Reviews of Hotel Ruby 3 stars
901 West 1st Avenue, Spokane, WA 99201, United States
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location for concerts at the Knit, Fox or Bing. Free breakfast next door is good.
Not the greatest part of town but close to venues so that's ok
Hi Marian, thank you for sharing your feedback and for choosing to stay with us whenever you're downtown! We're glad you enjoy our convenient location near the concert venues and that the breakfast spot next door adds to your visits. We understand your note about the neighborhood, and we’re happy to know that being close to your favorite venues makes it worthwhile. We look forward to welcoming you back for your next show! Zachary Neighbors, General Manager Hotel Ruby
Hi Marian, thank you for sharing your feedback and for choosing to stay with us whenever you're downtown! We're glad you enjoy our convenient location near the concert venues and that the breakfast spot next door adds to your visits… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewGreat location friendly staff, close to some great food
Parking is an issue. A bit tight, at least there is some
Thanks, Eunice! We’re glad you enjoyed the location, friendly staff, and nearby dining options. We hear you on the parking — it can get a bit tight at times, but we’re happy it was at least available. We appreciate your feedback and hope to see you again on your next visit! Zachary Neighbors, General Manager Hotel Ruby
Thanks, Eunice! We’re glad you enjoyed the location, friendly staff, and nearby dining options. We hear you on the parking — it can get a bit tight at times, but we’re happy it was at least available. We appreciate your feedback and hope to… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewDowntown location, price, discounts on related eating places, elevator
Tight parking, stained sheets, changing rooms, noisy-trains and late night music,
Dear Joe, Thank you for sharing your detailed feedback. We’re glad you appreciated our downtown location, pricing, discounts with nearby eateries, and the convenience of the elevator. However, we sincerely apologize for the issues you encountered, including the tight parking, stained sheets, room changes, and the noise from trains and late-night music. We take your concerns seriously. Our housekeeping team is reviewing our linen standards to ensure spotless rooms, and we’re improving communication to minimize room changes during your stay. Regarding parking, we are exploring options to better manage space and offer clearer guidance to guests. For noise, we’re investigating soundproofing measures and working closely with local authorities to reduce disturbances, aiming for a more restful environment. If you choose to stay with us again, please don’t hesitate to request an alternate room away from noise sources—we’ll do our best to accommodate you for a quieter and more comfortable experience. Your feedback is invaluable as we work to improve these areas, and we hope to welcome you back with a much-improved stay. Zachary Neighbors, General Manager Hotel Ruby
Dear Joe, Thank you for sharing your detailed feedback. We’re glad you appreciated our downtown location, pricing, discounts with nearby eateries, and the convenience of the elevator. However, we sincerely apologize for the issues you enc… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe rooms were clean
N/A
Dear Cindy, We’re happy to know you enjoyed your stay and found the rooms clean and welcoming. Your smile says it all, and it’s the best compliment we could receive. We look forward to hosting you again for another comfortable and easy visit. Zachary Neighbors, General Manager Hotel Ruby
Dear Cindy, We’re happy to know you enjoyed your stay and found the rooms clean and welcoming. Your smile says it all, and it’s the best compliment we could receive. We look forward to hosting you again for another comfortable and easy vis… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewCheck was good.
elevator did not go to the top of the 2nd floor so had to get heavy luggage up 4-5 steep stairs. Limited parking onsite but has another parking location.
Dear Stacey, Thank you for sharing your experience—we’re glad to hear the check-in process went well and that overall you had a positive stay. We’re sorry for the trouble caused by the stair access to the second-floor rooms. We know how frustrating it can be to carry heavy luggage, and while elevator access is available to most areas, we’re actively exploring ways to improve accessibility for all guests. Regarding parking, we appreciate your patience and will continue working to enhance both the availability and clarity of our parking options. Your feedback is incredibly valuable, and we hope to welcome you again with even greater ease next time. Zachary Neighbors, General Manager Hotel Ruby
Dear Stacey, Thank you for sharing your experience—we’re glad to hear the check-in process went well and that overall you had a positive stay. We’re sorry for the trouble caused by the stair access to the second-floor rooms. We know how f… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room and decor were very nice. Very hip. I liked the Sapphire Lounge too. Check in and out was easy. Staff was cool. Location was pretty good and having Rosie's next store was fantastic. Really liked getting the breakfast partially covered. I liked the gated entrances so that people couldn't just walk around by the rooms without legitimate access. I also liked that you had a nice little smoking area, too.
