Reviews of Rustic Motel Rolla 1 stars
812 South Bishop Avenue, Rolla, MO 65401, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe refund
The bedbugs
We are extremely sorry that you found bed bugs in your room. We refunded the full amount to Booking. Com immediately. We have thoroughly treated that room and hopefully have seen the last of them. These bugs crop up all over different hotels throughout the USA and we do our best to stay ahead of them.
We are extremely sorry that you found bed bugs in your room. We refunded the full amount to Booking. Com immediately. We have thoroughly treated that room and hopefully have seen the last of them. These bugs crop up all over different hotel… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe air condition worked seamlessly and the owners were very kind.
The towels, bedding, and floors were all rather dirty. It is an old building but it doesn’t seem like it is cleaned thoroughly between visits. There were many flies and mosquitoes already in the room when I checked in. The first night two roaches were spotted. The second night, another two. When I realized there was a roach infestation the first night, I requested to get a refund but I unfortunately booked through Booking.com. If I had just booked onsite, the owners said they would have offered me a refund for the rest of my stay.
WE apologize for the issues that occurred during your stay. We will inform our Pest Control company to treat that particular room for roaches.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewNot much it is a matter of what you pay for is what you get.
Our room was dark and musty. It was a jumble of old furniture. The towels were super thin and stained with black stains.
We are sad to read your review and will do our utmost to improve on the items you found not to your liking. Thank you.
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewGood value, decent beds
should be an on-site fortune teller lol
Thank you very much for your rating. We could not understand your comment " should be an on-site fortune teller lol".
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGreat location. The guy at the desk was really friendly and helpful.
Thank you for your review.
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewMy 3rd stay here. Traveling with 24 foot horse trailer and 4 dogs. Owner was very accommodating and friendly
Thank you very much for giving our property a 10/10 rating. We always look forward to your visits to our Motel.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewWe like the lghts didn't shine in our room although there were no lights in the parking lot either....
The plumbing didn't work in the first room the heating didn't work in the second room. Floors were sticky.
We are sorry to read your comments. The reason there were no lights in the parking lot was because a week ago we were hit by a Tornado that destroyed the main spot light which was installed on the marquee sign. We switched you to a different room since the toilet was not flushing well and switched you to a different room so as not to cause you any inconvenience. We have checked the Air Conditioner and it worked perfectly. You may have pressed a different button. We are going to rectify the other issues you have raised.
We are sorry to read your comments. The reason there were no lights in the parking lot was because a week ago we were hit by a Tornado that destroyed the main spot light which was installed on the marquee sign. We switched you to a differen… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewPet friendly
Thank you very much for giving our property a 10/10 score.
Reviewed: 23 August 2024 · Stayed in June 2024
Verified reviewIt was a cute spot.
Beds are a bit uncomfortable and there was a slight musty smell
We thank you for your comments and have replaced the beds and made sure the "musty" smell was eliminated,
Reviewed: 27 June 2024 · Stayed in May 2024
Verified reviewReviewed: 25 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewlocation
run down and not clean
Thank you for your comments. We noticed that you had stayed in a SMOKING room, which is normally a room that we do not deodorize often as the cigarette smoke diminishes it's effect.
Reviewed: 6 April 2024 · Stayed in February 2024
Verified reviewGood location. It was right on our route, didn't have to go out of our way. Booked ahead, so that is nice. Makes it easy.
Thank you for your comments. We are glad to know that you enjoyed your stay with us.
Reviewed: 13 December 2023 · Stayed in November 2023
Verified reviewThank you for your review. We are pleased to read that you loved all aspects of our facility.
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewI liked the location
The shower did not work. The owner came to look at it and said maintenance man not here just use the tub.
We apologize about the shower mechanization was not working and would have moved you to a different room if you had requested. We have difficulties in retaining good housekeeping staff in these current times and that has led to standards not being up to par. We once again apologize for the inconvenience caused to you. FYI the Shower has been fixed.
We apologize about the shower mechanization was not working and would have moved you to a different room if you had requested. We have difficulties in retaining good housekeeping staff in these current times and that has led to standards no… Show more
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 27 August 2023 · Stayed in August 2023
Verified reviewReviewed: 8 August 2023 · Stayed in August 2023
Verified reviewConvenient location. Front desk attendants were kind.
Bathroom sink not clean. Ceiling paint peeling.
Thank you for your comments. We have noted your comments and will address the issues you have pointed out. Thank you for staying with us.
Reviewed: 3 August 2023 · Stayed in August 2023
Verified reviewVer nice and clean. Unbelievably nice for a older motel.
Nothing to dislike.
Thank you so much for expressing your thoughts. You have made our day special.
Reviewed: 11 July 2023 · Stayed in May 2023
Verified reviewAll
All good
We are so happy to read that you have given our “family” owned Motel a score of 10 out of 10. We really appreciate you.