Reviews of Sandman Signature Plano-Frisco Hotel 4 stars

All the staff is so nice, prime location, loved the bathtub and shower, great coffee/cappuccino bar.

Very Musky smell in the room. We almost asked to change rooms but wanted to stay on the first floor. No hotel rooms should have carpet. Saw big roach in the bathroom (on wall near ceiling) the day we were leaving.

Initially, upon entering the lobby area, it seemed like one as entered a wormhole portal ( a hypothetical point between space and time). The disposition and diversity of the two clerks presented with ergonomic correct postures and an ability to read one’s mind- by offering the perfect room, an amazing ambiance, the room offered silverware that Chef Ramsey would be proud of. Not to mention upon entering the room, to say the least it was captivating including the beautiful four white polar bear like pillows, not one by two Televisions, high ceilings, a sliding “Star Trek” like sliding bedroom door was an added touch, thusly all in all the whole stay was quite frankly a little too perfect, in effect “ an out of this world exceptional experience.

Clean and well maintained. Accommodated every request we had( we wanted a whole basketball team on the same floor )

No complaints at all

Location Proximity to the highway and mall Ample parking Friendly helpful staff Excellent bed / mattress quality Great pillow choices Room sizes are good My room had some technical issues, and the staff did their best during a difficult situation and made it up to us - kudos for that

Rooms needs more maintenance and revamp - carpets are aging and need replacement especially on the edges where the floor changes to tiles

Everything for my first time there!! I love it there!

The room was clean and comfortable. I ended up staying overnight due to bad weather affecting air travel, and a coworker recommended it. The night time desk agent was very nice and accommodating.

I got in very late, after midnight, and I had poor sleep just because I was traveling various timezones. I had about 4.5 hours solid sleep. It was annoying that housekeeping was knocking on my door around 8 AM asking when I was checking out. I have never had that experience at any hotel, and I did not appreciate it. Frankly, I shouldn't be getting knocks from housekeeping several hours before check out at all. And that was it, I was awake for the rest of the day. I understand people are trying to do their job, but the business model of hotels is to be a place to rest. At the very least, please wait until the posted check out time to knock on doors. I will likely avoid staying here again because this event made me feel unwelcomed and rushed.

Best hotel I have ever stayed at

N/a

Been here a ton of times over the years. The front desk staff is amazing and helpful with any complaint

Housekeeping needs to be supervised closely. I had used towels that were clearly refolded (not our own. We stayed one night). There was a tree roach in the room. The door didn’t lock when you closed it. I tried really hard but you could simply push the door open and it would open. The staff took my concerns seriously. I appreciated they and will be going back. The other times that visit I didn’t have as many issues.