Had a problem with housekeeping. I didn't realize we had to ask for housekeeping. I asked in the morning and then we went out and came back at 4 and it hadn't been done. Kind of disappointing. The other thing was that someone could have vacuumed the carpeting outside.
Dear Lori, Thank you for taking the time to share such thoughtful feedback—and for the great 8-star rating! We're so glad you enjoyed the stylish vibe, the Sapphire Lounge, our friendly team, and the added touches like gated access and Rosie's next door. It’s great to hear the little details, like the breakfast credit and smoking area, helped make your stay more comfortable. That said, we’re truly sorry for the housekeeping confusion and the missed service. You're right—it should’ve been more clearly communicated at check-in that housekeeping is by request. We’ve since reminded our team to proactively explain this to all guests to avoid any future miscommunication. As for the hallway carpeting, we agree—it deserves regular attention, and we've already flagged this with our maintenance crew to ensure those shared spaces stay as polished as the rooms themselves. We’re grateful for your kind words and your honesty. We’d love to welcome you back with an even smoother and more seamless experience next time. Zachary Neighbors, General Manager Hotel Ruby
Dear Lori, Thank you for taking the time to share such thoughtful feedback—and for the great 8-star rating! We're so glad you enjoyed the stylish vibe, the Sapphire Lounge, our friendly team, and the added touches like gated access and… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation.
Whenever I come to Spokane I stay at the Hotel Ruby. It is a perfect 10 in my book.
Dear David, We’re beyond thrilled to be your go-to spot whenever you visit Spokane! Knowing we’re your perfect 10 truly means a lot to us. Can’t wait to welcome you back for another fantastic stay. Zachary Neighbors, General Manager Hotel Ruby
Dear David, We’re beyond thrilled to be your go-to spot whenever you visit Spokane! Knowing we’re your perfect 10 truly means a lot to us. Can’t wait to welcome you back for another fantastic stay. Zachary Neighbors, General Manager Hotel… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe location of everything was closer mall and the tourist places,
The parking lot to small if you come late, is no parking spaces and you need to pay for parking outside
Dear Luis, Thank you for staying with us and for sharing your feedback. We're truly glad you enjoyed our location—being close to malls and tourist spots definitely makes it easier to explore and enjoy the area. That said, we completely understand how frustrating it must’ve been to arrive late and find limited parking onsite. We’re actively exploring ways to better manage overflow parking and will be sure to guide guests more clearly on nearby options with reasonable pricing. Your input helps us do better, and we hope you'll consider giving us another try in the future. Zachary Neighbors, General Manager Hotel Ruby
Dear Luis, Thank you for staying with us and for sharing your feedback. We're truly glad you enjoyed our location—being close to malls and tourist spots definitely makes it easier to explore and enjoy the area. That said, we completel… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe room was large and the bed was comfy. The front desk staff were welcoming and helpful. I was able to nab a parking spot in the lot right in the courtyard of the hotel which was great - for only $5. They give you a breakfast voucher for the restaurant next door. The hotel is close to many restaurants and is within walking distance of Riverside Park.
Nothing - no problems!
