Fire alarm went off 3 times. One time was 3am and myself and my 2 granddaughters had to go outside in pajamas. The staff never instructed us on what to do. They never answered questions about if it was a false alarm. They said nothing

The breakfast could have been a little better. You could tell that it was microwaved sausage.

Stayed in August 2025

The mattresses needed to be upgraded they were very uncomfortable to sleep on. Only one towel was given per guest which meant that your second day shower had wet towels. The pool closed early and the welcome water in the lobby was empty the entire time I was there. The lighting in the room was very dark and it was difficult to figure out how some of the lights worked.

The staff was nice and the location was close to Kings Dominion. There's a waffle house next door that comes in handy when you leave the park later and the rest of the restaurants in town are closed.

Stayed in August 2025

Hotel needs lots of work and focus on cleanlines in very noticeable locations. Towels and bedding needs more attention. It's beige not white.

Location

Stayed in August 2025

I had attended a concert and got back late and the only parking places were at the very end of the parking lot, not really a parking space. This was due to trucks taking up more than one parking space. I did not feel safe parking in that area near a wooded area. Also, there was an odor in the room and I killed a cockroach in the bathroom.

The breakfast food ran out and it took a while to get it refilled. I enjoyed the food.

Stayed in August 2025

The elevator was out the whole time I was there and I was there 4 days n 3 nights A women with an oxygen machine had to climb the stairs and she look to be 70 something. The towels was dingy it's time for new ones Breakfast was the same everyday. My toilet broke so we had to keep using the hallway bathroom, they didn't fix it until it was time to check out The waffle spray barely had anything in it and they wouldn't change it until every drop was gone. It wasn't spraying because it wasn't enough to spray.

Cleaning crew was nice even though they can't speak English

Stayed in June 2025

Breakfast option... the sausage was pale and watery, eggs didn't look appetizing. The pastries were all out and not wrapped.

The elevator was broken... but thankfully we packed light and was only on the second floor.

Stayed in May 2025

No water pressure.. the beds were ok.. not great. The tv was terrible. It was to little and the shows would fade in and out..

The room was clean the towels were great..

Stayed in December 2024

Internet did not work. Tv kept freezing up. Third floor tenants kept racing back and forth creating a lot of noise. No tissues in bathroom dispenser. Traffic outside was quite noisy.

Great continental breakfast.

Stayed in November 2024

Late checkout could have been until at least 1:00 pm, instead of 12:00 pm when the checkout time is 11:00 am.

Stayed in October 2024

Rooms had roaches,

Location,staff

Stayed in October 2024

The smell was of an old hotel

Location

Stayed in October 2024

The bed was not the comfortable, the floor in are room needed shampooed but overall the room was clean. Couch cushions did not seem to match and the pull out is twin size but was broken at the end. Countertop in bathroom was coming loose and the main door was missing the sliding lock. The cable tv in the room did not work well it was blurry. Pool was very cooled making it not enjoyable. Had to ask for pool towels before we tried the pool but was given extra and I placed on shelf.

Staff was great and allowed early check in. Location was close to PKD. Lobby and breakfast area were very clean. The waffle house next door has great food and is 24 hours. Staff were amazing and very nice. Pool was clean. It was nice that it was dog friendly and while I have both a pet and a service dog. They knew what the laws were and followed them and I was not charged for my SD. The room did NOT have any odors. Had a nice shower as in bathrooms. Ps get the Strawberry waffle 10/10.

Stayed in October 2024

The mustiness of the room we were in. It seemed clean enough but so musty.

The location to my travel route

Stayed in October 2024

Pool was dark and very cold. Beds were so uncomfortable that we checked out a day early and drove 9 hours in the middle of the night so we could sleep at home, unacceptable.

Good location, good parking, nice staff

Stayed in September 2024

The sofa bed was stained terribly and I did not let my grandkids sleep on it so that was an inconvenience

The front desk staff, the pool

Stayed in August 2024

dirty sheets on one of the beds, which they bought us up clean sheets, but i thought house keeping came in every day to make your beds, well we had a two night stay, the dirty sheets that WE TOOK OFF THE BED and put in corner of room were still in floor when we came back in the next day, and beds not made back up!!! comforter on one bed had yellow stains

location

Stayed in September 2024

Room was a bummer, not as advertised (booked for 2 queens but the beds were only double/full size)...not very clean in regards to the small details (hairs in shower and clumped on blow dryer, freezer was non existing due to so much frost build up) would not book again

Price was great. Breakfast was ok. beds and floors were clean and the staff was nice despite not speaking much English. Would not book again

Stayed in August 2024

Easy in and out

Was a good location

Stayed in May 2024

Breakfast was bad as they ran out of fresh fruit and eggs by the time we went and there was 45 minutes left of breakfast. There was also only one waffle maker and without any other warm breakfast options the wait was very long! There was no creamer and had run out of plates and napkins so people were putting waffles in bowls. Also when we checked in there was no one at the desk and no bell to ring for service either. They also limit the elevator to 4 people at a time which is awkward as a family of 5. Our 4 year old was on the sofa sleeper and he's probably the only person in our group who could have slept on it and not woke up hurting.from it. The television only had 1 channel (ESPN) available. Also, I didn't notice if the suite was listed as shower only in the description but that was definitely unexpected as we are used to a tub/shower combo in hotels.

The location was very good as we wanted somewhere close to King's Dominion. Overall I wouldn't refuse to stay here again but there is a lot of room for improvement and it would need to be at a bargain price. No complaints regarding the cleanliness (some stains noted however) but there is a lot in disrepair. The room was also very spacious.

Stayed in May 2024

There is any relevant comments

Price

Stayed in May 2024

my tv was broke and i called down they said they would be right up. an hour later i go down stairs and they are laughing and joking behind the desk.

breakfast was great and thier gym was clean

Stayed in March 2024

Tv was not working in the room. They came to fix it after 10pm but my son was already sleeping so we didn’t open the door.

Breakfast was good, room very spacious.

Stayed in March 2024

Needed updates and staff wasn’t friendly

Had a pool and gym

Stayed in February 2024

The workout room needs some renovations

Stayed in February 2024