Reviews of Castillo Inn 2 stars

Location

Dirty no phone in the room, tv didn’t work, roaches and garbage in the drawers

Location and price were perfect

Not very clean. Very out dated. Bathroom very out dated.

The big oak tree and how close it is to all the attractions

There was no sign on the building to show where the hotel was. There wasn't any trash cans in the room. Our TV remote wouldn't turn the TV on/off or adjust the volume.

Big tree and close to down town and the reception person was nice and accommodating

The facilities were dirty the lock to our door didn’t work and there was just one toilet paper that was clearly open and half used there isn’t even a sign stating what the name of the hotel is. The bathroom door didn’t close all the way.

location

We arrived just after 3pm and were told we had to wait another 30-40 minutes to get my room. The room looked like it was still in the process of being repaired. There were paint patches on the walls. The spot lights from the parking lot and the light outside the door shone into the room making it very bright. Some black out drapes are desperately needed. Also your listing said breakfast included. Well that's not true. Another thing, when dealing with live customers, put down the phone!

Nothing

Very scary took us 45 minutes to find the place no sign lights when we found it had to wait 45 minutes to get register because nobody on property parking look like war zone it's just a run down place shower dirty please save your money and it's far from everything else

That it was close to downtown

Toilet leaked around bottom Blood, shit and puke all over the toilet seat underneath, and around the bottom of toilet...when I asked for cleaning supplies he came in and only cleaned the seat not the bottom. Hole in the wall and spackle all over the walls ( which was there a couple months ago when our family had the same room) Hair in the shower drain TV settings were off and only showed 2/3 of the show on the screen No table to eat on ( our family in the other handicap room on the same night had 2 tables)

Run down and looked dirty. Room wasn’t even ready at 4:45 when I arrived.

The closeness to downtown St Augustine

Manager was very rude, couldn't find out reservation. The whole place was dirty, old and unkept. Pics were very deceiving, as this hotel is nothing of how it's shown in the pics.

it was in a great location and the room was clean

there is no sign to identify the Motel it needs updating on the outside and if I had known how it looked on the outside probably would have looked elsewhere and even made my husband check the room before going in!!

The location is great.

Old and run down for the most part. Seemed a little sketchy and not the cleanest.

Central location

Clean, comfortable and close to where I needed to be for the Eric Church gig. Friendly fast check in and out. Hotel was basic but clean and exactly what I needed for 1 night. Value for money compared to some of the other options which were 400 / 500 for a single night.

It was nothing like the photos

felt unsanitary and unsafe