Dear Susan, Thank you for your kind words and the thoughtful 8/10 rating! We're so glad you enjoyed the spacious room, cozy bed, and the warm hospitality from our front desk team. It's great to hear the parking and proximity to Riverside Park added convenience to your stay. We’d love to welcome you back for another smooth and comfortable visit anytime you're in the area! Zachary Neighbors, General Manager Hotel Ruby
Dear Susan, Thank you for your kind words and the thoughtful 8/10 rating! We're so glad you enjoyed the spacious room, cozy bed, and the warm hospitality from our front desk team. It's great to hear the parking and proximity to… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIf you need a place to crash for a few hours, this place may be ok. We booked it because the listing on the booking site had it as clean, with parking, free breakfast and a gym. Well, not so fast… The check-in lady was friendly enough. I didn’t catch her name though, but she had blue hair. Check-in was fast, though. When I asked about the breakfast, I was provided with a coupon for 1 person. I mentioned that we were 2 people, but she referred to the company policy: 1 breakfast coupon per room. This is some nonsense! You rent out rooms to 2-4 people and you give them 1 coupon for breakfast? That breakfast was being redeemable at the restaurant (Rosie’s) next door. It had a value of $6 towards each of their regular menu items, or it would “pay” for 3 items listed on the coupon. No coffee, no beverages included. The free parking was not so free after all. The place had about 15 parking spots available for hotel guests. That is far less than the number of rooms. They charge $5 per night per car, and they add tax to that. If you cannot find parking there or don’t want to pay for it, you have to find street parking, but from what we saw, that was also for a fee, at least Mondays through Saturdays. Sundays seem to offer free street parking. The gym was also a misconception. Hotel Ruby itself does not have a gym onsite. Instead they ask you to walk down the street to some gym that could be used. I am not sure if there is a fee involved though. The room itself was not too bad. It was small, but pretty clean, and it had a fridge and a microwave. Flooring reminded me of upgraded Motel 6 floors. The bathroom was nice. Bedding seems old and Motel 6 style. That 60/40 fabric that makes you sweat at night. The TV didn’t work, but the check-in lady came and fixed it for us within 15 minutes. The place had an elevator, and our room was on the first floor.
Breakfast policy, parking policy, it’s not a hotel but a motel.
Dear Maren, Thank you for taking the time to leave such a detailed and candid review. We’re sorry to hear that your experience left you feeling underwhelmed, and we truly appreciate you highlighting both the good and the frustrating aspects of your stay. We're glad the check-in process was smooth and that our front desk associate was friendly and quick to assist with your TV issue. It’s also good to know the room was clean and equipped with essentials like a fridge and microwave, and that the bathroom met your expectations. That said, we hear your concerns loud and clear regarding the breakfast policy, and we understand how disappointing it was to receive only one coupon despite booking the room for two guests. You're absolutely right—clear communication around such inclusions is essential, and we’re currently reworking how this is explained on both our website and third-party platforms, as well as at check-in. We also understand your frustration with the limited parking availability and associated fees. The number of spaces we offer is admittedly tight, and we recognize this can be inconvenient—especially when guests arrive expecting complimentary parking. We’re looking at ways to improve signage, clarify expectations during booking, and provide better information on nearby options in advance. Your point about the gym listing is valid as well. While we do offer access to a nearby facility, the absence of an onsite gym should have been clearer. We’re taking steps to update how this is described in our amenities listings to avoid future misunderstandings. Lastly, we're sorry the bedding and room design didn’t feel up to the mark. While our goal is to offer simple, clean, and functional spaces, your feedback gives us direction for future upgrades—especially when it comes to comfort materials and in-room fabrics. We truly value your feedback, and while we’re sorry to hear this may have been a “one and done” visit, we hope you’ll reconsider us in the future as we work to improve both the clarity of our offerings and the overall guest experience. Zachary Neighbors, General Manager Hotel Ruby
Dear Maren, Thank you for taking the time to leave such a detailed and candid review. We’re sorry to hear that your experience left you feeling underwhelmed, and we truly appreciate you highlighting both the good and the frustrating aspect… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewExcellent location. On-site parking and just the right distance from the RR tracks.
Check in was a half hour late and still haven’t received an email of my receipt.
