rooms!) with a beautiful interior with periodic character, and we had a wonderful time there. The location is perfect for a short stay in Portland, and offers a valet service for those with a car. We stayed there as part of our honeymoon trip back in October and received best in class service from the Hotel Manager, Mr. Jean Marc and his team.

Stayed in October 2023

Attached restaurant/bar was closed. Was charged a daily destination fee from hotel itself AND Booking.com charged some sort of daily resort fee. 🙁

Location is good and staff are friendly.

Stayed in December 2023

Housekeeping was unable to clean our room because is staff shortage so we put our trash in the hall. Not a good look.

Loved the decor. The room was very comfortable and clean

Stayed in October 2023

Rooms could be a bit more soundproof, 8 am on checkout day we were woken up multiple times by housekeeping knocking on doors. I understand this is normal practice- doesn’t make it pleasant. The valet price was steep but considering the location and security I think it was worth it. Destination fee is an interesting concept, though we weren’t able to use the spa credit due to our stay landing on a Saturday-Sunday. We were able to use the credit at the hotel bar/restaurant which we were very pleased with the quality of the service and food!

Amazing location, close to all the fun stuff. Comfy bed, awesome AC. The bartender was amazing, as well as the valet staff! Size of room for price was really nice.

Stayed in October 2023

Location was great for us. Downtown Portland was not nearly as bad as we had heard. We never felt uncomfortable even walking home late after the concert we attended.

Stayed in October 2023

A lot of storefronts still boarded up in the area, but it’s just a few min walk to Powell’s and the Pearl District so it’s still a great location.

Adorably quirky, friendly staff and clean hotel. Bed was super comfortable too.

Stayed in October 2023

The area around the hotel isn't as nice as it was when we stayed here before.

This is a cooler old hotel, with large, comfortable rooms, a good restaurant, and some nice bonus features, like a daily happy hour in a cool old lobby. The staff is super friendly and helpful, and you are close to restaurants and shops in the downtown area.

Stayed in October 2023