Reviews of SERENA Hotel Aventura Miami, Tapestry Collection by Hilton 4 stars
2820 NE 214th St, Aventura, FL 33180, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewTotally not a 4 star hotel. The room was very small and very dark, the view was very bad, it seems like a window that they made on purpose just to let the light in. The shower was HORRIBLE. Maybe not even a 2 star hotel has a shower like that. Luckily I was there just one night. The main entrance of the hotel was sad as well, the receptionist at night was very rude, when we came back she did not even answer us back when we greeted her, she kept eating her chips: very unprofessional. Also we have been charged 32 $ for the parking. Unbelievable. Awful neighborhood, complete in the middle of nowhere. Definitely not worth it and definitely overpriced.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything was outstanding from the cleanliness of the room from the beginning at check-in the staff for check out, even ensure that everything was OK before I even left
There was not one thing I didn’t like about this property. Everything was astonishing.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe property was very nice. The room was clean, sophisticated and very nicely decorated. We were even given a free upgrade as a diamond member! 10/10 for the room aesthetic.
There were two things that I disliked about my stay. The first is that guests had to pay for parking. The parking rate was astronomically high. $32 per night! Most hotels including Hilton hotels have a free or reduced guest parking lot. The second thing o didn’t like about my stay was whenever housekeeping would clean - they would not replace any of the items. I thought this was very odd… for example they would remove the dirty towels, used soap and coffee pods but would not replace anything. This felt like an extra nuance because I had to request everything be replaced.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI did not try the breakfast.
The length of my stay. Definitely would like to stay longer next time.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewbed was comfortable
shower head sprays everywhere, got outside of the shower multiple times
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewEverything and Everyone was Nice.
Everything
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation was good.
The hotel was difficult to find because the sign is so small. There are no directions as to where to park or if there is valet. It’s very difficult to navigate the hotel as the parking garage elevator takes you directly to your room floor but it’s not clearly outlined where to go. Also, they charged me $6 for a bottle of water in my room that I thought was complimentary. Over priced and not a lot of service or help. Made my stay stressful.
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe location and the staff
A little loud when people are in the hallways you hear everything
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewGreat location, and super nice hotel
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewHad a great overall experience, strongly recommend.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified review