Reviews of OYO Hotel Texarkana North Heights AR Hwy I-30 2 stars
4012 N State Line Ave, Texarkana, AR 71854, United States
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Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNothing.
Everything. I rented two rooms. When I got into my rooms, they were both hot and had been left with the AC off, while it was over 90 degrees outside. The rooms smelled of urine, and the refrigerator it one still had old food in it. One of the bathrooms had several dead roaches behind the toilet. Neither bathroom was stocked with towels or soap. The key cards to either room did not work. The receptionist had to let me in the room several times, and she kept stating that she would make me another key card but never did. After waiting in the rooms for over 2 hours, the smell still hadn’t dissipated, nor did the smell get any better. At that time, I asked the receptionist and the owner if I could just get a refund for the room. They denied my request stating that they had a no refund policy. I ended up taking a loss and staying somewhere else for the night. It was a terrible experience.
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay, including the room conditions, cleanliness, and the inconvenience with the key cards. This is not the standard of service we strive to provide, and we apologize for the discomfort you experienced. Please be assured that we are taking immediate corrective actions to address these concerns with the property management team. Your feedback is invaluable in helping us improve our services. If you have any further concerns or require assistance, please do not hesitate to contact us at ota.escalations@oyorooms.com. We hope to have the opportunity to serve you better in the future. Sincerely, OYO Hotel Texarkana North Heights AR Hwy I-30
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay, including the room conditions, cleanliness, and the inconvenience with the key cards. This is n… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe staff was friendly.
It was bed bugs infested
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the cleanliness and bed bug issues. We are glad to hear that our staff was friendly, and we will ensure that your concerns are addressed promptly. Please reach out to us at ota.escalations@oyorooms.com so we can further investigate and resolve this matter to your satisfaction. Thank you for bringing this to our attention. Best regards, OYO Hotel Texarkana North Heights AR Hwy I-30
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the cleanliness and bed bug issues. We are glad to hear that our staff was frien… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewNothing is disgusting, the staff mistreated me and insulted me
Very rude and abusive, a hotel with horrible facilities and staff. I would never rent one of their hotels again.
Dear Martha, Thank you for your feedback. We are deeply sorry to hear about your unpleasant experience at OYO Hotel Texarkana North Heights AR Hwy I-30. The treatment you described is completely unacceptable, and we sincerely apologize for any mistreatment you received from our staff. We take issues like this very seriously and will be investigating this matter thoroughly to ensure it does not happen again. Your comments about the facilities and service are valuable, and we will work hard to make necessary improvements. We regret that we did not meet your expectations and hope you will give us another opportunity to provide a better experience in the future. Best regards, Tim Hotel Manager, OYO Hotel Texarkana North Heights AR Hwy I-30
Dear Martha, Thank you for your feedback. We are deeply sorry to hear about your unpleasant experience at OYO Hotel Texarkana North Heights AR Hwy I-30. The treatment you described is completely unacceptable, and we sincerely apologize for… Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewThe receptionist so rude, he overcharged me
They dont clean the rooms
Dear, Jose! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Kert!
Dear, Jose! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, K… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewThere were like 2 light fixtures not working in room, not enough towels
Dear, Bertha! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewStaff Very Rude and disrespectful,TV doesn't work good,Frig was dirty and they wouldn't give my Fiance back our deposit.
Dear, Henderson! Sorry for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Milo!
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewIt was very quiet and no noisy neighbors. Didn't have to worry about anyone being too loud and keeping my family up.
The water in the shower barely got above room temp. We all ended up taking farely cool showers and would have loved at least 5-10 mins of warm or even hot water. I didn't even turn the cold nob at all, only the hot nob. Also don't say there's a microwave wave if there isn't one.
Dear, Michael! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Kipp!
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewI liked the price.
I work at a hotel and I would not lie to deter anyone from staying there but they do need to make some improvements. The heat in the room did not work. The hot water was just warm enough that it didn't freeze us. And unfortunately they need an exterminator to visit with some powerful spray and return regularly on very short intervals until they get the infestation under control. There's other stuff that can be improved but those are the major ones that should be addressed first.
Dear, Lena! Sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kim!
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewLocations
Nothing
Hi, Waheeda! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewNothing the customer service was rude. I didn't get the room I ask for online. A 2 bed. Then he charged me 50bspe ǰ
Dear, Tina! Thank you for rating our services. It seems that you are not completely satisfied with our services. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Kert!
Dear, Tina! Thank you for rating our services. It seems that you are not completely satisfied with our services. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. … Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewNothing
To many roaches,I slept in my car
Dear, Latrina! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Milo!
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewThey were pet friendly, but they did charge a pet fee of $25. I also liked that we did not have any bed bugs.
It smelled of smoke BAD, it was very dirty, ashes were left in the sink, the towels were stained, the room was just very filthy.
Dear, Amber! We are really sorry to disappoint you. Thank you for notifying us and we will surely be working for the better guest experience. Regards, Kert!
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewIt was peacful
The TV didn't work
Dear, Oleson! Thank you so much for spending your valuable time to share the review with us. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead. Regards, Milo!