Dear Robert, Thanks a bunch for sharing your thoughts with us. We're glad you appreciated the location and the ease of on-site parking—it really is a great spot to explore the area without being too close to the train noise. That said, we're sorry about the delay during check-in and the missing receipt. That’s not the experience we aim to provide. If you still haven’t received it, please feel free to reach out to our front desk—we’d be happy to resend it right away. We hope to welcome you again for an even smoother stay next time! Zachary Neighbors, General Manager Hotel Ruby
Dear Robert, Thanks a bunch for sharing your thoughts with us. We're glad you appreciated the location and the ease of on-site parking—it really is a great spot to explore the area without being too close to the train noise. That said,… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewDowntown location
Noise at all hours from other guests yelling and banging things and slamming doors
Dear Melanie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay was disrupted by noise from neighboring guests. While we’re glad you appreciated our central location, we completely understand how important peace and quiet are—especially when you’re trying to unwind. Please accept our heartfelt apologies for the inconvenience. Guest comfort is something we deeply care about, and your experience doesn’t reflect the restful atmosphere we aim to provide. For any future visits, we’d love to assist you with one of our quieter room options, located away from common areas. Just let us know your preference when booking, and we’ll do our best to make your stay as peaceful as possible. Thank you again for your honest review. We genuinely hope you’ll give us another chance to provide the calm, comfortable stay you deserve. Zachary Neighbors, General Manager Hotel Ruby
Dear Melanie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay was disrupted by noise from neighboring guests. While we’re glad you appreciated our central location, we completely understand ho… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIt's conveniently located and the rooms are small but clean
Not much parking, tiny elevator
Dear Isabel, Thank you so much for choosing to stay with us and for taking the time to share your thoughts. We're truly happy to know that you found our rooms clean and appreciated the convenience of our location—that means a lot. At the same time, we hear you on the parking challenges and the compact size of the elevator. We understand how those small things can sometimes add up and impact comfort, especially when you’re hoping for an easy, relaxed stay. Please know that your feedback has reached the right ears—we're exploring better parking guidance for guests and reviewing how we can improve elevator access and efficiency. Your honesty gives us the chance to do better, and we’re grateful for that. We hope to welcome you back again and show you an even more seamless experience next time. Zachary Neighbors, General Manager Hotel Ruby
Dear Isabel, Thank you so much for choosing to stay with us and for taking the time to share your thoughts. We're truly happy to know that you found our rooms clean and appreciated the convenience of our location—that means a lot. At … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was very good. The front desk attendant, Jade was as helpful as they could be.
Room had food in the fridge. Garbage in the garage cans. Only 1 full sized towel and there were 0 fresh towels available on site. The 1 good towel smelled. The fan in the bathroom didn’t work. There were stains on the towels and floors. Area was noisy and alot of “street people”
Thank you, Mark, for taking the time to share such a thoughtful review. It means a great deal to know that you found our breakfast enjoyable and that Jade made a warm impression—kind, attentive service is something we care deeply about at Hotel Ruby. That said, we are genuinely disappointed to hear how the condition of your room fell short in so many ways. From the leftover food and garbage to the shortage and quality of towels, this is not the experience we want for our guests. We’ll be reviewing these lapses closely with our housekeeping and maintenance teams to ensure better attention moving forward. The non-functioning fan and cleanliness concerns will be addressed with urgency. Regarding the noise and surrounding area, we understand how this may have impacted your comfort. We always ask all guests to respect one another and keep noise at a reasonable level, especially during designated rest hours. Given our central location in downtown Spokane, the vibrancy of the area can sometimes carry into the night. Our team is always available should any concerns arise during your stay—we're here to help in real-time whenever possible. Though your expectations weren’t met this time, we do hope you felt some warmth in our service and care, and we’d be grateful for another opportunity to show you the better side of our hospitality. Zachary Neighbors, General Manager Hotel Ruby
Thank you, Mark, for taking the time to share such a thoughtful review. It means a great deal to know that you found our breakfast enjoyable and that Jade made a warm impression—kind, attentive service is something we care deeply about at H… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewCute and fun theme, clean, simple, friendly staff
Nothing
Hello Catherine, we’re so happy you enjoyed the playful vibe, friendly team, and clean, simple comforts here at Hotel Ruby. It’s great to hear it all came together at a good price—just the kind of experience we love to deliver! Zachary Neighbors, General Manager Hotel Ruby
Hello Catherine, we’re so happy you enjoyed the playful vibe, friendly team, and clean, simple comforts here at Hotel Ruby. It’s great to hear it all came together at a good price—just the kind of experience we love to deliver! Zachary Nei… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation and staff are great.
Thanks, Susanne! We're so glad the location and our team made your visit to Hotel Ruby a great one. Hope to welcome you back again soon. Zachary Neighbors, General Manager Hotel Ruby