The hotel restaurant/bar was closed. Although a room-service breakfast could be ordered, dine-in breakfast was not available. We were able to find a nearby diner with an early breakfast. Our room looked out onto a parking lot and city parking garage, and not the port and docks. At $278 per night, this hotel seemed a bit overpriced. We observed some vagrancy and substance abuse in the area, although we were not ourselves threatened. The historic sites operated by the National Park Service were not open due to seasonal closures.

This hotel is within easy walking distance of the historic Salem port, and of restaurants in this historic district. Our room was large, with two huge beds {one king-sized bed might have been preferable}.

Stayed in April 2024

The only criticism is the rooms do not have a fridge. The restaurant/bar was under renovation, but was ok for us.

Location is perfect. New renovation is nice. Rooms are comfortable.

Stayed in April 2024

Due to renovations, there was no restaurant and bar, but it wasn't a problem due to the location, plenty in the town.

The room was fantastic

Stayed in April 2024

No EV charging stations for my car. Bed was smaller than normal queen.

Room was ready when we checked in.

Stayed in April 2024

Overall it was good, you can see in some spots where things aren’t perfect (some peeling paint, showerhead pulling away from the wall a bit) but it didn’t negatively impact my stay.

Staff was very kind, location was great, very comfortable room.

Stayed in April 2024

The restaurant in the hotel was closed for remodel which we did not know before hand. You could only order room service. Some things were good others were not. Food comes very quick which was great. Sometimes missing an item, no big deal easily got what was forgotten. Breakfast was very good the dinner was not. Dinner was cold and soggy.

Close to all things we wanted to see. Within walking distance. Updated, clean, comfortable room. Friendly staff. Keurig machine with complimentary coffee in the room was great! Housekeeping was good we got anything we needed no problem. The mini fridge was quite large and great quality.

Stayed in April 2024

They didn’t have an restaurant or bar where you can sit down and eat some food. Also they were renovating the hotel, which they never mentioned but the worst because of that was the fact that they started drilling at 9am and in the room RIGHT NEXT to mine!

The location was amazing! Everything is walkable and within decent distance.

Stayed in April 2024

Unfortunately the restaurant was closed for renovation and we could not have breakfast (though they do offer room service).

Cute room, comfortable bed, good toiletries.

Stayed in April 2024

I just wished we would have been told ahead of time that the restaurant was closed all week for renovations. It was only available for room service which was fine but we wouldve liked to eat those meals in the restaurant.

Nice hotel, clean, quiet, good location.

Stayed in April 2024

The wifi was very slow, due to the refubisment there was no breakfast room/bar. But this is temporary. Pool was good

Stayed in March 2024

No fridge or microwave in the room. A fridge would have made this stay perfect!

Our room was cozy and clean. The staff was very friendly and accommodating. There was construction going on all over the hotel, including the restaurant We ordered room service The food and service were great!

Stayed in March 2024

Breakfast was very basic

Stayed in February 2024

No hot water.

Everything. Hotel in works, room brand new painted and wallpapered. Everything is 15min walkin around. Very quiet hoteland city.

Stayed in March 2024

Nothing

The room was excellent, clean and comfortable the bathroom and shower were awesome and well equipped. Plenty of room to stretch out and relax and watch tv in the bedroom or living room. The little kitchenette was well equipped

Stayed in February 2024

No water view

Clean, great location

Stayed in February 2024

Construction noise level, heating unit (noisy and no heat)

Beautiful view, comfy room.

Stayed in February 2024

It was confirmed by Jonathan that we would have adjoining rooms for the weekend and when checked in they provided back to back rooms. Having kids with us we really needed the adjoining rooms. We settled on back to back as the only adjoining rooms left were over the ballroom and bar and I was told it was loud until sometimes 12-1am. We made it work but it was a bit more stressful for us. I appreciate the help we got from the girl at the front desk though she was very kind and really helpful with the whole situation.

They are updating the property and it looks very nice. The staff was empathetic even though accommodations that were confirmed prior to arrival were not followed through on.

Stayed in January 2024

renovation noise on the floor below started before 7am on Monday morning

Great location for intown attractions, renovated room was very comfortable,

Stayed in January 2024

Very pleasantly surprised. Clean rooms, comfy beds and great staff.

Stayed in December 2023

Pullout couch was dirty and uncomfortable.

Large room, friendly staff.

Stayed in January 2024

Friendly, helpful staff

Stayed in November 2023

Breakfast

Room

Stayed in December 2023

The heater in our room was not working, we were given a space heater in no time but it was difficult still to keep the room at a comfortable temperature. No mini fridge or microwave. No information in room about amenities, rules, or operations.

The staff was the friendliest ever. Super sweet.

Stayed in November 2023

They used to do feee hot cider and coffee free for guests in lobby so I missed that perk which was very nice

Hotel, location, restaurant all excellent. Staff so helpful especially Natasha who helped us get off on a day shopping. Food amazing in hotel restaurant, beds comfortable....no complaints

Stayed in November 2023